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Andrews Cadillac Brentwood - Service Center
Brentwood, TN
181 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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181 Reviews of Andrews Cadillac Brentwood - Service Center
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July 21, 2023
Friendly service. Main concern is whether or not they can be trusted when work is recommended. We were told certain Preventive maintenance was needed, when in fact we Main concern is whether or not they can be trusted when work is recommended. We were told certain Preventive maintenance was needed, when in fact we had said maintenance done, at this service center, just 6 months ago. Which means 1 of 3 possibilities: 1. They knew and lied, hoping we wouldn’t notice, 2. They didn’t know, but recommend replacing certain things without actually inspecting the existing ones, and/or 3. They make recommendations without looking even at their own maintenance records on your vehicle. If we weren’t intimately aware of our vehicle and records, we would’ve signed off on the suggestion, at a cost of a couple hundred dollars to their service department. I may need to take my servicing elsewhere. More
by DAVIDDANTZLER
Verified CustomerEmployees Worked With
July 20, 2023
I came in for routine service. Jeff is great to work with. I received a text and call when my vehicle was ready. My salesman, David, saw me outside and came out to make sure everyt Jeff is great to work with. I received a text and call when my vehicle was ready. My salesman, David, saw me outside and came out to make sure everything is good. I appreciate the service and care from both David and Jeff. More
by ruthhartman
Employees Worked With
Jeff Cost, David Fitzgerald
July 20, 2023
Jeff Cost is a professional and caring service advisor. Everybody at Andrews is friendly and nice. All my many experiences at this dealership have been very good. Everybody at Andrews is friendly and nice. All my many experiences at this dealership have been very good. More
by CARLANDPATMYERS
Employees Worked With
July 20, 2023
For 25+ years always excellent service. The car is always washed the interior is kept very clean no dirty steering wheel. The service advisors are great. The car is always washed the interior is kept very clean no dirty steering wheel. The service advisors are great. More
by RRGOOCH
Employees Worked With
July 19, 2023
First Class Service! It was very smooth and the team communicated with me through the entire process. It was very smooth and the team communicated with me through the entire process. More
by BWHITFIELD
July 19, 2023
Didn't contact the customer. car setting on the lot for long periods of time wasn't sure about the work needed on my vehicle or someone else or was it the mistake that was made on car setting on the lot for long periods of time wasn't sure about the work needed on my vehicle or someone else or was it the mistake that was made on there end More
by HCPUCKETT1
Employees Worked With
Rocky
July 19, 2023
Bridget was top notch and class act. She was able to help me immediately and has always taken care of my daughters car while she is in college. Very courteous and professional and I driv She was able to help me immediately and has always taken care of my daughters car while she is in college. Very courteous and professional and I drive to their dealership over Clarksville one any day.Excellent customer service. More
by DAVID.BRYANT2
Employees Worked With
Bridget Miller
