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Andy Mohr Toyota
Avon, IN
594 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 594 reviews
April 04, 2012
They mail out trade-in offers with specified trade-in value, but won't honor it. Quoted a price that was higher than on the Internet, didn't provide a second key. Price was also higher than other dealers value, but won't honor it. Quoted a price that was higher than on the Internet, didn't provide a second key. Price was also higher than other dealers with the same model with fewer miles. Financing not explained adequately, had to call bank to see why total was higher than we thought. Update since this review was posted: We met with Erik Wilson, general manager of Andy Mohr Toyota, at his invitation. The dealership will provide us with a second key and will pay for two new tires when we're ready to replace them. We are pleased with Erik's offer and satisfied that our complaints have been resolved. Our meeting was pleasant and businesslike, and we commend Erik for his resolution of this issue. More
by ComputerWheels
Employees Worked With
Erik Wilson, Rick Sullivan
March 19, 2012
Shawn was very friendly, helpfull, and easy to deal with. There was no pressure from him, he simply talked to me about the truck, then handed me the keys and told me to spend some time with it. Once I was There was no pressure from him, he simply talked to me about the truck, then handed me the keys and told me to spend some time with it. Once I was sold on the truck, the negotiation was pretty easy. More
by phayden
Employees Worked With
Shawn Eberwein
March 06, 2012
I bought my Toyota Camry at this dealership and called this morning to schedule its required maintenance. The front desk transferred me to the service department, where, according to my phone display, th this morning to schedule its required maintenance. The front desk transferred me to the service department, where, according to my phone display, the telephone rang for two minutes but no one answered nor did it go to voicemail or back to the front desk. I called back and asked when someone might be in the service department so I could call back. I was told "they were back there" and she would take my name and number and have someone call back. That was three hours ago. No one has called. Andy Mohr Toyota obviously has too much business and cannot even give customers the courtesy of a return call. I shall find another Toyota dealership who perhaps still wants customers. Therefore, I can only rate this service department on customer service and overall experience -- both unacceptable. More
by Camryowner07
Employees Worked With
Frontdesk receptionist
March 06, 2012
As a once disgruntled customer I can honestly say that Andy Mohr Toyota in Avon took care of my issues, and handled my situation with great care and professionalism. I had a bad initial experience with t Andy Mohr Toyota in Avon took care of my issues, and handled my situation with great care and professionalism. I had a bad initial experience with the dealership, but after making my issue known to the right people they went above and beyond the call of duty to earn back my business. I specifically want to mention Brad Lawler and all of his tremendous help rectifying my situation. He definitely took care of me, and because of his efforts the dealership was able to retain me as a current and future customer. Thanks again Brad! I look forward to working with you in the future! More
by IbrahimTawfeek
Employees Worked With
Brad Lawler
February 21, 2012
Friendly, courteous, staff. Conscience of my time. Not overly aggressive, which is very important to me. Salesperson made me feel important. will recommend dealership to family and friends. overly aggressive, which is very important to me. Salesperson made me feel important. will recommend dealership to family and friends. More
by jcurry04
Employees Worked With
Shawn Eberwein, Joseph Pollard, Rick in finace
February 06, 2012
Dennis Kitchens went above and beyond to make sure we were comfortable with the new sale. I would recommend to anyone looking to purchase a car to go through him as he is professional, knowledgeable (and were comfortable with the new sale. I would recommend to anyone looking to purchase a car to go through him as he is professional, knowledgeable (and when he isn't knows who is), and very kind. He was consistent, honest, and did everything without pushing us. Thank you Dennis! More
by fisklemons
Employees Worked With
Dennis Kitchens
February 01, 2012
To sum it up in one word UNBELIEVEABLE! In close to 50 years of driving, I've never encountered a dealership that was so concerned with how they treat their customers. They were genuinely concerned with years of driving, I've never encountered a dealership that was so concerned with how they treat their customers. They were genuinely concerned with my satisfaction and did everything they could to make my experience the best ever. Not much dickering in price, because the brought to the table a fair and reasonable offer the first time. They listened to my concerns and insured that all issues were resolved. They followed up and took my phone calls even if they were not working at the time I phoned. They know how to treat their customers! More
by jonkowski
Employees Worked With
Geno Kyle, Dennis Kitchens
January 22, 2012
I would recommend anyone who is looking for a car without the tense pressure of pushy salemen, and fear of being put in a lemon, to head to Andy Mohr Toyota in Avon. It was a relaxed atmosphere. Greg Vance the tense pressure of pushy salemen, and fear of being put in a lemon, to head to Andy Mohr Toyota in Avon. It was a relaxed atmosphere. Greg Vance understood what we needed and did everything in his power to get us into a car we never dreamed we could own, with payments we could manage. Of course, Greg's effort was assisted by the sales manager, Geno Kyle. Thanks for showing us that you were as concerned with our needs as much as running your business. You guys are the best. Devoted Customers, Josh and Sarah Hall More
by 82irishfan
Employees Worked With
Greg Vance, Geno Kyle, and Kevin Moore
November 07, 2011
Buying a car as a woman can be very scary. Just another number, but NOT with Russ, he was kind and didn't push me into anything. He didn't rush me to make a decision. Because of that, I purchased a new Hig number, but NOT with Russ, he was kind and didn't push me into anything. He didn't rush me to make a decision. Because of that, I purchased a new Highlander and I am a loyal customer. I will not deal with anyone else. Thank you Russ! More
by Jasper1
Employees Worked With
Russ Seals, Russ Seals
September 26, 2011
I couldn't believe the no nonsense approach Jerald had about putting me into an affordable vehicle that far surpassed my expectations. The following are reasons that I gave Jerald the highest score possi about putting me into an affordable vehicle that far surpassed my expectations. The following are reasons that I gave Jerald the highest score possible: 1. Jerald encouraged me to look at vehicles and helped me to pick out more than one car that fit my budget. 2. Jerald was persistent in getting me to get all the necessary paperwork together to make buying a vehicle possible even though my credit wasn't perfect. 3. When Jerald knew I was without transportation, he was kind enough to pick me up on the day that I was ready to test drive the car I wanted. 4. Jerald had a great sense of humor and made the whole experience of buying a vehicle fun. 5. Jerald made sure I understood everything I needed to know about my new car and made sure the payments were within my budget. 6. When my friends and family complement me on how nice my car is I tell them to "Go to Jerald, he'll hook you up!" Thanks Jerald! Gale Jontz More
by GALEJONTZ
Employees Worked With
Jerald A. Schreiber
