Annapolis Subaru

The Quote This was my first purchase of a Subaru--and The Quote This was my first purchase of a Subaru--and the staff at Annapolis Subaru was the friendliest and most straight-forward with the pricing an The Quote This was my first purchase of a Subaru--and the staff at Annapolis Subaru was the friendliest and most straight-forward with the pricing and details than others I contacted. Once I selected the make/model I was going to purchase, I went to 6 dealers in East/Central Maryland, met with the sales staff personally, requested an out the door quote for a factory ordered car with the options I wanted, and informed them that I was shopping around and would purchase from the dealer who gave me the best deal. Some gave outrages mark-ups (up to $4000 more than others--for the same exact car), others would give me a low verbal number, but would REFUSE to give me anything in writing. Although Annapolis Subaru was not the lowest initial quote, they became the lowest after calling the dealerships I visited and asked if they would beat the best quote. So they won my business. The Order Afterwards I came back, met with Frank again and placed an order on the car. He explained the expected timeframe for delivery, the required paperwork for the purchase, and answered any questions I had about the process. After the order, I kept in communication with Frank via email and asked any follow-up questions I thought up afterwards. He typically got back to me by the next business day with an answer. Purchase and Delivery The day of purchase came, Frank gave me a quick tour of their facility, introduced me to their service manager, introduced me to their parts dept (I had emailed him that I wanted to buy all weather mats when I bought the car) and then he walked me though the financing options, the owners manual, informed me of important details of the AWD system and fuel type needed, and even helped me install the all weather mats. Their financing manager was equally friendly and helpful when discussing the details of the financing and all my questions were given straight answers (no sense of them trying to hide something). I must say this last part: not once did he ask me what my ideal monthly payment was--this is a common ploy used by car dealerships to maximize their profit while keeping the customer comfortable. Bottom Line I found my purchase a most pleasant and non-adversarial experience. In 2-3 years, I will be in the market to buy another vehicle for my wife, and if we choose Subaru, I intend to shop around as I did with this car, but Annapolis Subaru will be the first I check, as opposed to the last, as it was this time. More

The service provided is superb! This is the BEST dealership with which I have ever dealt. Their service and repair has always been exceptional. The work that is done is always done on time, and th dealership with which I have ever dealt. Their service and repair has always been exceptional. The work that is done is always done on time, and they have always done only work that was necessary. The staff is professional and courteous. They make servicing the car as convenient as possible. In addition, this is my third Subaru over 20 years. My second Subaru saved my life. I was in a head-on collision with the driver of the other car going over 60 miles per hour. The dashboard of my Subaru never moved!. I walked away from that accident. I went into the dealership with photos of the destroyed Subaru and said "I want another one of these!". The Subaru is a safe, easy to drive, comfortable, and very stable car. I don't think I would ever go to another car or another dealership! Thank you Subaru, and thank you Subaru of Annapolis! More

I have purchsed many cars over my 50 years of driving and this was the most pleasant one of all. John Westcott greeted us at the door and proceeded to find out what we were interested in. We narrowed down this was the most pleasant one of all. John Westcott greeted us at the door and proceeded to find out what we were interested in. We narrowed down our choice to the Forester and 4 hours later, were owners of a 2012 Forester Touring 2.5X. John, even before we were convinced that we wanted to buy a Subaru, took us on a tour of the facility, offered us coffee and introduced us to some of the staff. He is a great sales person in that he was very low key but always on point and, as it turned out, leading us toward our purchase. They had to put a hitch on the car so we went back the next day to pick it up and John spent another 1 1/2 hours showing us the car's features and doing the paper work. I have not used the service department but we have friends who are convinced that it the best dealer shop with which they have ever dealt. I hope that we have the same experience. More

From the first call I placed with Annapolis Subaru with Mr. Edward Rucker I felt their customer support was very extensive. He answered all the questions I had and was very willing to help me in any way po Mr. Edward Rucker I felt their customer support was very extensive. He answered all the questions I had and was very willing to help me in any way possible. Upon the visit to Annapolis Subaru I felt very well taken care of, Mr. Rucker offered any and all amenities he could including letting me use the office phone and internet to obtain information needed for my trades. Mr. Tyler was very helpful with the loan portion of the process and I never once felt "pushed" or pressured to do something I wasn't interested in. Once all the "t's were crossed and i's were dotted" Mr. Rucker then proceeded to go through all the features, functions, break in period and upcoming maintenance of the vehicle so to help me feel as comfortable in the car as possible, he even aided me in the setup of my blue tooth hands free feature! This is the 3rd new car I have purchased in my life and the FIRST time anyone has ever done anything like that! It was wonderful! The only complaint I would register was the length we were at the dealership, although it could be due to the somewhat complicated nature of my trades (many other people arrived and left before we did). Even though it was a long day spent there i'm glad it took so long, I felt very comfortable with everything that was happening! I am highly satisfied with the experience I had at Annapolis Subaru, The Service Mr. Rucker and Mr. Tyler provided to me and my new Subaru!!!!!!!! More

My wife and I had a fantastic experience at Annapolis Subaru. John Westcott and Ben Pettis were both a pleasure to work with in ordering and delivery of our 2012 Outback. We would highly recommend them Subaru. John Westcott and Ben Pettis were both a pleasure to work with in ordering and delivery of our 2012 Outback. We would highly recommend them to anyone in the market for a new Subaru. More

Great website,easy to navigate. Very prompt in answering my email. ALWAYS available to speak to me. Very friendly. The staff went out of their way to make this a great experience for our daughter's first ca my email. ALWAYS available to speak to me. Very friendly. The staff went out of their way to make this a great experience for our daughter's first car purchase. Thank you Annapolis Subaru. We will be back! More

Even though I decided to go with a different car, I felt I had to comment on how easy my car shopping at Subaru was. John was a perfect salesman, he showed me all the features of the new Outback, and gave I had to comment on how easy my car shopping at Subaru was. John was a perfect salesman, he showed me all the features of the new Outback, and gave me a lot of things to think about price wise. He was very matter of fact and answered all of my car questions quickly. I really enjoyed my Subaru experience. More

My experience with delearship was very smooth and seamless. I purchased a preowned vehicle. The professionalism of the staff was impecable. They greeted me very courteously and made me feel welcom seamless. I purchased a preowned vehicle. The professionalism of the staff was impecable. They greeted me very courteously and made me feel welcome immediately. There was no preasure to purchase. They answered all my questions and met all my needs. I purchase a vehicle (BMW, Mercedes, Infiniti, Lexus and etc...)approximately every two years and this was one of the best experiences ever. I would definitely recommend this delearship to anyone. More

Annapolis Subaru made by a used Subaru Outback a pleasure. Friendly, honest, straight forward. The car was a great car and was reasonably priced. Ask for Ed or Tony if you are buying a new or used c pleasure. Friendly, honest, straight forward. The car was a great car and was reasonably priced. Ask for Ed or Tony if you are buying a new or used car. More

Tony Grant and Bob Rickert where both really helpful. It was nice to see a dealership keep their word, treat us with respect and offer a great deal. was nice to see a dealership keep their word, treat us with respect and offer a great deal. More