Andy Mohr Toyota

my wife and i bought a used vehicle from this dealership and in less than 1 week had a problem that prevented it from starting. we had it towed into the service department on a thursday around noon. they di and in less than 1 week had a problem that prevented it from starting. we had it towed into the service department on a thursday around noon. they diagnosed the problem as an emergency fuel cut off switch, and gave us an estimate that seemed fair, so we said fix it expecting that we would have it back the next day. after several unanswered and unreturned calls to our service advisor, lisa, we finally were able to get an answer around 2pm friday telling us there wasnt a single ford dealership in town that had the part in stock and they would be unable to to have our explorer fixed and returned until monday. i found this to be more than a bit hard to believe so i called bill estes to check on the availability of the part and was told while they didnt have one on hand they could if it have delivered to their location in less than an hour. i then thought i would try oreilley auto parts and they had one in stock and available immediately. after several more unanswered and unreturned calls to lisa, i decided it was time to speak to the to the service manager, tommy proffer. when i informed him i found the needed part in not 1 but 2 different locations in less than 5 minutes and asked him why his service dept. was unable to do the same he had no answer. he did however tell me he could have the part delivered and my truck fixed and returned to me before noon on saturday. while i didnt exactly think that was completely satisfactory, it was better than waiting til monday. when we went to pick up our vehicle saturday, we were told there was no charge for our inconvenience. that eased the sting of our bad experience all the way up until we got in the truck to leave and you guessed, IT WOULDNT START! they were kind enough to pay for a rental car for us for the weekend, but that too barely softened the blow of the call we received late monday afternoon telling us the problem was actually the fuel pump and would cost 700 dollars to fix. when i questioned why they wernt able to diagnose the problem correctly the first time, i was told they never actually looked at the truck. they simply looked at a troubleshooting guide and assumed that the switch was the problem. and then mr.proffer had the nerve to tell me that since we werent charged for the initial repair (that didnt even need to be done by the way) we would have to pay full price for the fuel pump repair. since i dont have stupid stamped on my forehead, i decided to have my truck towed from their lot and repaired elsewhere. i mean, they didnt even bother to look at the truck for the so called initial problem what makes me think they looked at it to diagnose the fuel pump. im very anxious to have my mechanic look at it and tell me what the problem is. i already know if it is the fuel pump it will cost me half as much to repair at his shop. More

BOUGHT AN XD SCION FROM MR RUSS SEALS AND COULD NOT BE HAPPIER. VERY EASY, SMOOTH, UNSTRESSFUL PURCHASE FROM A GREAT GUY. PUT DOWN YOUR FEAR OF HIGH PRESSURE SALESMEN--THE SCION BASIC PRICE PLUS EASYGOING HAPPIER. VERY EASY, SMOOTH, UNSTRESSFUL PURCHASE FROM A GREAT GUY. PUT DOWN YOUR FEAR OF HIGH PRESSURE SALESMEN--THE SCION BASIC PRICE PLUS EASYGOING MR SEALS IS A PERFECT PAIRING. PLUS, THE FREIENDLY SERVICE DEPARTMENT IS A+++. More

Aaron gave me the best customer service. I went in to have my rear window wiper replaced. I had already bought one myself and he tried to put it on for me but the wiper was the wrong one, so he found a s have my rear window wiper replaced. I had already bought one myself and he tried to put it on for me but the wiper was the wrong one, so he found a service person and took care of the situation. I was there 5 minutes. Kindness with a smile... More

My wife and I have been loyal customers of Andy Mohr Toyota since they opened their doors in 2005. We purchase the first two new Toyota cars sold at this dealership. We are always treated like valued Toyota since they opened their doors in 2005. We purchase the first two new Toyota cars sold at this dealership. We are always treated like valued customers. Andy Mohr Service dept. always goes above and beyond, and consistantly receive more than we expect. Thank you Andy Mohr Toyota for awesome service time and time again. Jay & Darla Tatman More

Russ did a great job helping us to size down from Toyota Prius to a Scion-XD. We got a great deal on our trade-in and I love the Scion. He was knowledgeable and friendly, and the whole experience was plea Prius to a Scion-XD. We got a great deal on our trade-in and I love the Scion. He was knowledgeable and friendly, and the whole experience was pleasant. We have always received great service at Andy Mohr. More

I have purchased two cars from Andy Mohr. Both Toyotas. The deals I received were great, the service was excellent, and I continue to be extremely pleased with both cars. Andy himself, in my opinion, alon The deals I received were great, the service was excellent, and I continue to be extremely pleased with both cars. Andy himself, in my opinion, along with their chief operating officer, set the highest performance expectations they can, and I have never been disappointed. I will continue to return many times for my cars. More

When I moved to Avon from San Diego back in 2008, I was in a car accident on the way and had to get a new car. I visited Andy Mohr Toyota and was assisted by Russ Seals. He helped get us into a car that in a car accident on the way and had to get a new car. I visited Andy Mohr Toyota and was assisted by Russ Seals. He helped get us into a car that was within our budget and met our needs. Now my wife is pregnant with our third child and we needed more space. We went into look at a minivan and went to see Russ again. We was able to take the information that we had for what we could afford and what we had to put as a down payment and got us into a van that is perfect for our needs and well within our budget. Russ is a great salesman and truly cares about his customers. I will continue to go see him for any future purchases that I make. Rob More

The sales person is very professional. He provided me all the necessary information and show me all the option. He also helps me with the budget. He is outstanding sales person. The vehicle is very good too. the necessary information and show me all the option. He also helps me with the budget. He is outstanding sales person. The vehicle is very good too. I give me all the options for the colors. The dealership can locate the vehicle what I want. More

The sales person is great. He give me all the information I need. He provided me all the info and he convince me to purchase the vehicle. Also, he is very flexible and give me a lot help. I would highly reco I need. He provided me all the info and he convince me to purchase the vehicle. Also, he is very flexible and give me a lot help. I would highly recommended your dealership to my friend and family. More