Annapolis Subaru

Great experience Given the number of cars I have had serviced over the years I guess I had formed an impression of what to expect when getting my car serviced. Annapol Given the number of cars I have had serviced over the years I guess I had formed an impression of what to expect when getting my car serviced. Annapolis Subaru has consistently been a very positive experience; more so than anywhere else I can remember. I like that I speak with the same service advisor (Jimmy Massie) at each appointment. If you work with the same person you grow to trust them. Jimmy takes the time to explain the problem if a repair is necessary, and gives you options for fixing it. In two and a half years I have had no trouble making appointments around my schedule. While I have been offered a loaner car, it has never been necessary. I generally use the shuttle which works well for me. (I don't think I've ever been "offered" a loaner anywhere else without having to line one up in advance.) At one point I was confused about setting up my remote garage door opener and ran back in for help. Jimmy was working with someone else and Doug Wright helped me. He took the time to look up the make of the garage door to see if was compatible with my car. He offered to walk me through it if I had any problems at home. I have mentioned that to other people because I was really impressed. There is another Subaru dealership closer to my home, but it is worth it to me to come to Annapolis. More

best experience! We bought a new Subaru from Ed Rucker. Ed is one of the nicest car dealers we've ever met...thanks Ed for all you did!! We bought a new Subaru from Ed Rucker. Ed is one of the nicest car dealers we've ever met...thanks Ed for all you did!! More

Easy and Stress-Free! I had been shopping for a used car for almost a year. I went to Annapolis Subaru to see if they had any used hatchbacks. I didn't realize that they we I had been shopping for a used car for almost a year. I went to Annapolis Subaru to see if they had any used hatchbacks. I didn't realize that they were closing when I walked in, but the dealer still helped me and showed me a few cars. I went back the next day to test drive a few I saw, and immediately fell in love with the little Mini Cooper S. Now because I had been car shopping for about a year, I was tired and frustrated and ready for the whole process to be over. But the gentlemen who helped me, Andre, was extremely helpful and quick with the whole process. This was by far the most relaxing, stress-free dealership I have ever been too. I highly recommend that anyone looking for either a Subaru or any used car try this place out! P.S. I also got a GREAT deal in the car! More

Easy! My husband and I had a great experience at this Annapolis. We worked with Andre Gayle, who was friendly, knowledgeable, and created a very comfortable My husband and I had a great experience at this Annapolis. We worked with Andre Gayle, who was friendly, knowledgeable, and created a very comfortable environment. We didn't feel pressured to do anything we didn't want to do. He is not a typical "Car salesman"; more like your friend who happens to sell cars. More

Best used car experience We bought a used 2012 Prius V from Bob and could not have been more pleased with the sales process. Bob was available late into the evening to answer We bought a used 2012 Prius V from Bob and could not have been more pleased with the sales process. Bob was available late into the evening to answer our questions and was able to answer all our questions about the Prius despite it being a Subaru dealer. He was knowledgeable, personable, and available to help us seal the deal without being overly aggressive about the sale. Bob was up front with us about the car and its history (not that there was anything to conceal). This was a great contrast as opposed to other area dealerships where we had negative sales experiences. Bob was a breath of fresh air! In addition, Billy was able to beat our bank's car loan rate. Billy said that customers expect a better class of service in Annapolis, and that certainly holds true for our experience with Bob and Billy at Annapolis Subaru. If we're ever in the market for a Subaru, we know where we're going! More

Why I chose Annapolis Subaru and why you should, too! I was in the market for a new car and was leaning towards another make and model but my daughter convinced me to at least take a look at a Subaru as s I was in the market for a new car and was leaning towards another make and model but my daughter convinced me to at least take a look at a Subaru as she has had two of them and they have been good, reliable cars. I stopped in Annapolis Subaru and was greeted and helped by Andre Gayle. He was extremely friendly, knowledgeable and helpful yet I did not get a hard sell or pressure as I had gotten from other dealers/salespeople. I was impressed with the style and accessories of the 2015 Outback, they had one in stock that had everything in it I wanted. The price quoted was fair and I left a deposit on the car and left so I could "think about it" I asked them to email me a link to the finance application so I could see what sort of rates they offered and I filled it out on line. They came back with a GREAT rate, I called the next morning and said I would take it, to get it ready and I'd be in at 1:00 but my time was limited and I needed to do everything quickly. When I arrived, Andre had everything ready for me, the paperwork, the car, the manuals, everything. I was in and out of there faster than I had hoped and drove my new car home. Although I have had the car only a few days, so far I am really enjoying it and hope to for years to come. Andre has followed up immediately with a very nice thank you letter and responded immediately when I emailed him asking for the vin so I could finalize my insurance. All in all, after purchasing more than 8 new cars over the years, this has been the easiest, most pleasant purchase I have made. I wholeheartedly recommend Andre Gayle and Annapolis Subaru - if you stop in, tell Andre Joyce said hello! More

Service beyond expectations! Our First Subie is a 2015 WRX Service (under Doug Wright) has been exemplary. I was concerned when my five month old car had to spend a total of f Our First Subie is a 2015 WRX Service (under Doug Wright) has been exemplary. I was concerned when my five month old car had to spend a total of five weeks at the dealership but Doug went above and beyond to make the experience as painless as possible. Several Check Engine Light episodes, numerous parts, the tireless efforts of the techs at Annapolis, along with regional and SOA involvement, finally found the problem and resolved it. Meanwhile Doug kept me informed, provided a loaner, repainted a scratch on a fender, and even had SOA send me a check for one month's car payment (Doug's idea!!!). Not a penny out of my pocket...it wasn't how I expected my first Subie experience to be but it confirmed, for me, that we had made a good choice with the brand and, more importantly, with the dealer. This is our first Subaru but it will not be our last! More

Excellent experience! I just bought a certified Pre-owned Outback Monday evening November 10th, from Andre Gayle. Andre was extremely informative and friendly as well as I just bought a certified Pre-owned Outback Monday evening November 10th, from Andre Gayle. Andre was extremely informative and friendly as well as being low key - no high pressure just lots of patience with my many, many questions......He truly made my experience a pleasurable one (as we all know buying a car can be very stressful) and, at the end of the day I felt happy and confident that I had made the right choice of car and salesman! More