Anderson Toyota Lexus

I was referred to Randy Alex by a friend of ours who then turned me over to Chris Beto. Both gentlemen were so professional and knowledgeable. I felt very comfortable and trusting in my transaction with th turned me over to Chris Beto. Both gentlemen were so professional and knowledgeable. I felt very comfortable and trusting in my transaction with these two professionals. Lexus of Rockford purchased my 2008 Lexus ES 350 and then I leased a 2013 Lexus ES 350. I am extremely satisfied with my new car. A week after I had my new car, I had a small problem with my iPhone connecting to the car. I took it in and Chris fixed it in no time. There was never really a problem, just a lack of knowledge on my part, but Chris got me right back on track. My new car has many high tech features and Chris explained everything so clearly to me. He took his time and I never felt he was rushing me. Before I drove my new toy away, Chris made sure I understood how everything worked. I would highly recommend Chris to anyone looking to purchase a Lexus. I trust this dealership and their staff 100%. More

Their service and quality is unsatisfactory. Most communications with me were indirect. After-sales support was particularly poor. The dealer building was clean (cleaner than the cars, actually). Ben communications with me were indirect. After-sales support was particularly poor. The dealer building was clean (cleaner than the cars, actually). Beneath a seemingly friendly facade, you will find a lack of sincere service and a lack of care toward the customer. Hostility is a bit of an issue, as well as insults stated directly to the customers. Everything they do for you is a huge favor. The receptionist was nice. The manager enjoys assuring whoever he is speaking to, how long he has been employed in the car sales industry. They are not very detailed or observant when preparing and inspecting vehicles for customer delivery. The guy who delivers their loaner vehicles is friendly. For some reason they clean glass and interior of vehicles with spray wax (wax formulated for exterior paint). They knew what day and time I was planning on picking-up my vehicle... with many days notice why would I arrive to a dirty NEW car?... clean it before the customer arrives to the appointment. My car was so badly scratched inside and out, and dirty (massive coffee stain under & in the center console), upon arriving home from delivery, it required around $2000.00 and 1.5 months to restore the car to the condition it should have been when provided to me. After a lot if threats & insults stated to me by the dealer manager, I was partially refunded. The guy who gave me a "tour" of my car focused for too long on the unlock and lock buttons on the key, and spent almost no time talking about the engine, maintenance, or interesting facts about the car... come on, be engaging and passionate and know about the product. I was not informed that my car included a complimentary maintenance plan (from the factory). They were obsessed with pressuring me to write an online review, trying to push me to write a review before I left the dealer, and handing to me dealer ratings post-cards. I understand their strategy: force the customer to write an online review when they are happy of the idea of driving their new car home, and begin their horrendous service/after-sales service after the positive review was written. More

Between my husband and my 2 kids, we have purchased 5 cars from Anderson (4 Toyota's and 1 Lexus) and have also referred numerous customers who have purchased new cars. Came into the showroom tonight cars from Anderson (4 Toyota's and 1 Lexus) and have also referred numerous customers who have purchased new cars. Came into the showroom tonight ready to purchase a Prius V-five. Did our homework and knew what the trade-in value of our Tundra was worth. Totally blown-away by the trade-in value that we were given...might as well slapped us in the face. The manager was then stupid enough to tell us that St Charles has the same truck on their lot for sale at 40% more than what he was willing to give us. Really...the mark up on used vehicles is 40%? I looked up the "comparison truck" and noted that it does not even have a fiberglass top like ours. Walked away and will never be back again to do business. Of course, I'll be sharing our negative experience with our friends and co-workers. I guess Anderson Toyota/Lexus has no loyalty to their past customers. More

The work was completed in a prompt amount of time and the car was returned to me in good condition with the requested work performed. car was returned to me in good condition with the requested work performed. More

We have had great experiences with this dealership, both in purchasing new cars and servicing our cars. We highly recommend purchasing from them. We tell everyone how great they are! in purchasing new cars and servicing our cars. We highly recommend purchasing from them. We tell everyone how great they are! More

At a regularly scheduled service the dealership bent over backwards to address a concern I had. They have always treated me fairly. Never have I ever felt that I was encouraged to buy unnecessary services. backwards to address a concern I had. They have always treated me fairly. Never have I ever felt that I was encouraged to buy unnecessary services. More

They went above and beyond expectations when helping me fix an emergency situation with my Highlander. They quickly got me on my way (and on time to a critical appointment)! fix an emergency situation with my Highlander. They quickly got me on my way (and on time to a critical appointment)! More