Andrews Cadillac Brentwood

Since I first purchase my vehicle 4 years ago, the Andrews staff has always been supportive and helpful with every issue that has arisen. Even as I brought in my vehicle the last time - and found me n Andrews staff has always been supportive and helpful with every issue that has arisen. Even as I brought in my vehicle the last time - and found me new car while waiting, the environment is laid back, zero pressure and reassuring. I HIGHLY a recommend this Dealership. More

Easy set up for the appt. Work was completed same day, and the car is driving better than new! Service advisor was very nice. Work was completed same day, and the car is driving better than new! Service advisor was very nice. More

Recent first oil change and tire rotation. Took a lot less time than I expected and very pleased with complete purchase and service. Took a lot less time than I expected and very pleased with complete purchase and service. More

The service was great as usual. Car was ready when promised. employees were courteous and professional . Car was ready when promised. employees were courteous and professional . More

We feel that the provided did not meet expectations for the bill. Over $3,600.00. The brakes still squeeked after pickup, the A/C still blows weaker in the front than before. It is noticeably warmer than i the bill. Over $3,600.00. The brakes still squeeked after pickup, the A/C still blows weaker in the front than before. It is noticeably warmer than in years previous. Note in repair said "working as designed" We don't feel this is correct. Engine mount repaired, yes but feel this was a very expensive bill for what was done. Automatic Wash provided with no permission from us. Brushes and automatic washes are hard on vehicles. Side and top of plastic trim noticeably affected after the wash but we were told it was from the sun. These spots were not from the sun. We did not request nor were told that our vehicle would be taken through an automatic wash. We hand wash this 2024 escalade to avoid the wear and tear from an automatic wash. Passenger side door arm rest had noticeable flakes/almost looked like ashes but can't confirm at this time. Noticeably dirtier than it was before dropping it off. When we arrived to pickup, we saw the associate drive too fast in the parking lot and enter the bay with stopping hard. Just seemed no care for our vehicle More

I was told it would be 1. 5-2 hours for the service while I waited. It took over three hours. 5-2 hours for the service while I waited. It took over three hours. More

I was able to schedule an oil change for the next day. The oil change and general inspection was done quickly. I appreciate they always wash my vehicle when serviced. Jeff Cost always has been nice to wor The oil change and general inspection was done quickly. I appreciate they always wash my vehicle when serviced. Jeff Cost always has been nice to work with. No complaints. More

Great service! Always helpful and suggests great recommendations to keep your car running longer. Thanks! Always helpful and suggests great recommendations to keep your car running longer. Thanks! More

Great staff! Been with them for awhile, Currie, Nelson, Alex, Rocky, Donnie, Carol. All professionals! Been with them for awhile, Currie, Nelson, Alex, Rocky, Donnie, Carol. All professionals! More

Great service and the service team member Rocky is awesome!! Very attentive and professional. Kudos to the Andrews Cadillac dealership. awesome!! Very attentive and professional. Kudos to the Andrews Cadillac dealership. More