Anderson Toyota Lexus

My new vehicle was due for it's first maintenance service at 5,000 miles. I made an appointment online for a specific time and got there about 10 minutes early. When I got there I asked Mr. Dundas service at 5,000 miles. I made an appointment online for a specific time and got there about 10 minutes early. When I got there I asked Mr. Dundas about how long it would take and he told me it would be 35-40 minutes. He knew I was waiting in the lobby, and I never left the waiting area--I got up from my seat one time to get a cup of coffee. An hour and twenty minutes later I went and asked when my car would be ready and he said he was "just finishing up the paperwork." Five to ten minutes later they were done, and I was a half hour late for work. Why it took twice as long to do simple maintenance is beyond me--it didn't even require an oil change! They certainly don't seem to value their customers' time, and I don't know why they bother to take appointments if it takes them an hour and a half to basically top off fluids. If they were backed up when I got there at 7:20 in the morning (which I'm sure they weren't), Mr. Dundas certainly should have been aware of that and informed me of the extended wait time up front; I could then have re-scheduled. Based on this experience I wouldn't recommend them. However, since free oil changes come with the new vehicle, I'll give them another try before I just take it to a quick oil change place. I don't like wasting my time. More

Friendly, efficient, polite service not just from Ryan but from everyone we came in contact with. The service area is immaculate with customer amenities that are much appreciated. but from everyone we came in contact with. The service area is immaculate with customer amenities that are much appreciated. More

I originally went to the service department for a brake inspection since my brake light had come on and stayed on. Honestly, I think the service department did a thorough inspection of my whole car. I own inspection since my brake light had come on and stayed on. Honestly, I think the service department did a thorough inspection of my whole car. I own an older model of Toyota, so I expect them to find issues. They gave me a list of what I needed to address in an order of importance. Plus they were able to fix my brakes after the inspection. I had done some research on the internet and Anderson is right in line with pricing. Jarron was easy to chat with, explained what caused my brake light to stay on, and he also applied all the coupons he could before bringing me the invoice. I have dealt with Anderson before and have never been disappointed. I trust their inspections, recommendations, and work. More

Jeff was friendly and genuine. He was willing to work us; we did not feel pressured at any time. Beautiful rainbow as we drove off the lot! us; we did not feel pressured at any time. Beautiful rainbow as we drove off the lot! More

As a woman, I have had very negative experiences in the past with car dealerships. A few months ago my husband was in the market for a new Toyiota and he sent me to do the pre-search. This is when I met past with car dealerships. A few months ago my husband was in the market for a new Toyiota and he sent me to do the pre-search. This is when I met Kristi. She was great!! And steered me to a salesman who was also wonderful. So now, when I was in the market for a car of my own, I immediately contacted Kristi. Her responses were quick, friendly and helpful. She intorduced me to Dave and he was fantastic. He answered all my questions (and I ask a lot) took me on multiple test drives and helped me through the purchase process. Everyone at the dealership treated me kindly, friendly and with respect. They made this a very fun process. I will recomend them to all of my friends. Sincerely, Bernadette Duquette More

Our experience at the Lexus of Rockford was positive from the moment we met Chris Beto. He treated us exceptionally well. We never felt pressured. He was genuinely interested in making our purchase become the moment we met Chris Beto. He treated us exceptionally well. We never felt pressured. He was genuinely interested in making our purchase become a reality. More

Jeff was very friendly and knowledgable of the vehicles we looked at. He did not push, which is a turn off for us. We enjoyed talking with both Jeff and Mike. They were very friendly and professional in de we looked at. He did not push, which is a turn off for us. We enjoyed talking with both Jeff and Mike. They were very friendly and professional in dealing with. THANKS! We are enjoying the Prius V thoroughly. I know we will enjoy the gas savings. More

Jeff was very straight forward with me. Took his time and didn't push me to buy anything. Even took time out of his day to come with me on the test drive to my house and to explain everything to my wife and didn't push me to buy anything. Even took time out of his day to come with me on the test drive to my house and to explain everything to my wife to fill her in on the deal we got on the Tacoma truck we love it. Even when we were signing the paper work he even kept an eye on our boys so we could get it done. Thanks for everything and if we ever decide to buy another car we will be back. Mike & Adriana More