Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Annapolis Subaru
Annapolis, MD
2,437 Reviews
Annapolis Subaru is proud to serve Maryland with quality new & CPO Subaru models and pre-owned vehicles. With models like the Outback, Forester, Impreza, BRZ, Legacy, Crosstrek and the ALL NEW 3rd row Ascent, we have something for every taste and need.
If you're looking for a used car in Annapolis, we can assist you there as well. Visit our Annapolis pre-owned and used car inventory page to see our large collection of pre-owned vehicles.
We also provide a full line of services dedicated to our Maryland customers. From Subaru car repairs and service performed by expert mechanics, to OEM Subaru auto parts and accessories, to Subaru Lease plans and car loans, Annapolis Subaru is the smart choice for your automotive needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,437 reviews
September 26, 2016
Too Easy! We had a very positive and seamless experience working with Ottie Jones and the rest of the staff at Annapolis Subaru. We are thrilled with our 17 Su We had a very positive and seamless experience working with Ottie Jones and the rest of the staff at Annapolis Subaru. We are thrilled with our 17 Subaru Forester! More
by jckb
Employees Worked With
Joe Tyler, Jackie Whetzler, Ottie Jones
September 24, 2016
Annapolis Subaru Excellent Dealership I just leased my 2nd Outback from Annapolis Subaru a 2017 model . They provided excellent customer and Ed Rucker is great to work with. Kevin Mul I just leased my 2nd Outback from Annapolis Subaru a 2017 model . They provided excellent customer and Ed Rucker is great to work with. Kevin Mullen More
by Subaru Fan
September 17, 2016
Easy, simple, pleasurable car buying experience I enjoyed selecting and buying my new 2016 Crosstrek. Sonja is a great person to deal with on car buying--the proof is this is the second Subaru my wi I enjoyed selecting and buying my new 2016 Crosstrek. Sonja is a great person to deal with on car buying--the proof is this is the second Subaru my wife and I have purchased this summer from Sonja. Working with Joe Tyler on the actual purchase was effortless. My wife and I knew what we were buying and what we were paying. The car was well prepared by the dealership staff. I was fun to drive home. Looking forward to testing the Crosstrek on back roads and in winter weather. More
by benandcathy
Employees Worked With
Joe Tyler, Sonja Anderson
September 14, 2016
Outstanding Experience at Annapolis Subaru I just purchase a 2017 Forrester at Annapolis Subaru and my husband and I agree it was the best car buying experience we have ever had. The staff (Ot I just purchase a 2017 Forrester at Annapolis Subaru and my husband and I agree it was the best car buying experience we have ever had. The staff (Ottie Jones) was professional, prepared, knowledgeable and amazing helpful throughout the entire process. I vacillating between a Suburu and a BMW and my experience was so superior at with Ottie at the Suburu dealership that it made my decision easy and quick. More
by jtompkins
Employees Worked With
Joe Tyler, Ottie Jones
September 12, 2016
Wonderful experience! Sonja Anderson made buying my new Crosstrek an easy and pleasant experience. She is kind and knowledgeable without being pushy. Many thanks to her and Sonja Anderson made buying my new Crosstrek an easy and pleasant experience. She is kind and knowledgeable without being pushy. Many thanks to her and Billy Sadler for all of their hard work in getting me my new car. I LOVE my new SUBARU!!!!! More
by tjenks
September 08, 2016
Pleasant (not painful) car buying experience!! After 2 visits to Annapolis Subaru and test driving lots of cars with my salesman, Kyle Lindsay, I ordered a Crosstrek. The car came in, as promised, After 2 visits to Annapolis Subaru and test driving lots of cars with my salesman, Kyle Lindsay, I ordered a Crosstrek. The car came in, as promised, in about 8 weeks. Unfortunately, when Kyle called to let me know the car was in, I was taking care of a close family member who was ill and had taken a turn for the worse. I explained my situation and advised Kyle that I was unable to pick up the car and didn't know when I would be able to pick up the car. Kyle and everyone at the dealership treated me with kindness and compassion, they heard me, they understood my situation and they held my new car on their lot for about 3 weeks. The day after my family member passed, I called Kyle and said I was ready to pick up my new car. Even though it was Kyle's day off, he offered to pick me up and bring me to the dealership so I could get my new car. WOW!!!! What service!! I was not in a good frame of mind while picking up my car, but Kyle and Billy Sadtler (finance) treated me with kid gloves and helped me thru the process! This was the best car buying experience I have EVER had!!!!! More
by pamfram
September 07, 2016
Fantastic Service! Annapolis Subaru has been servicing my Outback for two years and the experience has always been great. So, I was not surprised when purchasing my new Annapolis Subaru has been servicing my Outback for two years and the experience has always been great. So, I was not surprised when purchasing my new Outback from them that we had an equally wonderful experience. Ginny, our sales associate, was welcoming and patient, and worked hard to find the perfect vehicle for us at the price we wanted. She had only been working there for about a week and we were happy to be her first sale! Billy did a great job explaining all the financials and entertaining our daughter during all the paperwork. The whole staff worked swiftly in getting us through the process and out the door. More
by Outback Owner
September 06, 2016
professional staff I have previously used Annapolis Subaru for servicing my existing Subaru after I moved back into the area and been quite satisfied. I decided it was I have previously used Annapolis Subaru for servicing my existing Subaru after I moved back into the area and been quite satisfied. I decided it was time to replace my car and was very pleased with the friendly, helpful and professional service I received from the sales side of the organization. More
by scott 3
September 05, 2016
Excellent, professional, and knowledgeable team My wife and I had a very hassle-free and professional experience and would recommend Roy and Joe to anyone looking for a new car. My wife and I had a very hassle-free and professional experience and would recommend Roy and Joe to anyone looking for a new car. More
by happyowner
Employees Worked With
Joe Tyler, Roy McHiggins
September 02, 2016
Worst car buying experience ever! They don't want customers The sales agents and managers at Annapolis Subaru lack professionalism. The don't return calas, don't respond to emails and you have to chase them dow The sales agents and managers at Annapolis Subaru lack professionalism. The don't return calas, don't respond to emails and you have to chase them down to get a status. The car I owned for 12 years finally gave in, so, I searched for a replacement. I found a used bmw convertible online and made inquiry. I went in store and test drove it. I was told that vehicle had passed inspection. With their permission, I drove vehicle to my mechanic for inspection and he said it would have failed his inspection. There were several problems, the top would not open or close properly, the windshield needed replacement, and the engine service light was on. I shared this with the manager and he brushed me off. I informed that I would buy it once they fixed it. Financing was approved. I was prepared to leave a down payment on the vehicle, but was told it was non-refundable. After two weeks of being told that vehicle was being repaired, I heard nothing more. I called and left messages and sent email for status, no response. Finally, I called the gm, no response. I escalated to exec vp who did return my call and he told me that he'll have used car manager call me within 10 minutes. That call never came. HOWEVER, laterThat evening, I received an email from sales agent that vehicle was sold. Vp asked me to forward my emails to him and said he would get back to me the next day. I sent emails, he never got back to me. I followed up with vp and expressed my frustration of lack of communication from top down, and his response was "at the end of the day, it was better that things didn't work out because they could not meet my expectations". What I expected was professional courtesy, timely responses, and truth. Apparently, they don't care about quality service or customer satisfaction. I took my business elsewhere and purchased a new car. More
by Car Owner
