Anderson Toyota Lexus | Page 219

Don Smith is an excellent salesman and because of his honesty, patience and perservance we purchased the toyota 4runner. He was so helpful explaining each vehicle we wanted to drive and explained everyt honesty, patience and perservance we purchased the toyota 4runner. He was so helpful explaining each vehicle we wanted to drive and explained everything we wanted to know. His manager Devin was also very helpful and we appreciated all he did. Don kept the communication open even after we had decided to buy another brand, he still called on Monday and asked what we had purchased. We had decided to stay with Toyota and were going to call him. After the purchase he has explained everything in detail and even called today to ask if we have any more questions. Its great your dealership has a PR dept and we appreciated all the follow-up calls from Aaron--he is so enthusiastic and willing to answer any questions also.. You can be so proud of your dealership and everyone who works there and also the service dept as they are all so helpful and polite to the customer. Thank you to everyone there--we are so happy with our new 4runner and so thankful how it all worked out. More

Dave Johnson knew our requirements up front and contacted us with a used minivan that met our needs. He was very professional. We had our little kids with us and he helped us efficiently check everything o us with a used minivan that met our needs. He was very professional. We had our little kids with us and he helped us efficiently check everything out and take turns test driving it. My husband finished the paperwork in under an hour. This is the first vehicle we've purchased from a dealership and we couldn't have asked for a better experience. More

Dave was great!! He is exactly the kind of man you want to have when looking for a car. He was very helpful and listened to what we wanted and did not try to push us into something we did not need. I ver to have when looking for a car. He was very helpful and listened to what we wanted and did not try to push us into something we did not need. I very much recommend asking for him if you are looking for a new or used car. We are very happy with our purchase. More

Excellent buying experience provided by sales consultant, Ron Neuschwander. Ron was dedicated to satisfying my needs and was flexible in working through the process. Organization was friendly and focused on Ron Neuschwander. Ron was dedicated to satisfying my needs and was flexible in working through the process. Organization was friendly and focused on supporting my requests to bring the purchase to completion. Top notch job by all involved and I plan to purchase from Anderson in the future and am recommending them to family and friends. More

Customer service seems to be one of the top priorities. They seemed to be very concerned that the customer was happy. When I pointed out a minor mark on the seat, they were quick to offer to have the leath They seemed to be very concerned that the customer was happy. When I pointed out a minor mark on the seat, they were quick to offer to have the leather repair man fix the problem. They were also quick to mention that if they didn't have the exact vehicle in stock, they'd be very willing to locate a vehicle instead of trying to convince me to buy the one on the lot (I took the one on the lot). They were also reasonably good to deal with on purchase pricing. More

Guy Doty is an extremely personable, caring and knowledgeable salesman, and I would purchase another vehicle from him and Lexus of Rockford in a heartbeat. To date, my husband and I have owned thre knowledgeable salesman, and I would purchase another vehicle from him and Lexus of Rockford in a heartbeat. To date, my husband and I have owned three Lexus vehicles, and Guy is the salesperson wo sold us the last two. It has certainly been a pleasure dealing with both the sales and service departments at Lexus of Rockford, and I consistently speak very highly of the entire dealership to family members and friends. I look forward to buying yet another Lexus vehicle from them again in the future! More

Very professional staff. The facility was clean and well kept. The car I was looking for was not available at the but the salesman worked to locate one with other dealers. I looked at a few different mode kept. The car I was looking for was not available at the but the salesman worked to locate one with other dealers. I looked at a few different models but really had my heart stuck on a 2010 SE Camary. I will definately be back. More

The best possible buying experience. We went shopping for a new 2011 Toyota Avalon at Anderson Toyota in Rockford, Illinois. We were treated with friendliness and respect. We were never high-pressured to pur a new 2011 Toyota Avalon at Anderson Toyota in Rockford, Illinois. We were treated with friendliness and respect. We were never high-pressured to purchase. They made sure that we got the car equipped exactly the way we wanted it. Not only did we get a great deal, the car was delivered the very next day. We will surely order from this dealership again in the future. Mr. and Mrs. L Witek More

I am a 24 year old college graduate looking for a safe reliable fuel efficient car to last me for the next 8-10 years. I went to this dealership to test drive a toyota camry. I have never been treated w reliable fuel efficient car to last me for the next 8-10 years. I went to this dealership to test drive a toyota camry. I have never been treated with such disrespect from a sales men ever. At one point the sales men even admitted to me that he was stereotyping me as the young kid that just comes in to test drive a car for fun. If I was trying to test drive a car for fun it wouldn't be a base model camry 4cyl. After the test drive I asked to speak to the manager. The manager did apologize on behalf of the dealership but then he proceeded to blame me for speeding and compare me to an 18 or 19 year old kid. I admit that I was speeding although honestly I didn't know it or mean to (those camry's really are nice smooth cars). I will never buy a Toyota from that dealership in the future and a 24 I have a lot of cars to buy and a lot of people to tell about my experience. Honestly I tried to be professional and calm and yet I have never been treated like such shit in my entire life. More