Anderson Toyota Lexus

I have never had a good experience with this dealership. A couple of years ago,it took four trips to find the problem with my vehicle and i live 20 miles from the dealership. This time I took my vehicle in A couple of years ago,it took four trips to find the problem with my vehicle and i live 20 miles from the dealership. This time I took my vehicle in for a recall.The recall letter stated that the resolution would take only about 20 minutes. One and a quarter hours later I got my vehicle back . AsI left I noticed that my sterring wheel was no longer on straight like it had been since I purchased the vehicle. I had to take it back and wait another 35 minutes for them to correct the problem. They also made me feel like this was nitpicking. I just wanted the vehicle to be as it was when I took it there. More

I usually have very friendly, exceptional service at this dealership and the last two visit have not been that great. When I arrived to drop off my vehicle for service, the drive-in bay was full(one side of dealership and the last two visit have not been that great. When I arrived to drop off my vehicle for service, the drive-in bay was full(one side of the bay had a green light and had 3 cars already parked in it and the other side had a red light and there were no cars parked on that side). I had to park my vehicle outside the door and walk in the rain into the service area. No one greeted me when I walked in, every service person had their head down and I felt like no one wanted to help me. Finally someone pointed to one of the service people, Jarron, who ended up taking care of me. I left my vehicle with the dealership to have the aux plug fixed. Jarron did call me later in the day to inform me a new part would have to be ordered and he thought he would have it in the morning. I told him I could leave the vehicle overnight to be fixed in the morning. Jarron then informed me that he would have to double check where to part was coming from and get back with me. He did call me back to inform me the part was coming from Chicago and they would have the part in the morning and my vehicle would be ready sometime that next morning. The following day, I was anticipating a morning phone call that my vehicle was ready and, by 1 p.m., I still had not received a phone call. I had to call the dealership and inquiry to the status of my vehicle just to be told by whoever answered the phone at the service dept. that Jarron was not at his desk at this time and that when he returned they would have him call me. I told whomever I spoke to that I needed my vehicle by 3 p.m. due to my husband having to leave for downtown Chicago by then and I would not have a ride to the dealership after that time. An hour and 15 min. later I still had not received a return phone call from Jarron, so I called the dealership again. Jarron just happened to answer the call and when I inquired, he said he just got my message and that they were just NOW pulling my vehicle into the bay to be fixed. So much for it being done in the morning like I was told. I told Jarron I needed my vehicle within the hour and again explained about not having a ride due to my husband having to leave for out of town. He said it would be ready in 20 minutes. We, my husband and I, arrived at the dealership within the hour like I told Jarron, and thankfully my vehicle was ready. I was very disappointed with the lack of customer service when I first arrived to drop off my vehicle and then the lack of courtesy of not having my vehicle ready when I was originally told and no one from the dealership contacting my in regards and the fact that I had to call them twice to find out when my vehicle would be ready. No one even offered a shuttle, if they even have one, when I mentioned about issues with a ride. More

Took my 2013 Toyota Avalon Hybrid car in for 10,000 service. Was promptly greeting. Went to waiting area. Used the bathroom once. After an hour, I went out to the service department and found emplo service. Was promptly greeting. Went to waiting area. Used the bathroom once. After an hour, I went out to the service department and found employee Kyle Hedrick (who took care of me upon arrival) was sitting there doing stuff on his cell phone. I asked if my car was ready. He said, oh yes, it's parked right out there..... I asked why he did not come to get me. He said 'I looked for you once and didn't find you'. I told him I went to the bathroom and asked why he didn't look for me again!!!! He said things were very busy.... I totally disagree. There were no cars lined up waiting for service and he was sitting there fooling around on his cell phone! I was VERY upset. No excuse for not coming to get me for 30 more minutes. Of course he apologized but it was too late for that. I asked for the manager of the service department and told him that my time is valuable and I spent a lot of money on a brand new car and should not have been kept waiting an extra 30 minutes. And I told him who the employee was. He agreed with me and apologized too. I expect better customer service than this. Even the manager could have offered and additional free car wash or something!!!!!! I am so disappointed. More