Anderson Toyota Lexus

Greeted promptly upon arrival and checked car in for 10,000 mile service. Directed to comfortable service waiting area, had my free coffee and read a book while waiting. 40 minutes later Kyle explained 10,000 mile service. Directed to comfortable service waiting area, had my free coffee and read a book while waiting. 40 minutes later Kyle explained what service had been performed on the car and checked me out. All friendly people and very nice building! More

I was looking for a new Toyota Venza. I had looked online at over 20 different Toyota dealerships in Illinois, Missouri and Iowa. I found the model with the options that I wanted at Anderson Toyota i online at over 20 different Toyota dealerships in Illinois, Missouri and Iowa. I found the model with the options that I wanted at Anderson Toyota in Loves Park, IL. I had priced the same vehicle at several other dealerships. Anderson's gave me the best price for the vehicle I wanted and also gave me the best trade-in price. Kristi in the internet sales and Jon Detrick were great to talk to on the phone and Greg Martens was great to explain all of the options on the vehicle. They were so friendly that I am glad that I drove 4 hours to purchase it from them. I would highly recommend them. I will definitely purchase from them again! More

Service at the Anderson Toyota in Loves Park was spectacular. All members of the service team were extremely helpful. They went out of their way to help make our experience easy. Thank you!!! spectacular. All members of the service team were extremely helpful. They went out of their way to help make our experience easy. Thank you!!! More

From the time I made the decision to purchase a vehicle, I received AAAA+ customer service from all Lexus of Rockford employees I had contact with. This dearlearship has the qualifications and standards to I received AAAA+ customer service from all Lexus of Rockford employees I had contact with. This dearlearship has the qualifications and standards to ensure that they provide the highest quality of customer service to their customers whether you are just getting service for your vehicle or buying a new vehicle. This Dealership's personnel were committed to go beyond their means in ensuring that we received quality service from the time we decided to purchased the vehicle to the time we had the vehicle detailed. I greatly appreciate the time and effort Chris, Dave & Bob took to ensure that I was satisfied. Thank you. I must add that I purchased a Lexus from this Dealership in 2004 & i was impressed then and know they continue to serve their customers to ensure that customers are thoroughly satisfied. They have only gotten better. We are extremely pleased. Not only are sales people courteous but also the Service department people are courteous and helpful. Special thanks to a great group of individuals. More

I was in the market to purchase a new vehicle for my family and went to Anderson on a friend's recommendation. Greg and Kristy were such a tremendous help! The knowlege they offered to help make a decis family and went to Anderson on a friend's recommendation. Greg and Kristy were such a tremendous help! The knowlege they offered to help make a decision was priceless and they were both so welcoming and patient and friendly. I can't thank them enough for making my first NEW car buying experience such a joy. We will be looking to purchase again in the next year or so and will most certainly be revisiting Anderson once more. Thanks to everyone! More

Everybody was really friendly and nice and I started out looking for a new car, but Steve showed me a used car that was very close to what I wanted and it saved me money. I felt like they were watching out looking for a new car, but Steve showed me a used car that was very close to what I wanted and it saved me money. I felt like they were watching out for me. I would definitely tell people to go to Anderson Toyota (already have). More

Always happy with the Anderson Toyota service department. We have two vehicles we bring here and have always been satisfied with their promptness and pricing. Bob is always friendly, and explains things we We have two vehicles we bring here and have always been satisfied with their promptness and pricing. Bob is always friendly, and explains things well. More

Games, games, games. I was told verbally they would match a lower price from another dealership, when I went in the next day all of a sudden the price was $1000 more. They told me they couldn't go that low a a lower price from another dealership, when I went in the next day all of a sudden the price was $1000 more. They told me they couldn't go that low and the other dealership had to be lying to me. Turns out the other dealership was telling me the truth and I got my brand new Camry for $1000 less AND they gave me $1000 more for my trade in!! This is my second poor experience with Anderson, I will never go back and neither will anyone from my work or my family. More

Mike Sartino did a great job showing us a car. He has more knowledge about the lexus prodcut than anyone that i know. Matt Nichols ensured that our tire pressures were correct at delivery. more knowledge about the lexus prodcut than anyone that i know. Matt Nichols ensured that our tire pressures were correct at delivery. More

After to agreeing to match an eprice over the phone with Kristi on a new Tundra. I waste an hour and a half driving over and watching Troy the sales manager play games with me thinking I'm an idiot and tryi Kristi on a new Tundra. I waste an hour and a half driving over and watching Troy the sales manager play games with me thinking I'm an idiot and trying to nail me another $510 on a satellite radio option. Then insults me by saying "you're in business would you loose money?" Well guess what Troy??? Elgin Toyota looses money all day long because I even got the truck $400 less for the eprice that you said you would match from Lancaster out on plus it does have your $510 extra sirius/xm on it. So was $910 less than your lousy sales tactics. The "Anderson Attitude" is that you are dumb and don't do your homework. If you buy a car here you paid way too much. Couldn't buy a Lexus here from Mike Connelly years ago..ended up in Dundee with a great price. Didn't even walk in the door to buy my Scion XB....just headed to Schaumburg. If you leave this place with a car thinking you got a "great deal" you are unfortunately not informed...I am working on a detailed description of what happened but just wanted to try to save people time and money. Elgin was well worth the 30 minute drive. If a dealer doesn't have an eprice icon for the car you want, go find another dealer. Lancaster and Elgin do...of course Anderson doesn't. This is the exact truth what happened. Don't waste your time. I was done over email phone in 10 minutes with Elgin Toyota. Any rebuttals on this will obviously be put up undercover. More