Andy Mohr Toyota

Everyone was great until I found unauthorized charges when questioning the total charges. You get no papers, they are given to you on a computer drive and mine was blank. I was charged for a Ziebart pack when questioning the total charges. You get no papers, they are given to you on a computer drive and mine was blank. I was charged for a Ziebart package which the car sticker said was included and which was also verified by my salesman, Thomas Porter. There was also a sticker on the window saying the car had already been treated which it actually hadn't been. There's a certain window in which you have to take the car to Ziebart and had I not been asking questions, I would have missed the window and lost my money. The dealership will say nothing but "you signed the contract" which actually is electronically added to all papers by the finance dept. I had someone with me that day that also says I didn't authorize this plan and Ziebart says it's typically included in the price of the car. Upon filing a complaint with the Toyota Corporate Office, I was later sent an email that I had to resolve it with the dealership and their less than friendly "manager" Stephanie wouldn't even allow me to talk without cutting me off. BEWARE of their less than honest practices and don't trust finance. More

Terrible service department and customer service. Lots of excuses and stories. Little communication. Don't return calls. After 8 weeks the car was repaired. Lots of excuses and stories. Little communication. Don't return calls. After 8 weeks the car was repaired. More

Unprofessional management and poor service. Went for a service job scheduled my appointment a week in advance and called the day before to make sure everything was OK before going in. I dropped Went for a service job scheduled my appointment a week in advance and called the day before to make sure everything was OK before going in. I dropped my car off speaking with service helper named Nerri. Explained to me it was no problem and would take only 2 hours. He mentioned to me that they were apparently 6 cars behind. I said no worries just call me when its ready. I waited 2 hours and got the call to be told they made a mistake. The part ordered for service was never ordered somehow even tho before the appointment it was checked in inventory and green lighted. I demanded to speak to a manger, and was put on hold to be hung up on and then texted that they'll call me shortly. As im on my way to retrieve my vehicle the manger tells me " so we have this story " , but this is no story and this is not a manger who is doing thier job. As they crash out on me on the phone and ask me " what do you want me to do here." This shop is a joke , this was my second experience of using them in 6 months time. The first time was an oil change on my 2004 highlander. There was a 2025 grand highlander had the same thing done parked next to mine. As the owner drove out I watched 6 or more quarts of oil spill out the forgotten drain plug and watched them drive out and down the street. Should have never came back but sadly I did. Stay away from this stealership and thier Unprofessional service station unless you want to pay thousands in repairs or have your vehicle held against you. More

I visited the dealer a few days before Halloween. I liked a car, and a sales representative named Jeff Velasquez offered a 2025 RAV 4 Limited for $38,000. I was still undecided about the deal. I fina I liked a car, and a sales representative named Jeff Velasquez offered a 2025 RAV 4 Limited for $38,000. I was still undecided about the deal. I finally had a day off yesterday, Veterans Day. I called and got confirmation that the price was still the same. I went in to test the car and wanted to trade in my car as part of the purchase. They offered a very low price for my trade-in until I showed them the report from CarMax. They raised the offer a bit and explained the tax implications before and after the trade. I was aware of how it worked. Then they raised the price further. What a rip-off. You don't want to waste your time with this sales representative or his manager, who tried to convince me to come in for a test drive and made me wait. It was a complete waste of time. Their customer service is very poor, and they blatantly BIG LIED to customers like me. More

The service was Really good fir me was a 5 stars service very good job guys very good job guys More

At first I thought this was a great place to go but then… nothing but issues. I thought a used KIA from the Andy Mohr Toyota location - it had outstanding service recalls on it. The AC was not functionin nothing but issues. I thought a used KIA from the Andy Mohr Toyota location - it had outstanding service recalls on it. The AC was not functioning properly - They refused to fix it and honor the listed price on the vehicle. They “met me in the middle” and took about $700 off the price but would not inspect or diagnose the issue without me paying THOUSANDS more than the listed price. In desperate need of a vehicle, I agreed to that. I took my vehicle to a local KIA dealership where they fixed both recalls and gave me a full inspection of the car - Not only did the AC need over $1000 worth of work, the cabin air filter was filthy, the oil filter was barely attached and leaking, the drive belt needs replaced… I am just absolutely disgusted with the outcome of this vehicle. The salesman acted bored the entire time bc I wasn’t buying a brand new Toyota - He didn’t know anything about the vehicle. And the service department clearly isn’t willing to help. I love my KIA and bc of this will NEVER shop at an Andy Mohr location, nor will I ever buy a Toyota. More

This is great place to go. They are very nice and they do right. My advisor waa great and the lady who assist me. They are very nice and they do right. My advisor waa great and the lady who assist me. More

I went in for an oil change and free tire rotation. I told them I didn’t want their inspection because it takes and hour plus and they come back and tell you that you have $3000+ of bogus repairs that I told them I didn’t want their inspection because it takes and hour plus and they come back and tell you that you have $3000+ of bogus repairs that are needed. More