Annapolis Subaru
Annapolis, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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professional staff I have previously used Annapolis Subaru for servicing my existing Subaru after I moved back into the area and been quite satisfied. I decided it was I have previously used Annapolis Subaru for servicing my existing Subaru after I moved back into the area and been quite satisfied. I decided it was time to replace my car and was very pleased with the friendly, helpful and professional service I received from the sales side of the organization. More
Excellent, professional, and knowledgeable team My wife and I had a very hassle-free and professional experience and would recommend Roy and Joe to anyone looking for a new car. My wife and I had a very hassle-free and professional experience and would recommend Roy and Joe to anyone looking for a new car. More
Worst car buying experience ever! They don't want customers The sales agents and managers at Annapolis Subaru lack professionalism. The don't return calas, don't respond to emails and you have to chase them dow The sales agents and managers at Annapolis Subaru lack professionalism. The don't return calas, don't respond to emails and you have to chase them down to get a status. The car I owned for 12 years finally gave in, so, I searched for a replacement. I found a used bmw convertible online and made inquiry. I went in store and test drove it. I was told that vehicle had passed inspection. With their permission, I drove vehicle to my mechanic for inspection and he said it would have failed his inspection. There were several problems, the top would not open or close properly, the windshield needed replacement, and the engine service light was on. I shared this with the manager and he brushed me off. I informed that I would buy it once they fixed it. Financing was approved. I was prepared to leave a down payment on the vehicle, but was told it was non-refundable. After two weeks of being told that vehicle was being repaired, I heard nothing more. I called and left messages and sent email for status, no response. Finally, I called the gm, no response. I escalated to exec vp who did return my call and he told me that he'll have used car manager call me within 10 minutes. That call never came. HOWEVER, laterThat evening, I received an email from sales agent that vehicle was sold. Vp asked me to forward my emails to him and said he would get back to me the next day. I sent emails, he never got back to me. I followed up with vp and expressed my frustration of lack of communication from top down, and his response was "at the end of the day, it was better that things didn't work out because they could not meet my expectations". What I expected was professional courtesy, timely responses, and truth. Apparently, they don't care about quality service or customer satisfaction. I took my business elsewhere and purchased a new car. More
Love Subaru! Everyone at Subaru of Annapolis was nice and very efficient. Andre Gayle showed us what he had and located a car at another dealership for me! Joe Ty Everyone at Subaru of Annapolis was nice and very efficient. Andre Gayle showed us what he had and located a car at another dealership for me! Joe Tyler was great too! This is my second car from this dealership. No problems ever! More
Go to Annapolis Subaru! I gave Ottie Jones maybe 15 minutes notice that I was coming in to look at a specific 2017 Forester. By the time I arrived he'd already pulled its pap I gave Ottie Jones maybe 15 minutes notice that I was coming in to look at a specific 2017 Forester. By the time I arrived he'd already pulled its paperwork and had the car waiting out front, ready to test drive. That attentiveness and efficiency was consistent throughout my experience working with Ottie. He definitely goes the extra mile for his customers. When it came time to pay up I met with Joe Tyler in Finance. Joe was extremely knowledgable of Subaru's warrantee services and helped me figure out exactly which coverages would be right for me without pressuring me into those that I'll never need. He was also able to recommend some good eats in Charleston! I'm thrilled with my new Subaru and would highly recommend anyone interested to check out Annapolis Subaru. More
Buying Car was easy to do with no pressure. We shopped a lot of cars and found the Subaru Forester to be our choice. Mr Garcia showed us the car when we first went to get to know about the Suba We shopped a lot of cars and found the Subaru Forester to be our choice. Mr Garcia showed us the car when we first went to get to know about the Subaru cars. We came back to Mr. Garcia to get the deal put together and got first class attention. Happy with our purchase. More
Great Experience Buying a 2016 CrossTrek The sales people at Annapolis Subaru were much better to work with than dealers at other stores in the area. They gave me a fair trade in value for my The sales people at Annapolis Subaru were much better to work with than dealers at other stores in the area. They gave me a fair trade in value for my car, unlike Wilkins Subaru of Glen Burnie who wanted to give me half of Kelly Bluebook, and were quick and receptive to my requests. Unfortunately, the car I really wanted initially was at Wilkins and they were unwilling to make the trade, but despite this setback, Ottie Jones was able to move quickly and find me the perfect car right before I needed to drive back to college. Joe Tyler was also a pleasure to work with and was not the usual "wheeler-and-dealer" "snakes oil salesman" that one often thinks about when they think of auto-finance people. Joe was honest, straightforward, and did not pressure me into any options/planning that I was not interested in. Again, real pleasure to work with. I want to thank all the great sales people at this location and would highly recommend them for anyones future Subaru/car needs. More
Excellent customer service & more! The sales and service staff were outstanding :) Ottie Jones found the car with the options I wanted and when it arrived, he came in on his day off to The sales and service staff were outstanding :) Ottie Jones found the car with the options I wanted and when it arrived, he came in on his day off to deliver our new Impreza, Chris Kelly, Parts Manager, gave us great details on what after market options were available, which resulted in the purchase of upgraded wheels & tires. Excellent price and customer service - plus 0% financing - what more could you ask for? More
New Subaru Crosstrek Purchase Great dealership! My husband was very particular in what he wanted, which limited our options, but our Sales Consultant, Sonja, had no issue matching Great dealership! My husband was very particular in what he wanted, which limited our options, but our Sales Consultant, Sonja, had no issue matching us with the perfect car for him! She was very knowledgeable regarding the inventory both on the lot and soon-to-arriving. She didn't push us to buy something we didn't want, or something that was more expensive. She made the whole process very pleasant...despite the fact my husband and I lived over an hour away from the dealership! She communicated well outside of our on-site visit - not too much, not too little. Additiinally, the prices the dealership offered were fair, compared to the research we had done on the vehicle. The wait times weren't extensive. Overall, a great buying experience. More
The purchase of any new car is a rare experience Previous comments concerning Lyle are all embodied in my comments. Except that Kyle had to deal with me, an elderly woman, who has not bought a new c Previous comments concerning Lyle are all embodied in my comments. Except that Kyle had to deal with me, an elderly woman, who has not bought a new car for 12 years! He is, as mentioned, mannerly, patient, knowledgeable and openly informative about the car's attributes. At signing, he also dealt comfortably with my two daughters and their questions on my behalf. This was the first car-buying episode at which I felt confident that no advantage was being taken of me (or my husband). For that, I praise Kyle and his genuine consideration of my choices. Then there was Joe Tyler, who kindly convinced me, because of the car's electronic gadgets, to purchase the insurance and warranty packages. Couldn't argue with his reasoning. I was warmly received at Annapolis Subaru by everyone encountered there and highly recommended all aspects of this experience. More