Andy Mohr Toyota | Page 46

Great Customer Service My salesman, Westley Watson was very knowledgeable of all the vehicles we were looking to purchase. He took the time to answer all our questions.No p My salesman, Westley Watson was very knowledgeable of all the vehicles we were looking to purchase. He took the time to answer all our questions.No pressure at all. I'm glad we had Mr. Westley as our salesperson. Enjoying our new car. Thanks again for the awesome customer service! More

Excellent service from Wesley Watson We were very happy with the service and excellent customer service we received. Wesley Watson and Rodney were a great help in our car buying experienc We were very happy with the service and excellent customer service we received. Wesley Watson and Rodney were a great help in our car buying experience. More

Customer service is top notch!! Found exactly what we wanted, and we're very happy with the experience. Will go back to Andy Mohr Toyota for all of our service needs and any future p Found exactly what we wanted, and we're very happy with the experience. Will go back to Andy Mohr Toyota for all of our service needs and any future purchases. More

Great experience Had a great experience dealing with Wesley Watson. Smooth process once it got going. Also worked with Mike Reed and Jorge Rios. Will recommend to othe Had a great experience dealing with Wesley Watson. Smooth process once it got going. Also worked with Mike Reed and Jorge Rios. Will recommend to others. More

Excellent customer service We are very thankful that in our search for the right work vehicle, that we met Wesley Watson. A real class act! Congratulations to Andy Mohr for empl We are very thankful that in our search for the right work vehicle, that we met Wesley Watson. A real class act! Congratulations to Andy Mohr for employing sales persons that can be enjoyable and courteous! More

Aweesome Wesley Watson I had the pleasure of working with Wesley Watson. I found Wesley to be very honest, and feel he worked with me to get the very best deal. Worked out I had the pleasure of working with Wesley Watson. I found Wesley to be very honest, and feel he worked with me to get the very best deal. Worked out. I have an awesome 2008 Tundra! Fantastic to work with Wesley!! More

we will be back for our next purchase We worked with Wesley Watson because we had read reviews which highly recommended him, and now I have to recommend him too! He was very friendly, laid We worked with Wesley Watson because we had read reviews which highly recommended him, and now I have to recommend him too! He was very friendly, laid back, and helpful. It made my husband and I feel little pressure throughout the buying process. We also worked with Jorge in financing who walked us through all of the paperwork, and he never made us feel silly for asking questions. Overall, we got what we feel is a fair deal for a good car, and I am pretty pleased with the customer service we were given. We will very likely be back for our next new car. More

Received great customer service from Wesley I received one of the best customer relations from Wesley, he was so competent in doing business. I love his customer service i will always recommend I received one of the best customer relations from Wesley, he was so competent in doing business. I love his customer service i will always recommend him to friends and family anytime any day. More

Good customer service Wesley was very helpful in answering our questions and finding the right vehicle for our growing family. He made sure that we left satisfied with our Wesley was very helpful in answering our questions and finding the right vehicle for our growing family. He made sure that we left satisfied with our purchase and had great customer service! More

Two very different experiences at this dealership My wife and I recently purchased a car at Andy Mohr Toyota in Avon. I wish we could say it all went great, but we had two very different experiences a My wife and I recently purchased a car at Andy Mohr Toyota in Avon. I wish we could say it all went great, but we had two very different experiences at this dealership. The positive, our salesman, Wesley Watson. He was enthusiastic, willing to listen and most certainly, helped us find a car. If you visit this dealership in Avon, ask for Wesley! The negative, the finance office. When we began negotiating the price, which took place outside of the finance office, we eventually agreed on a price that my wife and I were willing to pay. In our minds, that was the price we were going to pay, plus sales tax, which we had already taken into account. As we began signing all of the paperwork, inside the finance office, we were handed the final purchase agreement that showed the price, sales tax and two HIDDEN fees. These two fees were NEVER discussed whatsoever, until we asked about them after reviewing the final purchase agreement. These fees accounted for $500.00 on top of the final price and sales tax. A $299.99 fee for an unexplained “Theft Deterrent” and the other $199.99 didn’t have a description next to it, which isn’t good. After my wife questioned the finance guy, it became apparent that he didn’t know how to explain these two HIDDEN fees. So he called the sales manager, who finally told us that the $199.99 is a document fee and the $299.99 was a fee they have to charge everyone, but was still never fully explained to us. The worst part of this was the sales manager, who was trying to equate the two HIDDEN fees to paying sales tax. This shady tactic was very disrespectful because the $500.00 in fees were on top of the final price and sales tax. After we threaten to leave multiple times and continued to fight these SHADY fees, the sales manager came back to us and said the dealership could only "eat the cost” of the so called "Theft Deterrent" fee. After he took off that fee, we ended up purchasing the car. Moral of the story, the dealership needs to discuss these fees during the negotiation process and have a better explanation of what they are for. To throw in two fees at the end, is nothing short of shady. As a customer, be ready to ask questions and don’t let them take advantage of you because it sure seemed like they were trying to take advantage of us. My wife and I still highly recommend Wesley Watson at this dealership because of how helpful and understanding he was. The only reason why I am giving Andy Mohr Toyota 4 starts is because of Wesley. As always, when you’re in the finance office, be ready to stand your ground. More