Anderson Toyota Lexus

I recently purchased a Lexus RX350 FSport and I love it. Everyone was so great and helpful at the dealership. Ben Bleed was our car salesman and he was awesome. He never made us feel pressured or tried ta Everyone was so great and helpful at the dealership. Ben Bleed was our car salesman and he was awesome. He never made us feel pressured or tried talking us into something we weren't interested in. We brought him our trade in, told him what we wanted and he made it all happen! I will definitely recommend Lexus and Ben to all my family and friends. More

Just bought our first Lexus - A new RX350. What a wonderful car. We have owned several Toyotas, so we are very familiar with the reliability and resale value of this brand. I must say that our buying wonderful car. We have owned several Toyotas, so we are very familiar with the reliability and resale value of this brand. I must say that our buying experience was fantastic. Everyone involved was friendly, courteous, and professional. They really went the extra mile from start to finish. Great facility, and impressive service department. I am sure that our new vehicle will be a joy to drive for years to come. We would surely recommend Anderson to anyone interested in purchasing a Lexus. Great vehicles. Great people. Keep up the good work. More

Honestly, I was nervous at the prospect of searching for a newer car for my family, and I had a lot of quesitons, concerns and a budget. I spoke with Ben a few times on the phone to provide a little backgro a newer car for my family, and I had a lot of quesitons, concerns and a budget. I spoke with Ben a few times on the phone to provide a little background and ideas of what I thought would satisfy our family's needs, then to schedule an appointment. Ben listened during each call, then took the time to discuss various concerns I had. At each step he listened, offered suggestions, allowed me to process the new information, let me make a decision, and then corrected the direction accordingly. Since this was the 1st time I purchased a car alone, Ben made sure I understood what was happening at each stage of the process and was comfortable with the decisions I was making. He prepared me for the finacial side of the process too, the transition to work with John was smooth, and could see Ben still working on a few things on our car while I signed paperwork. The team effort was evident! Rachel answered almost every phone call I made, she's a pleasant individual to make the 1st impression!! When we walking in the door, we were greeted almost immediately, and Ben was expecting us, so he was ready for our arrival. The envirnment was calm and peaceful, my 9 year old came with me on both visits, he was greeted and engaged in several conversations while we were there. The friendly atmosphere was greatly noticed and appreciated!! Thank you all so very much for all your knowledge, hard work and smiling faces!! More

Wanted to make time to thank you for your efforts in my buying the used Toyota Sienna this week. As I told you, my wife wanted a Van but I still went ahead and purchased a SUV Volvo XC90… As they say, buying the used Toyota Sienna this week. As I told you, my wife wanted a Van but I still went ahead and purchased a SUV Volvo XC90… As they say, when the wife's not happy, darn tough for us guys to be happy. Here’s "at-a-boys" for helping me fix the FUBAR (aka get out of the Dog House with my Wife): * A pleasant smooth buying experience * Fair deal on my trade-in and negotiating a final price * No pressure, no hard sell was much appreciated. * Going out of your way to go with me to take Van to be checked-out at my mechanic before signing on the dotted line. * Willingness to travel that uncrowded extra-mile to help close the deal in a timely manner. Sometimes people seem more concerned about looking for reasons to complain but I think it’s even more important to make time to say THANK YOU. I haven’t purchased a car from a Dealership in several years. I must say, for me, you took the “dread” out the effort… So too for the closing and paperwork process dotting the i’s and crossing the t’s… I definitely will recommend you to others… God Bless and have a great summer. Sincerely, Denny Wallace More

I was referred to Randy Alex by a friend of ours who then turned me over to Chris Beto. Both gentlemen were so professional and knowledgeable. I felt very comfortable and trusting in my transaction with th turned me over to Chris Beto. Both gentlemen were so professional and knowledgeable. I felt very comfortable and trusting in my transaction with these two professionals. Lexus of Rockford purchased my 2008 Lexus ES 350 and then I leased a 2013 Lexus ES 350. I am extremely satisfied with my new car. A week after I had my new car, I had a small problem with my iPhone connecting to the car. I took it in and Chris fixed it in no time. There was never really a problem, just a lack of knowledge on my part, but Chris got me right back on track. My new car has many high tech features and Chris explained everything so clearly to me. He took his time and I never felt he was rushing me. Before I drove my new toy away, Chris made sure I understood how everything worked. I would highly recommend Chris to anyone looking to purchase a Lexus. I trust this dealership and their staff 100%. More

Their service and quality is unsatisfactory. Most communications with me were indirect. After-sales support was particularly poor. The dealer building was clean (cleaner than the cars, actually). Ben communications with me were indirect. After-sales support was particularly poor. The dealer building was clean (cleaner than the cars, actually). Beneath a seemingly friendly facade, you will find a lack of sincere service and a lack of care toward the customer. Hostility is a bit of an issue, as well as insults stated directly to the customers. Everything they do for you is a huge favor. The receptionist was nice. The manager enjoys assuring whoever he is speaking to, how long he has been employed in the car sales industry. They are not very detailed or observant when preparing and inspecting vehicles for customer delivery. The guy who delivers their loaner vehicles is friendly. For some reason they clean glass and interior of vehicles with spray wax (wax formulated for exterior paint). They knew what day and time I was planning on picking-up my vehicle... with many days notice why would I arrive to a dirty NEW car?... clean it before the customer arrives to the appointment. My car was so badly scratched inside and out, and dirty (massive coffee stain under & in the center console), upon arriving home from delivery, it required around $2000.00 and 1.5 months to restore the car to the condition it should have been when provided to me. After a lot if threats & insults stated to me by the dealer manager, I was partially refunded. The guy who gave me a "tour" of my car focused for too long on the unlock and lock buttons on the key, and spent almost no time talking about the engine, maintenance, or interesting facts about the car... come on, be engaging and passionate and know about the product. I was not informed that my car included a complimentary maintenance plan (from the factory). They were obsessed with pressuring me to write an online review, trying to push me to write a review before I left the dealer, and handing to me dealer ratings post-cards. I understand their strategy: force the customer to write an online review when they are happy of the idea of driving their new car home, and begin their horrendous service/after-sales service after the positive review was written. More

Between my husband and my 2 kids, we have purchased 5 cars from Anderson (4 Toyota's and 1 Lexus) and have also referred numerous customers who have purchased new cars. Came into the showroom tonight cars from Anderson (4 Toyota's and 1 Lexus) and have also referred numerous customers who have purchased new cars. Came into the showroom tonight ready to purchase a Prius V-five. Did our homework and knew what the trade-in value of our Tundra was worth. Totally blown-away by the trade-in value that we were given...might as well slapped us in the face. The manager was then stupid enough to tell us that St Charles has the same truck on their lot for sale at 40% more than what he was willing to give us. Really...the mark up on used vehicles is 40%? I looked up the "comparison truck" and noted that it does not even have a fiberglass top like ours. Walked away and will never be back again to do business. Of course, I'll be sharing our negative experience with our friends and co-workers. I guess Anderson Toyota/Lexus has no loyalty to their past customers. More

The work was completed in a prompt amount of time and the car was returned to me in good condition with the requested work performed. car was returned to me in good condition with the requested work performed. More