Annapolis Subaru

Outback purchase We went to Annapolis Subaru on a Saturday morning. It seemed everyone in the area was also interested in looking at Subaru's, as it was quite busy. We went to Annapolis Subaru on a Saturday morning. It seemed everyone in the area was also interested in looking at Subaru's, as it was quite busy. Wayne Eppard greeted us as we were looking at a car, and asked us a few simple questions. No pressuring, no "herding" us to a specific car/model. Despite having many shoppers on the lot, Wayne took the time to get us a car that fit our needs. He is an expert at time management, and made sure we weren't just standing around. He made the buying experience painless, and got us on the road in our new Outback fast! The military offer at Subaru is noteworthy, as is the level of respect I and my family received. If you want a Subaru, go to Annapolis Subaru and ask for Wayne! Miles & Lisa More

Don't need your business, apparently Was ready to order a car, but could never get paperwork, confirmation, returned phone calls, email responses. Bizarre. This, despite completing all th Was ready to order a car, but could never get paperwork, confirmation, returned phone calls, email responses. Bizarre. This, despite completing all the necessary steps. Waited a week and then figured they didn't need the money. Took my business to Wilkens Subaru in Glen Burnie and they took care of everything in 1 hour (credit application, assessed my trade, explained the car's packages and options, provided copies of everything, and even gave me my first Subaru owners' badge). ?? What a difference. I look forward to working with them. More

Above and beyond usual level of service Chris once helped me when I needed to make a purchase right away and went above and insured that our deal was fair for both sides. This was some time Chris once helped me when I needed to make a purchase right away and went above and insured that our deal was fair for both sides. This was some time ago and I did not know that I could review this in this website. He is an outstanding professional who is a model for representing a car dealership. More

Great customer service I have to first say Kyle who i can't remember his first name.... But was great...by far the best car salesman I have seen yet... He was patient... He I have to first say Kyle who i can't remember his first name.... But was great...by far the best car salesman I have seen yet... He was patient... He kept checking back on me... When I didn't show up at the dealership.... Andre was the guy who took me on the test drive he was also very patient... And very informative... Joe Tyler is a great manager... He was informative, funny as xxxx and gave my mom and I great advice... Kyle also gave me a few tips on where to go for my birthday because it was on the 21st... I feel all these guys should be upgraded to the next position as soon as possible. Appreciate all the help and I'm enjoying my Volvo.... More

Quick painless 2016 New Outback order and purchase. Finding the clique "no hassle" dealership is hard. I window shop for months, sometimes years, before purchasing our next vehicle. I looked up a highl Finding the clique "no hassle" dealership is hard. I window shop for months, sometimes years, before purchasing our next vehicle. I looked up a highly ranked, nearby Subaru dealership to take the wife and go sit in new cars for at least 30 minutes each. Ed Rucker stood out on this website, so I cold called him. I explained that I simply wanted to sit inside a Forester, Outback, and Legacy back-to-back-to-back without test driving and a hovering salesman explaining how cup holders work. Why drive it if you can't stand sitting in it? We showed up 45 minutes later and Ed was ready with keys in hand. He started the other two cars with A/C on high while we looked at the first car. Then, he did something magical, something other sales staff rarely understand... he left us alone after a brief greeting. My wife and I exhaustively went through each car and simulated loading the baby seat in the back and stroller in the back. The wife determined what suited her best. Unfortunately, no in-stock Outbacks. Andre Gayle found the exact car we wanted a few days later, so down a deposit went to reserve the incoming car. The car showed up a week early and they called us. Ed noticed a very small discrepancy in the price quote (he was on vacation when I ordered and was given an out-the-door price), but the dealership did the honest thing by honoring their initial price they quoted me. We went to the dealership as it was closing with our own financing; Billy didn't pressure us at all aside from asking our loan rate. Ed literally closed the dealership so we could get the car before a road trip the following day. Thank you to Ed, Andre, and Billy. More

Knowledgeable sales staff and good price. This is our second new car purchase from Annapolis Subaru. Both transactions involved knowledgeable sales people and a help full finance person. We be This is our second new car purchase from Annapolis Subaru. Both transactions involved knowledgeable sales people and a help full finance person. We believe that we got a very good price on the vehicles. More

No hard sell. No bait and switch. I never thought I'd go to the Subaru dealership because I wasn't looking for a Subaru. Then I learned that Annapolis Subaru's pre-owned division carri I never thought I'd go to the Subaru dealership because I wasn't looking for a Subaru. Then I learned that Annapolis Subaru's pre-owned division carries many makes and models for very reasonable prices. Through their easily navigable website, including free CarFax reports, I got in touch with Wayne Eppard who answered my questions by e-mail. After visiting other dealerships I was wary and asked him how much they add to the internet price. When he told me nothing but a $299 processing fee, 6% sales tax and title, tags and registration, I decided to give Annapolis Subaru a try. When Kyle Lindsay took me for a test drive in my (spotless) top choice vehicle (and didn't try to make me like it), I wanted to know what it would cost me. Mike Stoughton, the manager, quickly worked up a quote. Sure enough, nothing but $299 for processing, 6% sales tax and title, tags and registration. Oh, and $200 off the internet price. It turned out I could actually afford the car. Kyle helped me with the initial paperwork. I looked around the showroom. It was clean and comfortable with a pristine ladies' room and a play place for kids. All the people working there were friendly and professional. When it came time to sign the paperwork, THE QUOTED PRICE HAD NOT CHANGED. No one made a move to tack on extra charges or sell me a warranty. Then Kyle iced the cake by bringing my car home for me with the help of Dwight from the service department. I went home with a car I love and no misgivings about having been pushed into a deal I was not comfortable with. I would recommend Annapolis Subaru to anyone who wants to buy a car. More

Authentically friendly, No Hard Sell - No sales pitch at all I went to this dealership to test drive a couple different models and they were really great about it. Simply let me drive without any pushing to clo I went to this dealership to test drive a couple different models and they were really great about it. Simply let me drive without any pushing to close. I explained I was just in the exploration phase and Nicole Mulcare was completely fine about it. Later that day, went to a Toyota dealer to do the same and have a negative experience . . . pushy and salesy. So pleasant, I decided to buy my new Subaru Forester in part because of my experience with Nicole. Billy Sadtler, the finance guy, was funny, low key, and really lovely to work with as well. If you are looking to buy a Subaru, go here! And, I don't think I'll ever buy a car from a guy again. More

Never pushy and very good prices This is the third Subaru we've purchased from Annapolis Subaru over the past 10 years (two for ourselves and one for my mother-in-law). I always check This is the third Subaru we've purchased from Annapolis Subaru over the past 10 years (two for ourselves and one for my mother-in-law). I always check with other dealers to see who will give me the best price, but Annapolis Subaru always wins out. This time we worked with Edward Rucker who gave us a great price on a 2015 Premium Forester. He let us take the Forester out on an extended test drive and then was very patient while we figured out what options we wanted. And then when we purchased the vehicle, he spent over two hours with us explaining all the features and showing us how to work the EyeSight system. He was great to work with as was the new hire, Kyle. We have also had our vehicles serviced with the dealer. Jason Janz has also been great to work with and though sometimes I think the prices are somewhat high, there is no pressure to get more work done on the vehicle. He just make recommendations and then let's us decide on what we'd like to have done. More

Very easy to work with Went to the Subaru dealership closest to me and wasn't happy with the experience. I had purchased my previous beloved Subaru from Annapolis Subaru 17 Went to the Subaru dealership closest to me and wasn't happy with the experience. I had purchased my previous beloved Subaru from Annapolis Subaru 17+ years ago and so decided to go back to them. I was Brett Lindsay's first sale. Both he and Billy Sadtler were very easy to work with. More