Annapolis Subaru

Great experience at Annapolis dealership We just had a very good experience with Annapolis Subaru. They worked with us to find the right car (options we wanted) at a price that we felt was e We just had a very good experience with Annapolis Subaru. They worked with us to find the right car (options we wanted) at a price that we felt was excellent - one other dealer we spoke to was not interested in trying to match the price Annapolis gave us and told us to snap it up! They matched our carmax estimate for our trade in. This was the most seamless car purchase we have experienced so far. They were efficient and not hard-sell on things we didn't want/need. Our salesman Ed was friendly, knowledgeable and not hard-sell. It was a good experience. More

Great Service from Brianna Parkin and the Annapolis Crew Purchased a Subaru Forrester today and the crew at Annapolis were fabulous to deal with--in particular, Brianna was an absolute pro! Thanks very much! Purchased a Subaru Forrester today and the crew at Annapolis were fabulous to deal with--in particular, Brianna was an absolute pro! Thanks very much! More

Awesome buying experience with Mr. Jones!!! Ottie Jones is the best! He has such a kind and sincere approach to selling - all blended in with a load of product knowledge. Absolutely the best car Ottie Jones is the best! He has such a kind and sincere approach to selling - all blended in with a load of product knowledge. Absolutely the best car buying experience I have ever had. More

My 6th Subaru I've bought 6 Subaru's and my last 2 from Ottie. Needless to say hes my favorite by far! Hes attentive to my desires in a car and always there to answ I've bought 6 Subaru's and my last 2 from Ottie. Needless to say hes my favorite by far! Hes attentive to my desires in a car and always there to answer a question. His professional demeanor and knowledge of Subarus cant be found at other dealerships and I highly recommend him to anyone looking to purchase a car at Annapolis Subaru. More

Oil change This is the email I sent to management. I still haven’t heard back I wanted to provide you with some feedback and information about my service visi This is the email I sent to management. I still haven’t heard back I wanted to provide you with some feedback and information about my service visit this morning. I drove into the dealership promptly at 7:58 AM for my tire rotation and oil change on my 2014 Forester. I did not end up leaving the dealership until 10:03 AM. I did not anticipate an oil change and tire rotation to take this long. At 9:20 when I hadn’t heard anything about my vehicle I inquired at the service desk and was told that my ticket was there and my car was done. I’m not sure how long the completed service ticket had been sitting there. I paid and was then told that by the service rep that he did not have the keys as the car was being washed. He told me that it would only be a few minutes. At that point I sat back down and waited. I waited until 9:51 and asked again if my car was ready. The rep said to another gentlemen to check to see if the car was ready. I waited again and 5 minutes later the car came out without a car wash. The driver said that it hadn’t been washed and he could take it around and get it washed for me. At that point it was past 10AM and I was late to get home. I said no thanks to the car wash and drive home a full two hours after I dropped it off I was disappointed in the customer service I received as time is valuable to me. Thank you in advance for reading and I look forward to hearing from you. More

Excellent experience!! Very efficient buying experience and wonderful service provided by Ottie and his team! I would recommend this dealership to anyone interested in buyi Very efficient buying experience and wonderful service provided by Ottie and his team! I would recommend this dealership to anyone interested in buying a Subaru... More

Awesome Customer Service! My boyfriend and I recently purchased a Subarau Impreza Hatchback in the beginning of June. We were automatically greeted by Joe Tyler who then intr My boyfriend and I recently purchased a Subarau Impreza Hatchback in the beginning of June. We were automatically greeted by Joe Tyler who then introduced to Jason Kuffler. We did not feel any pressure to buy anything but instead felt comfortable talking with them about our needs. My boyfriend quickly made conversations with Jason, Joe, and Erik Wangdahl about everything cars, which made him feel more confident about purchasing from them. Any questions I had, they were all able to answer. Later we spoke with Bob Carroll, who went over everything in great detail to ensure we understood everything. The customer service that we experienced at this dealership was wonderful. The staff has a wealth of knowledge and professionalism and I would defintely recommend them to anyone looking to buy a vechile. More

Incredible buying experience I believe that Ryan and Brianna did everything in their power to make my buying experience run smooth as silk. Thank you guys very much you're awesome I believe that Ryan and Brianna did everything in their power to make my buying experience run smooth as silk. Thank you guys very much you're awesome Sincerely Dave Colson More

My Outback Purchase Erik was a pleasure to deal with, the stress free purchase was truly a pleasure. I would highly recomend him to any family member or friend who was i Erik was a pleasure to deal with, the stress free purchase was truly a pleasure. I would highly recomend him to any family member or friend who was in the market for a new or used Subaru. I am also very happy with the car I purchased , and looking forward to having it serviced at Annapolis Subaru. I am very impressed with the very down to earth personities that I encountered while making this purchase. Lastly the product one only needs to take a test drive to be convenced of the quality and safety . The sales staff were well trained to point out and teach you about all the car componets. only one other comment ....2 thumbs up ! a job well done by all of the staff! Thanks you all!!! More

Ed Rucker couldn't have been more helpful Wanted an Outback. Ed not only sold me on right model he called Subaru America and got me an extra discount for my loyalty. Then priced put a Demo for Wanted an Outback. Ed not only sold me on right model he called Subaru America and got me an extra discount for my loyalty. Then priced put a Demo for an even bigger discount. When you by a Subaru a Demo is basically a new car. Love my new Outback More