Annapolis Subaru

Exceptional Experience From the initial interaction with Ottie Jones to the moment I received the keys for my new Outback, the entire process at Annapolis Subaru far surpass From the initial interaction with Ottie Jones to the moment I received the keys for my new Outback, the entire process at Annapolis Subaru far surpassed previous experiences and ordeals at other dealerships. Ottie’s calm and pleasant disposition immediately alleviated most of my initial anxiety while test driving 3 different models (Forester, Crosstrek, and Outback). His patience is to be commended after I asked to test drive each of the 3 models a second time, and especially for my many questions during the entire process. During the test drives it was clear Ottie made mental notes of my comments and particular reasons for wanting to purchase a new vehicle. This aided greatly in deciding if a Subaru was right for me, and if so, which one would best fit my needs. It was refreshing to know someone was genuinely paying attention. The negotiations were low pressure, quick, and quite fair. The most difficult part of the entire process was waiting on the Outback to arrive! A small mix-up was noticed when the Outback did arrive and was immediately straightened out by the wonderful employees at Annapolis Subaru. Billy Sadtler did a terrific job with handling the financing and other paperwork, especially near closing time on a busy Saturday. I have no reservations in recommending Annapolis Subaru to anyone and will undoubtedly be returning in the future. More

Best car buying experience! After a 2 week exhausting search for an add-on vehicle we found a great vehicle here and our first Subaru. It was a pleasure in working with such an a After a 2 week exhausting search for an add-on vehicle we found a great vehicle here and our first Subaru. It was a pleasure in working with such an awesome staff. The staff was professional, friendly, patient, answered all of our questions and applied no pressure. Thanks Sonja, Ottie and Joe! More

I Lived to get my second Subaru! On January 27, 2016, I purchased my very first Subaru. I had the most amazing salesman, Wayne Eppard. I am a nursing student who was getting ready to On January 27, 2016, I purchased my very first Subaru. I had the most amazing salesman, Wayne Eppard. I am a nursing student who was getting ready to graduate this May, and start my career as a nurse over the summer. I told him I needed a reliable car, that was safe. Wayne, found me a used 2008 Legacy, I loved it from day one. Wayne treated us like family from the moment that we started talking with him. He was professional, personable, knowledgeable and understanding. I had never had a car with leather seats, that were heated so I was very excited. I had a small list of things, to make sure the vehicle did, due to past vehicle short comings. Wayne was so patient, he wrote them all down and checked each on for me. That made me feel so good, he treated me with much respect. It was not quite 3 full days later, that on Saturday morning January 30, 2016, I had just gotten off from working my night shift at the local hospital. I was hit head on by another driver. I suffered multiple trauma injuries including broken leg, internal injuries to my abdomen, chest and shoulder. My new car was totaled. I was trapped in my car and had to be cut from the car. The rescue teams that arrived to the scene to free me from my vehicle, and by standers that were on scene all said "That car saved her life!"; "If she had been in another vehicle, she would not have survived"; "The roll cage saved her life". After 45 min, they were able to free me from the car. I was then rushed to the closest Trauma center. I spend 6 days in a trauma center, and face months of rehabilitation. The important part is that I LIVED to tell my story!. When Wayne called a few days later to see how I was enjoying my new car, he found out about my accident. He would call to check on me, and kept in touch with us, to monitor my recovery. All the the employee's from the Annapolis Subaru dealership, have been sending well wishes, to me; and have been checking up on my recovery. One month after the accident on February 29, 2016 I went back to Annapolis Subaru, and saw my friend Wayne and we purchased my second Subaru;This time a used 2008 Outback. Wayne was amazing, yet again, he said looked over the vehicle, and it was a good car, he even remembered my 'list' of things to check for me. I can not drive for another few months, but I know that when I can I will have a very safe vehicle, and I already love it very much. I can not say enough about Wayne, He is amazing, and I am proud that now only can I say "I have a guy, if your looking for a vehicle..." but I can say, "Wayne has become a friend." In the business of customer service, you have have certain qualities, to be successful, Wayne has all of them plus...He is exceptional, and deserves a customer service award. We finished our paperwork this time with Joe, he was super nice. We had a great time talking with him while we signed completed the paperwork. My first Subaru, we did our paperwork with Billy. He treated us with great respect, and was so kind as well. I also, can't say thank you enough to everyone at the dealership who has send me 'well wishes, for a speedy recovery'. Due to my injuries, I had to withdraw from nursing school, and will be able to return in the fall and graduate in December of this year. I made a promise to Wayne and the other's in a few years after I become a nurse and get settled in my career, I will be coming back for my 3rd Subaru and it will be brand new! Thank you Subaru for making a safe vehicle that saved my life, because 'I LIVED'. Thank you Wayne, and the Annapolis team for making my experience so wonderful!! More

Awesome experience This was my very first car purchase on my own. My son has a Subaru for five years now, after many years of different manufacturers, and could not give This was my very first car purchase on my own. My son has a Subaru for five years now, after many years of different manufacturers, and could not give a higher recommendation. I did my research and Subaru was the best - safe, well built, great traction, and maneuverability. So, I went to the dealership. What a great experience! I was so impressed. Very friendly, no pressure, and answered all questions, especially as my car was 19 years old, I had a lot of questions. I got a tour of the facility including parts and service departments. I really feel that not only did I get a great car that drives like a dream and is so beautiful, but I am now part of the Subaru family. They really care - not only for the cars but the owners as well. Thank you Annapolis Subaru, Erik and Joe! I look forward to many happy years of driving my new Impreza. More

Subaru lover Erik was great to work with in buying my first Subaru. He knew the answer to all my questions and you can tell he loves these cars too. Joe knew I was Erik was great to work with in buying my first Subaru. He knew the answer to all my questions and you can tell he loves these cars too. Joe knew I was on a time crunch and got us through the money and contracts in a timely fashion! Very happy with them both, and I love my Subaru Forester!! More

Pleasant and Professional From first contact and test driving to price adjustment and sales this was a painless experience. Courteous, competent, flexible and adjusted to my sp From first contact and test driving to price adjustment and sales this was a painless experience. Courteous, competent, flexible and adjusted to my special needs. More

OUTSTANDING Cannot be happier with the service provided. It started with Diane with the internet and went smoothly to Wayne then to Joe. The dealer should be pr Cannot be happier with the service provided. It started with Diane with the internet and went smoothly to Wayne then to Joe. The dealer should be proud to have such employees. More

Quick, Kind & Easy! Came in to search of a vehicle I found online. Advised Salesman Ottie of my needs financially and he got it done as close as he possibly could! quick Came in to search of a vehicle I found online. Advised Salesman Ottie of my needs financially and he got it done as close as he possibly could! quick and easy. Entire processing was maybe an hour or so. I recommend this dealer for kind and quick service. Ask for Ottie Jones!!!! More

2nd Sabaru Bought my second Sabaru from the same dealership. The sales, finance, and service personnel are all great to talk to and work with. They are all ver Bought my second Sabaru from the same dealership. The sales, finance, and service personnel are all great to talk to and work with. They are all very friendly and bend over backwards to please and serve you with all your car needs. Excellent purchase price. More

NEW 7 TH SUBARU AS ALWAYS A DELIGHTFUL EXPERIENCE IN PURCHASING OUR 7TH SUBARU FROM ANNAPOLIS SUBARU, SALES STAFF, SUPPORT STAFF AND THE GENERAL MANAGER WERE THE MOS AS ALWAYS A DELIGHTFUL EXPERIENCE IN PURCHASING OUR 7TH SUBARU FROM ANNAPOLIS SUBARU, SALES STAFF, SUPPORT STAFF AND THE GENERAL MANAGER WERE THE MOST HELPFUL IN MAKING THIS PURCHASE A PLEASURE. WILL BE BACK FOR NUMBER 8 THE BARNHARTS More