Annapolis Subaru

Chris was really nice and laid back. I was in the final stages of deciding on a car after lots of research, and Chris followed my lead. We did a nice long drive of the car I was interest I was in the final stages of deciding on a car after lots of research, and Chris followed my lead. We did a nice long drive of the car I was interested in. He also explained some other options, but with no pressure. After test driving at a few other dealerships that day, I emailed Chris saying I wanted the car we tested together. The next morning we settled on a price and a day to pick it up via text. Since it was a used car, I was very afraid they would sell it to someone else before I could get back to the dealership, but they kept their word! It's been a week with my new-to-me car, and I'm very happy. I would definitely work with Chris again. The finance side of things was a little trickier since I'm out of state, and there were some mistakes calculating excise tax, but they figured it out. The financing itself was incredibly easy, with no added fees. I do wish that they would have provided information and terms about the add on options (maintenance package, gold plus warranty, zurich protect) in advance so I could have made a more informed decision. I understand not giving the price of these things in advance since they can be negotiated, but I would have liked to know the terms and what they included beforehand. I am happy with my beautiful, new (to me) car! Chris was very nice and the other people I interacted with were nice too. One salesperson even helped me set up Android Auto after my purchase bc I was struggling with my phone settings. More

Easy to deal with. Very informative and no pressure. A pleasant experience overall. The whole process was comfortable. Very informative and no pressure. A pleasant experience overall. The whole process was comfortable. More

Chris was outstanding! He really helped us focus in on features that were important to us and the vehicles that provided those features. No hard sells. No pressure. Was He really helped us focus in on features that were important to us and the vehicles that provided those features. No hard sells. No pressure. Was patient and answered all our questions. We would buy another car from him no question! More

Was very personable. She was able to explain in simple terms and makes it easy for women to understand product. Woman to Woman. She was able to explain in simple terms and makes it easy for women to understand product. Woman to Woman. More

We are repeat customers for more than one reason: Customer service, reliability, honesty, safety, and product satisfaction. From the first step, until the last, everything was made easy for us. Customer service, reliability, honesty, safety, and product satisfaction. From the first step, until the last, everything was made easy for us. More

Efficient and helpful, made everything easy from availability to pricing to delivery. Our second car from here and likely not our last. availability to pricing to delivery. Our second car from here and likely not our last. More

Susan was very knowledgeable and helpful. Anything I needed help with, she was available to help. Anything I needed help with, she was available to help. More

Very knowledgeable and willing to help and answer questions. Knew all about the vehicles we were looking at questions. Knew all about the vehicles we were looking at More

Service was easy to schedule and prompt once arriving. The waiting area was clean and comfortable. Everyone was polite, friendly and helpful, The waiting area was clean and comfortable. Everyone was polite, friendly and helpful, More

Excellent customer service, also appreciated fitting me in at the last minute to look at my car, thorough explanations leaving me feeling confident in my car’s safety. in at the last minute to look at my car, thorough explanations leaving me feeling confident in my car’s safety. More