Annapolis Subaru

Pleasant buying experience It was a very pleasant experience from start to finish. Ottie is quite a friendly and knowledgeable sales person. It was definitely a no pressure sale It was a very pleasant experience from start to finish. Ottie is quite a friendly and knowledgeable sales person. It was definitely a no pressure sales experience. Explained all of my options, was very patient, and showed me how to operate all of the new technology features on my Forester. This is the second Forester I have purchased there...Love it! I highly recommend him . More

Somewhat disappointed Purchased a new 17 Outback and while the sales experience with Andre Gayle was excellent, I am somewhat disappointed in the reliability of the car. I Purchased a new 17 Outback and while the sales experience with Andre Gayle was excellent, I am somewhat disappointed in the reliability of the car. It regularly has to be jump started (so far it has occurred three times) after sitting for about five days, which has become inconvenient and has left me with little confidence in the car. Annapolis Subaru Service found that the battery required charging after the first instance when the car was about two years old, but subsequent checks found no problems. In response to my letter to Subaru complaining of the matter, it refused to replace the battery but did offer a generous coupon. I learned on my last service visit that a replacement battery carries a much higher CCA - 550 -than the original equipment - 490 - which leaves me guessing that the original battery is inadequate to power all the electronics and starting systems in the car. I’ve reluctantly come to accept that my Outback is not the car to be left parked at the airport for a week-long trip. I have also had problems with the radio - screen freezing and channel locking - and paid $75 on my last service visit to have it repaired only to notice upon picking up the car that the problem had not been fixed requiring a return to the service area. I got about two weeks of satisfactory use of the radio before it again went bad. I’m somewhat confident that Annapolis Subaru will take care of the problem without additional charge to me, but returning to the dealership for a repair that should have been properly done the first time is not convenient. While much is advertised about the reliability of Subarus, I am disappointed in the car and will likely steer away from the brand next time given the many inconveniences this car has demonstrated. More

Started off bad, they made it good We originally purchased a CPO Subaru, only to have it dead in our driveway after 2 days. Andre and Joe took care of the headache of stopping are loan We originally purchased a CPO Subaru, only to have it dead in our driveway after 2 days. Andre and Joe took care of the headache of stopping are loan through our bank, and putting us into a new 2020 at a great price and interest rate. Since this car is basically a computer on wheels, Beth helped us with figuring out how to set up all the technology packed in these new mobile computers. More

Dealer was easy to work with. Had an appointment to see Marissa but she was busy with other customers. We had another sales associate (Brianna) help us after waiting for 20 minutes. Brianna was very timely Marissa but she was busy with other customers. We had another sales associate (Brianna) help us after waiting for 20 minutes. Brianna was very timely and helpful. After we decide to negotiate there was a lot of waiting for the manager to review prices. Once we got to a final price, the actual financing you took less than an 30 minutes which is faster than I normally see. More

New Crosstrek This is our 3rd car purchased from Annapolis Subaru. We have been happy with most of the professionalism aspects of the people we dealt with. We wou This is our 3rd car purchased from Annapolis Subaru. We have been happy with most of the professionalism aspects of the people we dealt with. We would return to purchase future cars. More

A really good experience .. seamless.. worked with Michele.. she was thorough and positive..great to work with! Bob in the business office was great too.. very friendly and knowledgeable... Michele.. she was thorough and positive..great to work with! Bob in the business office was great too.. very friendly and knowledgeable... More