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Andy Mohr Toyota
Avon, IN
603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 603 reviews
December 25, 2024
Before this last appointment I was very satisfied. This last time I feel I was cheated. This was a 5000 mile visit that cost me over $1100. I signed off on $700but the final bill was over$1,000. T This last time I feel I was cheated. This was a 5000 mile visit that cost me over $1100. I signed off on $700but the final bill was over$1,000. That was never sufficiently explained. I am very disappointed in AndyMohr Toyota. More
by Admiralcarole1
Employees Worked With
Middle eastern man
November 19, 2024
This place knows how to screw someone over. I purchased a 2020 Ford Explorer ST from them. Everything seemed good other than a check engine light which they agreed to fix. Doesn’t seem bad righ I purchased a 2020 Ford Explorer ST from them. Everything seemed good other than a check engine light which they agreed to fix. Doesn’t seem bad right? After joined forms and Facebook pages about the Explorer I found out that it’s been tuned. The “fixed” the check engine which was a purge valve. Well it’s back, I inform them of it and that I want the PCM(computer) returned back to stock. They said the intake and the tune are messing it up and they will not fix it. Nor will they return it back to stock. Because it could “fry” the PCM. Which is false. They just don’t know how to do it. After talking with Ryan on the phone he told me it’s my fault because I knew the car was heavily modified, which was never once mentioned to me, it sounded like it had an exhaust but I have never heard one running before so I couldn’t tell the difference between aftermarket or stock. Then said I refused a warranty, a warranty was never offered because a warranty company wouldn’t cover a modified vehicle. Straight scummy business and the lack of ownership of the situation is crazy. Instead of just fixing their own screw up, they want to play games and point the finger. You sold the car that shouldn’t have been sold the way it was. I will be contacting the BBB and the Toyota regional manager to help with this issue. Not only does it tarnish the dealership but Toyota itself for the disregard in pride for their used auto satisfaction. Now I’m sitting here with a car that more issues will arise from the failing EVAP system which will cause even more issues down the road. Andy Mohr how can you have pride when all you sell is disrespect. More
by Mrshannonlewis
Employees Worked With
Used Sales Manager Ryan
November 13, 2024
Hi, we have nothing but great experience with this company since the first day we walked into the store. This is our third vehicle we've bought from them in the last 10 years and each time we have ha company since the first day we walked into the store. This is our third vehicle we've bought from them in the last 10 years and each time we have had both kindness and respect , topped off with great service!! Thank you so much ! That alone will keep me going back to Andy' Mohr More
by Snoddy
Employees Worked With
Bo , Douglas
July 31, 2024
I thought I was going to have a nice and easy cash internet sale. I agreed to pay the advertised price and drive 3 hours to pick it up. They supposedly had computer problems and could not give me an o internet sale. I agreed to pay the advertised price and drive 3 hours to pick it up. They supposedly had computer problems and could not give me an out the door price. After wasting my time for two days a salesman I had never spoken to (Scott Rubin) sends me a crazy inflated price with over 3K in extra anti theft and paint/rust protection. For two days I had be telling the internet sales person my top price with tax & title and they never said a peep until they turned it over to a salesman who did absolutely nothing except ruin the deal. After I declined being robbed the manager Stephanie Gibson reached out and tried to justify the price increase by saying "I know the dealers in your area are selling for sticker so even with the add-ons it was still a good deal" WRONG, it was a horrible deal and they lost what I'm sure would have been a fair profit by being greedy. Toyota needs to put the screws to these shady dealerships like Andy Mohr because dealers acting like a cartel is hurting the brand big time. More
by Chris C
Employees Worked With
Stephanie Gibson, Scott Rubin
May 21, 2024
Didn’t truly get to negotiate price with my trade in and was truly low balled, then all the paperwork for the car I was interested in was thrown in front of me super quick in hopes I would just sign away wi was truly low balled, then all the paperwork for the car I was interested in was thrown in front of me super quick in hopes I would just sign away with no questions, then I sat and wait for 3 hours for paperwork to process then was told oh yeah you can’t take the car home today bc it’s not ready. Then once Monday came around to pick up the vehicle I noticed a huge scratch on back passenger side of the vehicle and was told oh yeah that was already there. There is no way in xxxx I would’ve missed that. As many times as I’ve walked around the vehicle when I was looking at purchasing it. Then after then money I spent on the vehicle I was told oh yeah well we can fix it for you, but it’ll be additional cost to you. Very disappointed as I was recommended to come to this facility by a higher up individual which I will not name unless asked. For the money I spent and then told I have to pay extra for something I’m pretty sure was damaged by the service department for them to fix just blows my mind. Left a horrible tastes in my mouth and will not recommend anyone to go there for anything. More
by Tommie520
Employees Worked With
N/A
April 19, 2024
Communication was an issue with text this time. I could not see the virtual progress of the maintenance on my car. Also after 90 minutes of waiting the agent came to ask about my agreed recommendat I could not see the virtual progress of the maintenance on my car. Also after 90 minutes of waiting the agent came to ask about my agreed recommendations I had already communicated via HIS text so it increased my wait time at the dealer. More
by decayjr
Employees Worked With
David Louderback
