Annapolis Subaru

Good Buying experience We had done extensive research prior to coming to the dealership, and were very pleased to find that our sales rep, Ottie Jones, was informative, easy We had done extensive research prior to coming to the dealership, and were very pleased to find that our sales rep, Ottie Jones, was informative, easy-going, and very professional. He kept us well informed about delivery dates, answered every question we had; and has even met us twice after the purchase to explain and demonstrate some of the more complex features of our vehicle. The finance manager, Billy Sadtler, was equally prompt and professional. All in all, the best car buying experience we have had. More

Good Buying Experience We recently purchased a 2016 Outback at Annapolis Subaru and had an overall excellent buying experience. We would like to commend three people in part We recently purchased a 2016 Outback at Annapolis Subaru and had an overall excellent buying experience. We would like to commend three people in particular for being so helpful, personable and proficient at what they do: Diane Zimmerman, our initial internet contact, Wayne Eppard, our closing salesperson, and Joe Tyler in the Finance Department. Wayne Eppard facilitated the entire transaction and devoted most of an afternoon assisting and familiarizing these "seniors" with all the new electronics and safety features of our vehicle. More

Great Overall Experience My first contact was a phone conversation with Ottie Jones. I do not live in the immediate dealership area; however, based on talking with Ottie I de My first contact was a phone conversation with Ottie Jones. I do not live in the immediate dealership area; however, based on talking with Ottie I decided to stop by... I came with lots of questions and a need for more information to decided on the car that could possibly be my next purchase. (I never owned a Subaru before, but have purchased many cars.) Ottie was so helpful, patient, and informative that my next to be purchase was becoming clearer. Although the dealership didn't have the exact model Outback I thought I wanted, Ottie provided another model to test drive. He did a comparison between that model and the one I was interested in. We walked the grounds so that I could actually see various car colors and possible interiors, etc. I think you get the message- Ottie did all he could to give me the information I needed. All of this was done in a very easy and comfortable manner. My decision to purchase took one more phone call and then awaiting the arrival of the car. On pick-up day Ottie gave me a good briefing on the car's features. He obviously knew the car well! The drive to Annapolis was worth it. Dealing with Joe Tyler and Billy Sadtler was also very helpful and positive. This purchase was totally a no pressure experience. More

Best Car Buying Experience I went into Annapolis Subaru knowing exactly what I wanted. Wayne Eppard listened carefully and didn't try to talk me out of anything or talk me into I went into Annapolis Subaru knowing exactly what I wanted. Wayne Eppard listened carefully and didn't try to talk me out of anything or talk me into anything that I didn't want even though he did not have my car on the lot. He was able to get my car quickly and it was exactly as promised. When I picked up my car, Wayne was very patient and demonstrated all of the features on my new car. Joe Tyler handled my "check out". He was very nice and even saved me $500 by looking up my Subaru loyalty coupon. Wayne and Joe made this my very best car buying experience, and I've bought quite a few cars. I'm in my sixties! More

Awesome So happy with my new Subaru and my experience at Annapolis Subaru. Working with Billy Sadtler was like working with family. I will purchase all my fut So happy with my new Subaru and my experience at Annapolis Subaru. Working with Billy Sadtler was like working with family. I will purchase all my future vehicles here. More

Blizzard Purchase I went in on Wednesday evening and everyone was friendly. I stated me need to see what would work for me for fit. I am a big guy. I tried out some new I went in on Wednesday evening and everyone was friendly. I stated me need to see what would work for me for fit. I am a big guy. I tried out some new some used and narrowed my search. Kyle was helpful and we drove around in a certified forester. It began to snow as we were out - a taste of the blizzard to come. Friday rolled around and I went back in and tried out the new forester. Again, everyone was extremely friendly. The blizzard was coming and I may have been the only one shopping for a car. Everyone else was preparing to prepare. I made a deposit on a new forester and then arranged for delivery on Monday after the snow. Well, Monday came and I was able to pick up my new ride! The Annapolis Subaru team did a great job in making my new car purchase happen. Thanks! More

Best car buying experience ever! This was, by far, the easiest and best car buying transaction I have been through. Our salesman, Wayne Eppard, was pleasant, knowledgeable, patient an This was, by far, the easiest and best car buying transaction I have been through. Our salesman, Wayne Eppard, was pleasant, knowledgeable, patient and thorough. He found the model I was looking for in a reasonable amount of time and I am super pleased with it. Although I had my own financing, Joe Tyler, in the finance dept. was pleasant and not pushy. Great folks to deal with, I'd recommend them to anyone (especially some one jaded by previous car buying experiences). More

Beware I'm glad so many had good experiences at Annapolis Subaru. We did buy, but I have to think that another dealer would have been more deserving. I wa I'm glad so many had good experiences at Annapolis Subaru. We did buy, but I have to think that another dealer would have been more deserving. I was disappointed with the very low trade-in offer and the heavy handed pitch for an extended warranty and other extras. My trade in did have a lot of miles, but we were offered scrap value and several thousand less than blue book. i ended up taking the car to CarMax where they simply gave me more than double what Annapolis Subaru offered for the vehicle. The business manager's approach to selling the extras was to tell you how much it is going to cost you to maintain and fix the vehicle. This made me wonder why we would purchase such a unreliable and expensive car. He talked about bad paint and expensive parts that fail. He also demands that you sign a form right then that you are not taking him up on his offer. No thank you! More

Great Experience Buying Car We loved our salesman Ed Rucker. He was friendly, knowledgeable, patient, efficient, etc. We felt no pressure. He found just what we wanted and was We loved our salesman Ed Rucker. He was friendly, knowledgeable, patient, efficient, etc. We felt no pressure. He found just what we wanted and was perfectly clear with its arrival date and with the total cost, which we thought was very fair. Others at the dealership were nice as well. Complete satisfaction. We would recommend salesman and dealership to others. More

I Found My Forester at Annapoilis Subaru I have been shopping for a 2016 Forester for several weeks. I was looking for a particular color that I found on the Annapolis Subaru website. The v I have been shopping for a 2016 Forester for several weeks. I was looking for a particular color that I found on the Annapolis Subaru website. The vehicle was "In Transit" meaning that it was being delivered to the dealership. I contacted Erik and inquired when it would arrive. He said it had arrived, and I went to the dealership to see the car, and I liked what I saw. Erik followed up this morning with the answer to a question I had about key duplication. Erik had already provided the Annapolis Subaru "ePrice" for the Forester, and I found it to be very competitive with the average price that vehicle was being sold for. I took it for a test drive with Erik, and decided that it was the vehicle for me. Erik and I settled down at his desk and we went over some features, and he answered the few questions that I had. Afterwards, we did the credit check, and started the paperwork. After completing the paperwork, Erik introduced me to Billy Sadtler, the Finance Manager. We went to Billy's desk where Billy had the finance paperwork ready for me. He went through each document explaining what it was. We finished the financial paperwork, and he answered my questions. He was very thorough. I would definitely recommend Annapolis Subaru to anyone. Erik and Billy were very conscientious about everything. They both appear to know their stuff. Thank You Erik Wangdahl and Billy Sadtler !!! More