Bridget Miller

I highly recommend avoiding the service department at Andrews Cadillac in Brentwood. Our experience from the very beginning was met with rudeness, and their pricing structure feels predatory, likely taki Andrews Cadillac in Brentwood. Our experience from the very beginning was met with rudeness, and their pricing structure feels predatory, likely taking advantage of being located in an affluent neighborhood where they assume people won't question the bill.We brought our older Cadillac in for four relatively minor, separate issues. Not only did they charge us four individual diagnostic fees, but they also refused to roll the diagnostic costs into the actual repair work once we agreed to move forward—meaning we were forced to pay for the diagnostics entirely on top of the labor. Worse yet, they charged us a diagnostic fee for a service they couldn't even perform simply because they didn't have the part for an older vehicle.When we researched the national average and checked with neighboring Cadillac dealerships and independent luxury mechanics, Andrews Cadillac was roughly triple the price. The parts for our repairs totaled less than $300, yet they charged an astronomical $1,500 in labor.To top it off, the communication and customer service were horrible. We had to follow up with them multiple times just to see when the work would be done. When we finally called them, it turned out the car was already ready and we could have picked it up much earlier—they just never bothered to reach out. Luckily, we called right before the holiday weekend. If we hadn't taken the initiative to call, our car would have been stuck there over Labor Day, which would have severely inconvenienced us for work and personal transit.When we asked if they offered a first responder, police, or firefighter discount, the staff was incredibly dismissive and rude about it. They are overcharging on purpose and completely lack basic customer care. Save your time and money—take your vehicle to another dealership or a reputable independent shop instead. More

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I told Andrea what I was looking, she found what I wanted and more. I couldn't be happier with her and the Andrews team that made it possible. I would recommend Andrew Cadillac to anyone a meet. Thank aga and more. I couldn't be happier with her and the Andrews team that made it possible. I would recommend Andrew Cadillac to anyone a meet. Thank again Andrea :) More

by JAROD8265 Verified Customer Verified Customer

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Friendly, customer oriented service. Efficient coordination of service. Straight forward information. Excellent communication skills. Polite. Efficient coordination of service. Straight forward information. Excellent communication skills. Polite. More

by karldierking Verified Customer Verified Customer

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My husband Larry and I had one of the best car buying experiences ever. David F. Was most awesome and kind. The entire staff was kind and very professional. The owner, Curry was kind enough to come, s experiences ever. David F. Was most awesome and kind. The entire staff was kind and very professional. The owner, Curry was kind enough to come, shake our hand and say thank you. What a wonderful experience. Thank you Andrew's Cadillac! More

by karitaLwansleyreed Verified Customer Verified Customer

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Andrea and Andrew’s Cadillac were great! I was on a time restraint ad Andrea helped me make the buying process fast! I will be back for my next vehicle when the time comes I was on a time restraint ad Andrea helped me make the buying process fast! I will be back for my next vehicle when the time comes More

by dentmasters.ryan Verified Customer Verified Customer

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Andrews Cadillac in Brentwood, TN has been great to deal with the past 19 years. Always nice and helpful. with the past 19 years. Always nice and helpful. More

by cdaven4411 Verified Customer Verified Customer

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David is a first class associate and is so knowledgeable about his inventory and how it compares to the competition. about his inventory and how it compares to the competition. More

by spruillkc Verified Customer Verified Customer

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Oh my heavens. ..what a wonderful day I had at Andrews Cadillac!!! I walked in asking about a 2016 SRX I had seen just listed the night before on their website!! An ..what a wonderful day I had at Andrews Cadillac!!! I walked in asking about a 2016 SRX I had seen just listed the night before on their website!! An extremely friendly... professional..and smiling man approached...he said "come with me"...he grabbed a key fob and proceeded to the back lot outside..".by the way.. I'm Dave... you are going to love this car!" We immediately jumped in and took a little trip around Maryland Farms...as I was test driving this SRX... I knew this car was mine!!! My name was written all over it and I fell in love!! Dave Lucia and the paperwork man truly made this experience so easy for me!! This car had just been traded in the day before I walked in... I even saw the lady that previously owned my new car as she was coming to pick up her new car!! What an exciting day at Andrews for me!!! This car was truly such a great deal and priced to sell... thanks so much for Dave Lucia and the entire Andrews team for making it all so easy for me!!! Y'all are the best!!!...D. Sellers More

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Convenient location. Easy to get in and out. Offers good service and friendly. Always welcoming. Easy to get in and out. Offers good service and friendly. Always welcoming. More

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Andrea is very knowledgeable and very professional and represents Andrew’s Cadillac very well. Thanks Andrea! represents Andrew’s Cadillac very well. Thanks Andrea! More

by RUSTYFORTY Verified Customer Verified Customer

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