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Anderson Toyota Lexus

Loves Park, IL

4.9
2,167 Reviews
Anderson Toyota and Lexus of Rockford are part of the Anderson Automotive Group which has been serving the Rockford IL area for over 50 years. Our goal is to do everything possible to provide our customers with the best products and services at all times, while treating every client with the respect they deserve. Our dealership is located on the corner of Riverside and Perryville in Loves Park IL, conveniently near I-90. We provide our customers with state-of-the-art diagnostic equipment in both our Lexus and Toyota service departments, free WiFi, a children's area, and the best new and used car selection in the area. You'll also find amenities such as a one of a kind dog park (we're pet friendly!), and an outdoor fountain and lounge area. The majority of our employees have been with the dealership for many years, giving you the same familiar friendly faces to come back to for service and sales. Our entire staff is completely committed to your satisfaction.
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4100 N Perryville Rd

Loves Park, IL

61111

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Showing 2,167 reviews

June 22, 2013

Our experience at the Lexus of Rockford was positive from the moment we met Chris Beto. He treated us exceptionally well. We never felt pressured. He was genuinely interested in making our purchase become More

by Handball21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Beto
June 22, 2013

Jeff was very friendly and knowledgable of the vehicles we looked at. He did not push, which is a turn off for us. We enjoyed talking with both Jeff and Mike. They were very friendly and professional in de More

by Richard1931
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Spiess
June 19, 2013

Jeff was very straight forward with me. Took his time and didn't push me to buy anything. Even took time out of his day to come with me on the test drive to my house and to explain everything to my wife More

by mike900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Spiess
June 17, 2013

Me and my family went to Lexus yesterday and bought a car. The sales person was Matt Jeronimous, he was very helpful and knowledgeable with the car that he was selling. We asked from all the options of t More

by jbravo7658
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Quality Of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Dave Pearson
June 17, 2013

Mark is helpful and informative when I have questions. He takes time to explain what is going on with my vehicle, and why or why not a given condition may be a problem. His recommendations are reasoned and u More

by Yaelstent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 13, 2013

Took car in for oil change, after 1 1/2 hrs asked what was taking so long, service rep couldn't find car, after questioning other rep, found car. I t seems that appointments don't mean a thing. Since the More

by mijacobi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
June 12, 2013

I was returning from vacation in Wisconsin to my home in Virginia Beach when the dreaded "check engine" light came on when I was still in WI. Closest Toyota dealership did not have a tech who could diagnos More

by lkweitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 11, 2013

I rated all 5 starts because when I purchased my Rav4 from Anderson Toyota, the salesman I worked with was Zach Taylor and he was very helpful and friendly. He really did make it a stressless experience More

by pinkpolish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 10, 2013

This is the best experience I've ever had buying a car I got a great deal of my new If you're looking to find a good salesman Zack is definitely one of them! More

by grant2466
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 08, 2013

we were on the lot for 7+ hours before we were able to drive off the lot in a car that we had bought. they were taking their sweet time and really did not check on my wife and i . i had to go to them to s More

by jethro1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 19, 2013 -

Anderson Toyota Lexus responded

Hello - This is Kristi with Anderson Toyota. I'm sorry you felt the need to post a poor review. Unfortunately I'm not personally aware of your situation and would like to invite you to call (or we can call you) so we can discuss your concerns. I can guarantee that it is against our policy to run a credit report unless we have a signed application, either online or in person. It appears from your comments that you did purchase a vehicle here at Anderson, and I'm not clear on why you perceive that you did not give your permission for us to do a credit check if you signed loan papers and you've driven away with your new vehicle? Sometimes it does take longer for us to work with the banks when a customer has poor credit or for us to find the best interest rates possible - but no one here has any recollection of a customer having to wait for over 7 hours. Occasionally customers even have to leave the dealership to gather documentation for their finacing requirements, these things do take time. If we do encounter a situation where a customer needs to wait to take delivery of their vehicle we will often offer to purchase them a meal, and we're sure to constantly check to make sure they're comfortable. Please contact either myself or our General Manager, Randy at 815-397-8995. We definitely want to speak with you to address your concerns.

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