Anderson Toyota Lexus

Worst dealership I have ever dealt with; ever. I was warned by my parents and a good friend that this dealer was terrible. Wow, they were spot on. When we walked in were were greated by a friendly sale warned by my parents and a good friend that this dealer was terrible. Wow, they were spot on. When we walked in were were greated by a friendly salesperson (whom will remain nameless). We talked with this guy for 1.5 hours, even though we had told him numerous times exactly what we wanted. Basically he was stalling because he could not match the price of another Lexus dealer. As a last resort he brought in his sales manager who magically found some more trade-in money. By this time we were so sick of the sales people that we just left. We were able to find 3 great Lexus dealers in Madison, Chicago, and Peoria that we much more helpful and all of which beat this dealership's price by $3000.00 plus. I suggest you follow my lead and never return to Lexus of Rockford. More

I have dealt with this dealer for more than seven years and bought five cars after a lifetime driving Cadillacs and briefly Jaguar.Wanting to trade a Jaguar that I bought on impulse, I could not obtain any and bought five cars after a lifetime driving Cadillacs and briefly Jaguar.Wanting to trade a Jaguar that I bought on impulse, I could not obtain any attention from BMW salesmen and walked into Lexus dealer and immediate info and hospitality. I bought a 460, later another and a 350 for my wife. Last week we bought two more new cars. As always salesman was on top of deal but not too heavy. Rockford Lexus is lucky to have great service staff who works with sales and office to do what is necessary for clients. I bought two Lexus' this week because of a persistant salesman, great service mgr and staff as well as a wonderful and dependable product. Frankly I felt that in these days of America's economic problems I should have bought American but the relationship with the dealer and his staff brought me back to Lexus. More

Anderson has a monopoly on bigger car dealerships in Rockford, so if you want to shop locally, you're out of luck, which is why they treat people they way they do. I went in prepared and knowledgeab Rockford, so if you want to shop locally, you're out of luck, which is why they treat people they way they do. I went in prepared and knowledgeable about the vehicle I was interested in. I had printed off NADA and Kelley Blue Book retail information about the car, as well as a handful of private owner & other dealership vehicles that were very comparable. The Anderson vehicle was $2000 over all others, as well as being over NADA & KBB max price. When I tried to negotiate the price based upon my paperwork, the salesman said the price is the price and that I "need to work with them more." I informed them I would not pay over retail value for any car, nor would a bank loan money based upon that fact either. He told me that if I couldn't afford the vehicle that maybe I should be looking for cheaper vehicles, and that he could show me others "in my price range." I spent 3 hours total in this dealership between looking at the vehicle, test driving it, and sitting in a chair for 20 minutes at a time while the saleman went to talk to his manager, only to come back with their own dealership printed retail values of the vehicle to try to convince me somehow that the information I had was somehow inferior to their inhouse information. They wasted my car shopping day for over 3 hours, insulted my intelligence, and basically gave me the proverbial middle finger with negotiating at all. I will NEVER shop at another Anderson Dealership again. And as a business owner myself, I will make sure to share my experience with as many people as I can so help them avoid the aggravation. On a good note, I went over the border to Wisconsin and bought a great vehicle at a very reasonable price. And here's something I didn't know prior to purchasing in Wisconsin...they have very strict disclosure laws. They tell you more that what you will find on CarFax. I will be going to Wisconsin for all of my future vehicles. More

My sales experience was wonderful, but I want to add that customer service is a way of life for Lexus of Rockford. I was hit one block away from the dealership the day after I bought my car, and while I was customer service is a way of life for Lexus of Rockford. I was hit one block away from the dealership the day after I bought my car, and while I was still in shock, my salesman Andy went above and beyond the call to help me through the process of gathering information, and even made copies of insurance cards for me. Lexus of Rockford has made it to that next level of customer service that very few retail establishments achieve - instead of simply serving the customer, they make you a part of the family. More

I totaled out my 2007 Corolla a couple of weeks ago. Looking to replace it, I went to 4-5 other dealers before coming to Anderson Toyota. I was looking for a slightly used Toyota with a manual transmi Looking to replace it, I went to 4-5 other dealers before coming to Anderson Toyota. I was looking for a slightly used Toyota with a manual transmission and a sun roof. No one had a used Toyota unless it had been wrecked and instead tried to sell me a new car with either a manual transmission OR a sun roof but not both. Anderson didn't have the RIGHT used Toyota either but Don went the extra mile and located a new Corolla with both a sun roof and manual transmission. Although I'm on a fixed income and really didn't want a car payment, I was willing to buy since this is the car I wanted. This car had to be brought in from a long distance away but it was ready exactly at the time promised and for the first time in my life, so was the paperwork! I spent about 45 minutes at the dealer's and drove away in my new car. I am more than pleased that a): I got the features I really wanted in my car and b): I didn't have to spend 4-6 hours at the dealership waiting for the paperwork to be processed. Give these guys a try. They do a great job! More

A great car buying experience. From the time we walked in the dealership, we were treated as royalty. No pressure was applied,and very friendly folk. We were greatly impressed. Would definitely recommend thi the dealership, we were treated as royalty. No pressure was applied,and very friendly folk. We were greatly impressed. Would definitely recommend this Toyota dealer to anyone looking for great service. More

Excellent service in every area of this dealership!! The service department is amazing also! Dave Johnson provided exceptional service! And the General Manager Randy went above and beyond in helping us!! T service department is amazing also! Dave Johnson provided exceptional service! And the General Manager Randy went above and beyond in helping us!! Thank you all very much! I would also like to say we will be back to get our next Toyota. More

All three gentlemen were very helpful and professional. They worked with me and never got bent out of shape during the negotiation process. I feel like I got a great deal and was treated fairly. The financ They worked with me and never got bent out of shape during the negotiation process. I feel like I got a great deal and was treated fairly. The finance person, Phil, went so far as to set up the Bluetooth feature in my new car for me! A great group of people to work with. More

Great experience. Professional. Worked with us to make Great experience. Professional. Worked with us to make sure we were satisfied with our final decision. Stayed in contact, but were not high pressur Great experience. Professional. Worked with us to make sure we were satisfied with our final decision. Stayed in contact, but were not high pressure. Went above and beyond expectations. Made sure all our questions were answered. Would recommend to friends. More

best ever i don't like to deal with anyone else. i have been a customer for about 8 years. they are the are the most professional and freindly group out there. i never fail to feel right at home whenever been a customer for about 8 years. they are the are the most professional and freindly group out there. i never fail to feel right at home whenever i stop in for fwhatever reason....in fact i often will stop to just say hi. they treat everyone like a valued family member More