Annapolis Subaru

FANTASTIC- Crosstrek Ottie was extremely helpful. Everything was taken care of before I even arrived at the dealership to pick up and sign and pay. He was totally on the b Ottie was extremely helpful. Everything was taken care of before I even arrived at the dealership to pick up and sign and pay. He was totally on the ball, not too pushy, extremely informative and knowledgable on the product, and was an overall pleasure to work with! I will say this though- for all of OTTIE'S diligence in prepping everything for my arrival and ENSURING that I was taken care of (he not only picked me up from the airport, but he asked politely if I wanted to be quick in the dealership- which I did, so he asked for necessary documents ahead of time and had made appointments with all the ppl I needed to meet with beforehand so that theoretically I was going to be able to just walk in, sign and get outta there...), the business manager / finance manager was a complete disaster. I forget his name although the person below me who also bought a Crosstrek had it right, this manager dude was super pushy and wanted me to buy all this extra warranty stuff from him AFTER HE MADE ME WAIT for 2.5 hours. LUCKY FOR ME that Ottie was there to kick it with me. If not for OTTIE'S service and professionalism, I would have gotten up and left after waiting that long. Also- the car is GREAT. LOVE MY NEW SUBARU!!! Thank you Ottie!! Please pass this feedback along to your incompetent business/finance manager and let him know that he better step up his game if he wants to keep that job. Better watch out...Ottie would probably do a better job in that position. Peace and Love! Sam More

Annapolis Subaru really takes care of you. The unexpected demolition of my old car forced me to do something that I had been avoiding for several years---buying a new car. I needn't have worri The unexpected demolition of my old car forced me to do something that I had been avoiding for several years---buying a new car. I needn't have worried. Eric Wangdahl made the experience enlightening and enjoyable. He was knowledgeable, helpful, and patient while I made my decision. I hope he's still there when it's time to but my next new car. More

Great Experience Everything was smooth and friendly. Very easy to deal with and great atmosphere. Best car buying experience I have ever had. Ramon and Joe were bo Everything was smooth and friendly. Very easy to deal with and great atmosphere. Best car buying experience I have ever had. Ramon and Joe were both great. More

Roy McHiggins and the dealership staff were spectacular! We purchased a used vehicle from Annapolis Subaru this past weekend. We had been looking for a few weeks (both private and dealership sales), but no o We purchased a used vehicle from Annapolis Subaru this past weekend. We had been looking for a few weeks (both private and dealership sales), but no one came close to the fantastic experience and value that the Annapolis Subaru staff provided. In particular, Roy McHiggins (sales) was incredibly genuine and forthright. He seems to have a rare quality that many salespersons lack-- he understands that if you are there to purchase a car, high-pressure is the LAST thing one desires. His low-key approach, along with the quality of vehicles and exceptional pricing/value for money at Annapolis Subaru are a winning combination. I should also call out Joe from the finance department, as he was incredibly efficient, clear and concise with the financial aspect of the purchase. My experience with Joe was equally free from the typical excessive and unnecessary pressure from other dealerships. If you are shopping for a new or used vehicle, you should drop by and ask for Roy. You have nothing to lose by dropping by, but plenty to gain in terms of service and savings! Thank you Annapolis Subaru, Roy and Joe! More

Great Customer Service Fantastic experience. Sonja went above and beyond to find the perfect car for me!! She even communicated with me on her day off to ensure I got the Fantastic experience. Sonja went above and beyond to find the perfect car for me!! She even communicated with me on her day off to ensure I got the car I wanted. She provided me the information I needed, and worked to get a car into my price. I never felt pushed or pressured into making a decision. I would recommend her a hundred times over. Joe Tyler was fantastic in finance. Both were extremely friendly, and patient with my decision making. Absolutely love my new car! More

Super satisfied Subaru owner I had not purchased a vehicle in 12 years and was sad thinking about having to part ways with my Honda of 158k+ miles until I found my new love in the I had not purchased a vehicle in 12 years and was sad thinking about having to part ways with my Honda of 158k+ miles until I found my new love in the Subaru Forester. I had visited a few other local dealerships before finding my way to Annapolis Subaru, and it was smooth sailing from there. From my first email communication, it was apparent that Annapolis Subaru was as genuine and professional as they come. I was immediately at ease from the test drive through to the purchase. Everyone was kind and helpful in helping me navigate what I thought would be a stressful time. I am so grateful that they worked with me to find and order the car that I hope to drive for the next 12+ years! Thank you so very much! More

Great experience. We very much appreciated the help that Andrew Wolf gave us, and his efforts to find the right car at the right price. We had a great experience with h We very much appreciated the help that Andrew Wolf gave us, and his efforts to find the right car at the right price. We had a great experience with him and the dealership. More

Everything went so smoothly! I recently purchased a new vehicle from this dealership and found it to be an exceptionally easy process. I hadn't bought a car in over 13 years and w I recently purchased a new vehicle from this dealership and found it to be an exceptionally easy process. I hadn't bought a car in over 13 years and wasn't sure how things had changed. My salesman made me very comfortable and we moved through the process with ease. All my questions were answered to my satisfaction. Love my new car! More

Great car buying experience! The experience was exceptional from the beginning emails through to the day I took delivery. They answered all questions promptly and completely, were The experience was exceptional from the beginning emails through to the day I took delivery. They answered all questions promptly and completely, were definitely committed to getting me the vehicle I wanted. More

Very sweet deals I would say this place is the number 1 place to shop for automobiles, because other than Subaru they got plenty of name brands. Their customer service I would say this place is the number 1 place to shop for automobiles, because other than Subaru they got plenty of name brands. Their customer service is amazing, and just to let you all know, Ottie Jones assisted me and family. This guy is the person to ask for, he is very knowledgeable, friendly, welcoming and professional, he was very much helpful, on point with details and transparent, we really appreciated his style and Subaru`s service. Please whoever you're or wherever you're do not miss a chance with Subaru of Annapolis, MD. More