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Annapolis Subaru
Annapolis, MD
2,162 Reviews
Annapolis Subaru is proud to serve Maryland with quality new & CPO Subaru models and pre-owned vehicles. With models like the Outback, Forester, Impreza, BRZ, Legacy, Crosstrek and the ALL NEW 3rd row Ascent, we have something for every taste and need.
If you're looking for a used car in Annapolis, we can assist you there as well. Visit our Annapolis pre-owned and used car inventory page to see our large collection of pre-owned vehicles.
We also provide a full line of services dedicated to our Maryland customers. From Subaru car repairs and service performed by expert mechanics, to OEM Subaru auto parts and accessories, to Subaru Lease plans and car loans, Annapolis Subaru is the smart choice for your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,162 reviews
September 08, 2016
Pleasant (not painful) car buying experience!! After 2 visits to Annapolis Subaru and test driving lots of cars with my salesman, Kyle Lindsay, I ordered a Crosstrek. The car came in, as promised, After 2 visits to Annapolis Subaru and test driving lots of cars with my salesman, Kyle Lindsay, I ordered a Crosstrek. The car came in, as promised, in about 8 weeks. Unfortunately, when Kyle called to let me know the car was in, I was taking care of a close family member who was ill and had taken a turn for the worse. I explained my situation and advised Kyle that I was unable to pick up the car and didn't know when I would be able to pick up the car. Kyle and everyone at the dealership treated me with kindness and compassion, they heard me, they understood my situation and they held my new car on their lot for about 3 weeks. The day after my family member passed, I called Kyle and said I was ready to pick up my new car. Even though it was Kyle's day off, he offered to pick me up and bring me to the dealership so I could get my new car. WOW!!!! What service!! I was not in a good frame of mind while picking up my car, but Kyle and Billy Sadtler (finance) treated me with kid gloves and helped me thru the process! This was the best car buying experience I have EVER had!!!!! More
by pamfram
September 07, 2016
Fantastic Service! Annapolis Subaru has been servicing my Outback for two years and the experience has always been great. So, I was not surprised when purchasing my new Annapolis Subaru has been servicing my Outback for two years and the experience has always been great. So, I was not surprised when purchasing my new Outback from them that we had an equally wonderful experience. Ginny, our sales associate, was welcoming and patient, and worked hard to find the perfect vehicle for us at the price we wanted. She had only been working there for about a week and we were happy to be her first sale! Billy did a great job explaining all the financials and entertaining our daughter during all the paperwork. The whole staff worked swiftly in getting us through the process and out the door. More
by Outback Owner
September 06, 2016
professional staff I have previously used Annapolis Subaru for servicing my existing Subaru after I moved back into the area and been quite satisfied. I decided it was I have previously used Annapolis Subaru for servicing my existing Subaru after I moved back into the area and been quite satisfied. I decided it was time to replace my car and was very pleased with the friendly, helpful and professional service I received from the sales side of the organization. More
by scott 3
September 05, 2016
Excellent, professional, and knowledgeable team My wife and I had a very hassle-free and professional experience and would recommend Roy and Joe to anyone looking for a new car. My wife and I had a very hassle-free and professional experience and would recommend Roy and Joe to anyone looking for a new car. More
by happyowner
Employees Worked With
Joe Tyler, Roy McHiggins
September 02, 2016
Worst car buying experience ever! They don't want customers The sales agents and managers at Annapolis Subaru lack professionalism. The don't return calas, don't respond to emails and you have to chase them dow The sales agents and managers at Annapolis Subaru lack professionalism. The don't return calas, don't respond to emails and you have to chase them down to get a status. The car I owned for 12 years finally gave in, so, I searched for a replacement. I found a used bmw convertible online and made inquiry. I went in store and test drove it. I was told that vehicle had passed inspection. With their permission, I drove vehicle to my mechanic for inspection and he said it would have failed his inspection. There were several problems, the top would not open or close properly, the windshield needed replacement, and the engine service light was on. I shared this with the manager and he brushed me off. I informed that I would buy it once they fixed it. Financing was approved. I was prepared to leave a down payment on the vehicle, but was told it was non-refundable. After two weeks of being told that vehicle was being repaired, I heard nothing more. I called and left messages and sent email for status, no response. Finally, I called the gm, no response. I escalated to exec vp who did return my call and he told me that he'll have used car manager call me within 10 minutes. That call never came. HOWEVER, laterThat evening, I received an email from sales agent that vehicle was sold. Vp asked me to forward my emails to him and said he would get back to me the next day. I sent emails, he never got back to me. I followed up with vp and expressed my frustration of lack of communication from top down, and his response was "at the end of the day, it was better that things didn't work out because they could not meet my expectations". What I expected was professional courtesy, timely responses, and truth. Apparently, they don't care about quality service or customer satisfaction. I took my business elsewhere and purchased a new car. More
by Car Owner
August 30, 2016
Love Subaru! Everyone at Subaru of Annapolis was nice and very efficient. Andre Gayle showed us what he had and located a car at another dealership for me! Joe Ty Everyone at Subaru of Annapolis was nice and very efficient. Andre Gayle showed us what he had and located a car at another dealership for me! Joe Tyler was great too! This is my second car from this dealership. No problems ever! More
by Flygirl6170
August 25, 2016
Go to Annapolis Subaru! I gave Ottie Jones maybe 15 minutes notice that I was coming in to look at a specific 2017 Forester. By the time I arrived he'd already pulled its pap I gave Ottie Jones maybe 15 minutes notice that I was coming in to look at a specific 2017 Forester. By the time I arrived he'd already pulled its paperwork and had the car waiting out front, ready to test drive. That attentiveness and efficiency was consistent throughout my experience working with Ottie. He definitely goes the extra mile for his customers. When it came time to pay up I met with Joe Tyler in Finance. Joe was extremely knowledgable of Subaru's warrantee services and helped me figure out exactly which coverages would be right for me without pressuring me into those that I'll never need. He was also able to recommend some good eats in Charleston! I'm thrilled with my new Subaru and would highly recommend anyone interested to check out Annapolis Subaru. More
by fcruz13
Employees Worked With
Joe Tyler, Ottie Jones
August 24, 2016
Buying Car was easy to do with no pressure. We shopped a lot of cars and found the Subaru Forester to be our choice. Mr Garcia showed us the car when we first went to get to know about the Suba We shopped a lot of cars and found the Subaru Forester to be our choice. Mr Garcia showed us the car when we first went to get to know about the Subaru cars. We came back to Mr. Garcia to get the deal put together and got first class attention. Happy with our purchase. More
by Mr. G
Employees Worked With
Ramon Garcia
August 20, 2016
Great Experience Buying a 2016 CrossTrek The sales people at Annapolis Subaru were much better to work with than dealers at other stores in the area. They gave me a fair trade in value for my The sales people at Annapolis Subaru were much better to work with than dealers at other stores in the area. They gave me a fair trade in value for my car, unlike Wilkins Subaru of Glen Burnie who wanted to give me half of Kelly Bluebook, and were quick and receptive to my requests. Unfortunately, the car I really wanted initially was at Wilkins and they were unwilling to make the trade, but despite this setback, Ottie Jones was able to move quickly and find me the perfect car right before I needed to drive back to college. Joe Tyler was also a pleasure to work with and was not the usual "wheeler-and-dealer" "snakes oil salesman" that one often thinks about when they think of auto-finance people. Joe was honest, straightforward, and did not pressure me into any options/planning that I was not interested in. Again, real pleasure to work with. I want to thank all the great sales people at this location and would highly recommend them for anyones future Subaru/car needs. More
by Benjamin A. Howie
August 19, 2016
Excellent customer service & more! The sales and service staff were outstanding :) Ottie Jones found the car with the options I wanted and when it arrived, he came in on his day off to The sales and service staff were outstanding :) Ottie Jones found the car with the options I wanted and when it arrived, he came in on his day off to deliver our new Impreza, Chris Kelly, Parts Manager, gave us great details on what after market options were available, which resulted in the purchase of upgraded wheels & tires. Excellent price and customer service - plus 0% financing - what more could you ask for? More
by Former VW Buyer
