Annapolis Subaru

Awesomeness!!! Were immediately greeted by the lovely and friendly, Diane Zimmerman the moment we walked in. It was especially nice to be approached by someone so pl Were immediately greeted by the lovely and friendly, Diane Zimmerman the moment we walked in. It was especially nice to be approached by someone so pleasant. Diane then turned us over to Ed Rucker who was our salesman. Again, Ed was so pleasant and friendly and knowledgeable. He went above and beyond to show us the vehicle we were interested in. We found the perfect Forester and went on to the financing end. Billy Sadtler, the Sales Manager and Finance Manager was also incredibly polite and gracious. He also went above and beyond to get us the best rate and handled all of the paperwork with ease. He agreed to our price and went out of his way to meet our terms. What an incredibly wonder experience all the way around. Who knew car buying could be so fun. I was so pleased with all aspects of our exceptional transaction. I would highly recommend Annapolis Subaru to anyone and everyone! Thank you!, Dianne Chick More

100% Helpful, Pressure-Free Ed Rucker was a pleasure to work with, and so were Diane Zimmerman and Billy Sadtler. In fact this was the best car buying experience I've had in 30 Ed Rucker was a pleasure to work with, and so were Diane Zimmerman and Billy Sadtler. In fact this was the best car buying experience I've had in 30 years of owning cars. Ed was patient and informative, giving us all the time we needed to make a decision with which we are comfortable. When you need to buy a car, go see Ed Rucker at Annapolis Subaru. More

No hassle leasing Just leased a Subaru Outback from Roy McHiggins. Both Roy and Billy in Finance were a pleasure to deal with. I would highly recommend Annapolis Subaru Just leased a Subaru Outback from Roy McHiggins. Both Roy and Billy in Finance were a pleasure to deal with. I would highly recommend Annapolis Subaru. More

Best car buying experience We are so impressed with Annapolis Subaru, that we have bought 4 vehicles in just over a year. Working with Andre Gayle to select the right vehicle f We are so impressed with Annapolis Subaru, that we have bought 4 vehicles in just over a year. Working with Andre Gayle to select the right vehicle for each purchase has been great. His knowledge of the vehicles and the options available made our decisions easy. I would recommend buying from Annapolis Subaru to anyone looking to purchase a vehicle. More

Exceptional Experience From the initial interaction with Ottie Jones to the moment I received the keys for my new Outback, the entire process at Annapolis Subaru far surpass From the initial interaction with Ottie Jones to the moment I received the keys for my new Outback, the entire process at Annapolis Subaru far surpassed previous experiences and ordeals at other dealerships. Ottie’s calm and pleasant disposition immediately alleviated most of my initial anxiety while test driving 3 different models (Forester, Crosstrek, and Outback). His patience is to be commended after I asked to test drive each of the 3 models a second time, and especially for my many questions during the entire process. During the test drives it was clear Ottie made mental notes of my comments and particular reasons for wanting to purchase a new vehicle. This aided greatly in deciding if a Subaru was right for me, and if so, which one would best fit my needs. It was refreshing to know someone was genuinely paying attention. The negotiations were low pressure, quick, and quite fair. The most difficult part of the entire process was waiting on the Outback to arrive! A small mix-up was noticed when the Outback did arrive and was immediately straightened out by the wonderful employees at Annapolis Subaru. Billy Sadtler did a terrific job with handling the financing and other paperwork, especially near closing time on a busy Saturday. I have no reservations in recommending Annapolis Subaru to anyone and will undoubtedly be returning in the future. More

Best car buying experience! After a 2 week exhausting search for an add-on vehicle we found a great vehicle here and our first Subaru. It was a pleasure in working with such an a After a 2 week exhausting search for an add-on vehicle we found a great vehicle here and our first Subaru. It was a pleasure in working with such an awesome staff. The staff was professional, friendly, patient, answered all of our questions and applied no pressure. Thanks Sonja, Ottie and Joe! More

I Lived to get my second Subaru! On January 27, 2016, I purchased my very first Subaru. I had the most amazing salesman, Wayne Eppard. I am a nursing student who was getting ready to On January 27, 2016, I purchased my very first Subaru. I had the most amazing salesman, Wayne Eppard. I am a nursing student who was getting ready to graduate this May, and start my career as a nurse over the summer. I told him I needed a reliable car, that was safe. Wayne, found me a used 2008 Legacy, I loved it from day one. Wayne treated us like family from the moment that we started talking with him. He was professional, personable, knowledgeable and understanding. I had never had a car with leather seats, that were heated so I was very excited. I had a small list of things, to make sure the vehicle did, due to past vehicle short comings. Wayne was so patient, he wrote them all down and checked each on for me. That made me feel so good, he treated me with much respect. It was not quite 3 full days later, that on Saturday morning January 30, 2016, I had just gotten off from working my night shift at the local hospital. I was hit head on by another driver. I suffered multiple trauma injuries including broken leg, internal injuries to my abdomen, chest and shoulder. My new car was totaled. I was trapped in my car and had to be cut from the car. The rescue teams that arrived to the scene to free me from my vehicle, and by standers that were on scene all said "That car saved her life!"; "If she had been in another vehicle, she would not have survived"; "The roll cage saved her life". After 45 min, they were able to free me from the car. I was then rushed to the closest Trauma center. I spend 6 days in a trauma center, and face months of rehabilitation. The important part is that I LIVED to tell my story!. When Wayne called a few days later to see how I was enjoying my new car, he found out about my accident. He would call to check on me, and kept in touch with us, to monitor my recovery. All the the employee's from the Annapolis Subaru dealership, have been sending well wishes, to me; and have been checking up on my recovery. One month after the accident on February 29, 2016 I went back to Annapolis Subaru, and saw my friend Wayne and we purchased my second Subaru;This time a used 2008 Outback. Wayne was amazing, yet again, he said looked over the vehicle, and it was a good car, he even remembered my 'list' of things to check for me. I can not drive for another few months, but I know that when I can I will have a very safe vehicle, and I already love it very much. I can not say enough about Wayne, He is amazing, and I am proud that now only can I say "I have a guy, if your looking for a vehicle..." but I can say, "Wayne has become a friend." In the business of customer service, you have have certain qualities, to be successful, Wayne has all of them plus...He is exceptional, and deserves a customer service award. We finished our paperwork this time with Joe, he was super nice. We had a great time talking with him while we signed completed the paperwork. My first Subaru, we did our paperwork with Billy. He treated us with great respect, and was so kind as well. I also, can't say thank you enough to everyone at the dealership who has send me 'well wishes, for a speedy recovery'. Due to my injuries, I had to withdraw from nursing school, and will be able to return in the fall and graduate in December of this year. I made a promise to Wayne and the other's in a few years after I become a nurse and get settled in my career, I will be coming back for my 3rd Subaru and it will be brand new! Thank you Subaru for making a safe vehicle that saved my life, because 'I LIVED'. Thank you Wayne, and the Annapolis team for making my experience so wonderful!! More

Awesome experience This was my very first car purchase on my own. My son has a Subaru for five years now, after many years of different manufacturers, and could not give This was my very first car purchase on my own. My son has a Subaru for five years now, after many years of different manufacturers, and could not give a higher recommendation. I did my research and Subaru was the best - safe, well built, great traction, and maneuverability. So, I went to the dealership. What a great experience! I was so impressed. Very friendly, no pressure, and answered all questions, especially as my car was 19 years old, I had a lot of questions. I got a tour of the facility including parts and service departments. I really feel that not only did I get a great car that drives like a dream and is so beautiful, but I am now part of the Subaru family. They really care - not only for the cars but the owners as well. Thank you Annapolis Subaru, Erik and Joe! I look forward to many happy years of driving my new Impreza. More

Subaru lover Erik was great to work with in buying my first Subaru. He knew the answer to all my questions and you can tell he loves these cars too. Joe knew I was Erik was great to work with in buying my first Subaru. He knew the answer to all my questions and you can tell he loves these cars too. Joe knew I was on a time crunch and got us through the money and contracts in a timely fashion! Very happy with them both, and I love my Subaru Forester!! More

Pleasant and Professional From first contact and test driving to price adjustment and sales this was a painless experience. Courteous, competent, flexible and adjusted to my sp From first contact and test driving to price adjustment and sales this was a painless experience. Courteous, competent, flexible and adjusted to my special needs. More