Annapolis Subaru

Absolutely the best experience at a dealer ever Not your typical dealer. They don’t bug you or harass you through phone calls or emails. When you contact them they are quick to respond and answer Not your typical dealer. They don’t bug you or harass you through phone calls or emails. When you contact them they are quick to respond and answer any and all questions asked. They are friendly, knowledgeable and obviously believe in the product because most of them own a Subaru. If you are in the market for a Subaru, start here. More

I don’t have a lot of time & you all wasted it I initially scheduled an appointment to have a variable oil pressure valve replaced. The car smells of burning oil because of this issue. After making I initially scheduled an appointment to have a variable oil pressure valve replaced. The car smells of burning oil because of this issue. After making that appointment, I began having 2 problems with my rear driver’s side door. It wasn’t locking at all and I couldn’t get the child safety lock mechanism to move back to the off position. I called and left a message with the service department to see if both door issues as well as the oil pressure issue could be dealt with during the same appointment. I was never called back. I called multiple times during normal business hours prior to the appointment to see if I could get through to someone and I never could. I figured since I’d already left a message, another wasn’t necessary. I finally got through to someone only hours before the appointment but due to the uncertainty of whether I would keep the appointment, I made other plans with my family and had to reschedule. As a result of all of this, it took me 3+ weeks to get in to see you all. I had my appointment yesterday. This morning when I started my car, it again smelled of burning oil and when my son went to get out of the car, we discovered the child lock issue hadn’t been dealt with. I still have been unable to get the child lock switch to move back to the off position and when I called to address all of this earlier today, no one answered, although Jason did call me back within 20 minutes. That said, I did not have time to come in today. I’m really frustrated. Long time to get in, no call back, issues not fully addressed and now I’ve spent ~$350 after spending 2 hours during a workday waiting and my issues aren’t resolved. More

Not worth the angst First you have to get an appointment. That’s not at easy as it sounds since the service department never answer the phone or return ones calls. First you have to get an appointment. That’s not at easy as it sounds since the service department never answer the phone or return ones calls. If you do manage to get an appointment, do not expect an easy in and out. I had a 07:30 appointment and was the only customer there. It took 15 minutes for them to find my records, check me in, and get me in my loaner. It was just a mid-level service, and should have been done in just a few hours. I don’t know when it was actually finished, because after 7 hours I finally got through to them only to be told that it’d been done for awhile. So the service might have been superb, but as iI said, “ it just isn’t worth the angst one has to go through. Been a year since ud been there and the new desk people are just not ready for prime time. More

No radio for you! Service department does a great job, it’s Subaru of America that let me down. I have to go back and I have no radio, no nav, no satellite radio, no re Service department does a great job, it’s Subaru of America that let me down. I have to go back and I have no radio, no nav, no satellite radio, no rear camera. For possibly two months More

First car purchase! This was my first car purchase being a recent college grad and all the people there made it so easy and gave off a relaxed atmosphere. They answered a This was my first car purchase being a recent college grad and all the people there made it so easy and gave off a relaxed atmosphere. They answered all my questions and never pressured me to buy. Made test driving, model comparison, and even then paperwork as smooth as possible. I worked with Ottie and I’m so glad I did because he made this process so way more enjoyable; great guy to work with More

Excellent staff, smooth transaction Nothing but positive things to say about Sonja and the other staff members at Annapolis Subaru. Fast responses to questions and were very helpful thro Nothing but positive things to say about Sonja and the other staff members at Annapolis Subaru. Fast responses to questions and were very helpful throughout my buying experiences. Would highly recommend! A++++ More

Good visit to service center I was taken care of as I walked in the service center, actually the young man outside started taking care of me outside when I pulled up to the servic I was taken care of as I walked in the service center, actually the young man outside started taking care of me outside when I pulled up to the service center. Everyone was plesant and helpfull, and I was kept informed and notified when the work was completed, not stressfull at all. More

Purchased a 2019 Crosstrek 1/2019 My salesperson Ed Rucker was awesome and went out of his way to help with this sale and explain all the features. I was quite impressed with the enti My salesperson Ed Rucker was awesome and went out of his way to help with this sale and explain all the features. I was quite impressed with the entire staff also. So far loving my vehicle. More

Great team! Great prices! Every individual member of the staff was professional, courteous, personable, and knowledgeable. Edward Rucker gave an extremely detailed overall p Every individual member of the staff was professional, courteous, personable, and knowledgeable. Edward Rucker gave an extremely detailed overall picture of the important things that I should focus on regarding the car. He was particularly helpful in reminding me about certain things which I must be very cognizant of during the break in period of the car as well as emergency procedures. ( I am referring specifically to his caveat regarding the towing of the car in the unlikely case that it should need to be towed. ) My son and I were also impressed by the fact that he gave us a little space and time when I was vacillating over the color of the car. His presentation was especially impressive when I noticed that he had a hospital band on his wrist. More

Excellent check up service on my new Crosstrek As always, Annapolis Subaru provided excellent customer service and excellent car care for my new Subaru Crosstrek.This is my second Subaru I bought f As always, Annapolis Subaru provided excellent customer service and excellent car care for my new Subaru Crosstrek.This is my second Subaru I bought from this dealership and in the 11 years I have been going there they have always provided great service for my vehicle and me. More