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Andrews Cadillac Brentwood

Brentwood, TN

4.8
525 Reviews
WELCOME TO ANDREWS CADILLAC COMPANY IN BRENTWOOD, TN What does an exceptional client experience look like in a dealership setting? You'll see it when you come to Andrews Cadillac Company in Brentwood. We're a certified, state-of-the-art Cadillac dealer that strives for excellence in every area - from sales to service. We prioritize teamwork, commitment, ethics, and knowledge in how we run our Nashville-serving Cadillac dealership. Many factors distinguish Andrews Cadillac Company from local Tennesee competitors, from wholehearted dedication to the family work environment.
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1 Cadillac Dr

Brentwood, TN

37027

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Showing 525 reviews

July 20, 2023

I came in for routine service. Jeff is great to work with. I received a text and call when my vehicle was ready. My salesman, David, saw me outside and came out to make sure everyt More

by ruthhartman
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jeff Cost, David Fitzgerald
July 20, 2023

Great experience, excellent facility, comfortable waiting space. I would definitely return for service here again. More

by younghouse5
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Cory in Service Dept
July 20, 2023

Jeff Cost is a professional and caring service advisor. Everybody at Andrews is friendly and nice. All my many experiences at this dealership have been very good. More

by CARLANDPATMYERS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Jeff Cost
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

Jeff is a friendly and informative service advisor and explains in detail the work that needs to be performed or recommended. More

by Rlcline79
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jeff Cost
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

For 25+ years always excellent service. The car is always washed the interior is kept very clean no dirty steering wheel. The service advisors are great. More

by RRGOOCH
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Bridget Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

First Class Service! It was very smooth and the team communicated with me through the entire process. More

by BWHITFIELD
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant , Alec Andrews
July 19, 2023

Didn't contact the customer. car setting on the lot for long periods of time wasn't sure about the work needed on my vehicle or someone else or was it the mistake that was made on More

by HCPUCKETT1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Rocky
Jul 20, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your feedback. As we explained, the delay in getting the vehicle repaired was due to CarMax warranty reviewing the claim for 4 business days before issuing approval. This caused the repair to cross over into the weekend and into the following week. I apologize for the delay in getting authorization for your repairs. Once CarMax issued the authorization, we were able to have the vehicle repaired the following day. I hope you enjoy your Cadillac and have a great day! Katie Carter Service Manager

July 19, 2023

I am completely satisfied with the work and the service I received from Bryant and the other guys that checked me out. Thanks. More

by VLADNER38
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Bryant
July 19, 2023

Bridget was top notch and class act. She was able to help me immediately and has always taken care of my daughters car while she is in college. Very courteous and professional and I driv More

by DAVID.BRYANT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Miller
July 19, 2023

Excellent service, communication, and timeliness. We would highly recommend our family and friends to use Andrews Cadillac sales and service. More

by aljost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Andrews
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