Annapolis Subaru

Stress Free Shopping This dealership was my first choice based on reviews but my intention was to visit a few more dealerships. However, the friendly service, willingness This dealership was my first choice based on reviews but my intention was to visit a few more dealerships. However, the friendly service, willingness to listen to my needs and expectations and meeting them with a good product gave me the confidence to buy instead of shop around. Very impressed with the friendly finance officer who did not push extra's and promptly worked through the details to finish the sale. The have a new customer! More

Space It is now taking too long at times to get an appointment! Could this be because they need a larger Maintenance Space? The EMPLOYEES are great! It is now taking too long at times to get an appointment! Could this be because they need a larger Maintenance Space? The EMPLOYEES are great! More

Delayed Service Appointment This was the first time my service has ever been delayed for such a long time (2.5 weeks). Since I was going on vacation and had gone 6000 miles, I ca This was the first time my service has ever been delayed for such a long time (2.5 weeks). Since I was going on vacation and had gone 6000 miles, I called on June 7, 2019 for an appointment. After asking could they get me in anytime next week, the earliest appointment I could get was June 25th. I came back from vacation 2.5 weeks later, June 25, 2019, with my odometer showing 8000+ miles and asked what had happened that I could not get service. I was told, "We were very busy at that time." When I bought the car, I was under the impression that service should be performed every 6000 miles. Perhaps I am wrong. Normally, I can get service in less than a week, so this appears to be an anomaly. More

"Like a Good Neighbor..." ... but not State Farm, thank heaven... they actually care that you know what you're looking at and get what you need. No pressures, no upselling, no ... but not State Farm, thank heaven... they actually care that you know what you're looking at and get what you need. No pressures, no upselling, no hassles, all answers... could not ask for more patience, short of dinner and a show better service is not possible anywhere! More

Richard L Trading up from a ‘13 OB to a new ‘19 OB. Needed the added confidence of new safety features. Excellent salesperson in Susan C. Patient. Kind, thor Trading up from a ‘13 OB to a new ‘19 OB. Needed the added confidence of new safety features. Excellent salesperson in Susan C. Patient. Kind, thorough. Way too much to learn in one visit, she urged us to come back any time, but especially in two weeks with written questions. We will! Joe was excellent as well. Explained everything in detail and repeated when necessary. We spent too much time waiting to be approached! More

Vehicle Lease It was a very pleasurable experience. Everyone was very accommodating and knowledgeable. I have purchased and leased many vehicles over my career and It was a very pleasurable experience. Everyone was very accommodating and knowledgeable. I have purchased and leased many vehicles over my career and I must say this was my most pleasurable experience to date. The dealership is definitely FIRST CLASS!!! M. Gahagan ( MarJul Homes Inc. ) More

Super Team and Great Teamwork! Have had nothing but GREATness as their customer since 2016! Service Dept is great....and my recent Lease/Sale experience was terrific! All invo Have had nothing but GREATness as their customer since 2016! Service Dept is great....and my recent Lease/Sale experience was terrific! All involved worked overtime to help with a few "peculiarities" that cropped-up,...always looking to a way to solve the problem (rather than the typical car-dealer shoulder-shrug ("duhh..I dunno what to tell you"). Excellent collaboration between the Sales- Lease- & Finance-Managers reaulted in the Easiest car-buying experience in my 30+ years' experience :-) More

Personal and high-quality service I finally found the car I wanted... I reached out to Annapolis Subaru to set up a meeting and test drive and from that initial contact all the way thr I finally found the car I wanted... I reached out to Annapolis Subaru to set up a meeting and test drive and from that initial contact all the way through to driving the car home, I was highly satisfied with my experience. Everyone I dealt with was exceptional from the front desk to the sales team and finance. My salesperson was Kevin. He was straight forward and professional. He took the necessary time to address my concerns and answer my questions. I felt welcome and appreciated every step of the way and wow... actually enjoyed my car buying experience. I highly recommend Annapolis Subaru, and I am thrilled with my car! More

Good experience at this dealership buying a new car! The sales people and even finance are not pushy about selling you cars or maintenance /warranty packages. Of cou at this dealership buying a new car! The sales people and even finance are not pushy about selling you cars or maintenance /warranty packages. Of course they let you know all the options but they are not pushy. The only downside I would say is that their inventory is not huge, so you might not be able to leave same day with the exact model and trim you want, but what place has that anyways. More

Great Customer Service! Jason was willing to help from the moment I walked in. Any questions or concerns I had were immediately acknowledged. Everyone was super friendly and Jason was willing to help from the moment I walked in. Any questions or concerns I had were immediately acknowledged. Everyone was super friendly and personable which is always nice. I love my new car and am so glad I chose Annapolis Subaru. More