Anderson Toyota Lexus

Financial Services don't care when something goes wrong Update: I originally gave Anderson Toyota a 1 star rating due to my poor experience with their financial services. Please feel free to read the entire Update: I originally gave Anderson Toyota a 1 star rating due to my poor experience with their financial services. Please feel free to read the entire review, but I wanted to add this up front: the managers at Anderson Toyota (Randy and Kristi) went out of their way to make sure that the issues were addressed and taken care of to my satisfaction. Randy went above and beyond my expectations and everything has been taken care of. The only reason I am not giving a 5 star review at this point, is that the issues should not have happened in the first place. Thank you to Anderson Toyota, for making sure I had a very satisfactory resolution to my initial bad experience with your financial services. Original Post: I had no issues with the sales team that helped me locate my car. Once I was turned over to the Financial services though, I had too many problems. The day after I filled out the paperwork, I was asked to come back in (at my convenience) to sign the right paperwork. If that were the only problem, I wouldn't be writing this review. The next issue happened about a month later, when my first bill was coming due. I received a call from the Financial services letting me know they forgot to have me sign paperwork that would allow the people who had my loan to contact me. Paperwork was immediately filled out and I was told I could come into the dealership, write a check and they would overnight my payment. Which was nice, but flawed. The man I was dealing with, Ken, failed to mention that he wouldn't be there when I came in. I even called to tell him when I would be there. He was not there, and when I talked to the Sales team about it, they knew nothing of the issue. They took my check, made out to Anderson Toyota, anyway and let me know everything would be taken care of. I then received a bill for my first payment and saw that it was not yet paid, even though Ken told me everything would be all right. I called them and after half a day they finally figured out what happened. They were supposed to deposit my check and send a payment to the loan. Instead, they sent my check to the loan people. The loan holder could not cash my check, as it was paid to Anderson Toyota. Once they found their error, they promised to send the money to the loan holder over night and to have my check sent back to the dealership. Ken seemed unimpressed at the mistakes he had made that led to this problem and did not give an honest apology. Due to his attitude and continued issues, I asked never to have to deal with him again. I was then told that Dan would work with me going forward. I watched my loan on line, saw it was not getting paid, and made another payment, as I did not want to incur late fees. The payment did post, but the story is not done. This all happened at the beginning of March. Here it is, the end of May, and they still have not cashed my check. I am worried about this. I do not want 6 months to go by and suddenly get a call from the dealership stating I have to write the check again. Lastly, I have called their financial services, Dan this time, for three days in a row and no one has called me back. I've called them three times today. I am not a happy camper. I don't like writing bad reviews, but maybe this will spur some action. Again, the sales team was good, but their financial services have been terrible for me. More

A place and people you can trust My wife and I just bought a lexus Rx . Dealing with chris and the manager , Matt and the business manager John who did the finances and the insurance My wife and I just bought a lexus Rx . Dealing with chris and the manager , Matt and the business manager John who did the finances and the insurance was a breeze. every one was very accomodating and professional . our sales person, Chris went the extra mile to assist us in the process and gave all the options to get what we needed. I could not ask for a better, friendly and profesional service. I told Chris , It is nice to deal with people that we trust. and that is the simple truth. Dealing with Jeff and Bob at the service department for previous service has been very pleasant and friendly and with flexibility More

caring, patient, professional Lexus of Rockford has done all of the service on my car for over 11 years. Jeff consistently goes above and beyond to be sure I understand the service Lexus of Rockford has done all of the service on my car for over 11 years. Jeff consistently goes above and beyond to be sure I understand the service required. He secures a loaner when my car is in for service. Since I live 50 miles from Rockford I appreciate this. Regardless of how busy he is, he always takes time to visit with me. After 10 years and 200,000 miles on my ES I decided to purchase a RX. Mike was professional and gave me all the information I needed to make a decision. I never felt pressured to rush into a purchase. Once the vehicle arrived Mike walked me through all of the details to be sure I was comfortable. Mike has a great sense of humor and makes a point to say Hi whenever I'm at the dealership. More

Stress free! ?? I recently bought a minivan and was very nervous about it. It's the first vehicle I've bought completely on my own! Dave, Mike and Kenny were all grea I recently bought a minivan and was very nervous about it. It's the first vehicle I've bought completely on my own! Dave, Mike and Kenny were all great to work with and completely put me at ease! I would definitely recommend all three of them to anybody!!! ?? More

Phenomenal Buying Experience In exploring lease-end options for my BMW, I had a poor experience with the local BMW dealership - the lease end process was painful. I decided to lo In exploring lease-end options for my BMW, I had a poor experience with the local BMW dealership - the lease end process was painful. I decided to look at Lexus options and saw a much better value for my money. The whole buying process was seamless and enjoyable. Ben was great to work with. Probably the best expierence I've had with any dealership. I was impressed that his manager, Matt, took such a vested interest in making sure I was happy. They both went above and beyond. Another sales rep, Steve, even spent his time with us when Ben was unavailable. Dan in finance was great to work with as well. I highly recommend Anderson Lexus. Great car, great experience! More

Saying I had an excellent experience is an understatement!! On May 2 I went to Anderson intending only to test drive a 2015 RAV4 (having done research, I thought it was the right vehicle) just so that I'd know On May 2 I went to Anderson intending only to test drive a 2015 RAV4 (having done research, I thought it was the right vehicle) just so that I'd know what I'd want in the near future. My salesperson, Michelle Mitchell, was awesome. After I'd told her my needs and wants, she asked questions I hadn't thought of. I was open to considering other vehicles, and after discussion and a test drive, I knew the RAV4 was perfect. So perfect, in fact, that I didn't want to wait for "someday." Anderson's lot had exactly what I wanted, and I drove my new car home that day. The entire Anderson experience was stellar--I have no complaints, and would recommend them in a heartbeat (especially Michelle Mitchell). I am so, so happy that I went to Anderson! There was none of the sales pressure that I've had at other dealerships and I left knowing that I'd made the right choice all around. I'm telling all my friends each time I show off my RAV4! Thanks, Michelle and Anderson! I look forward to returning to you for my next vehicle!! More

Love this dealership My car broke down on the way in to town from Minnesota. Ben Bleed, Matt Jensen and John Wegner were great helps getting me into a New Kia. Highly rec My car broke down on the way in to town from Minnesota. Ben Bleed, Matt Jensen and John Wegner were great helps getting me into a New Kia. Highly recommend them! More

Amazing! We came in looking to buy a convertible and left purchasing a RC F sport! Wow what an amazing car. Chris Beto, our salesman, was obviously good at his We came in looking to buy a convertible and left purchasing a RC F sport! Wow what an amazing car. Chris Beto, our salesman, was obviously good at his job, as we purchased a car completely different than what we thought we wanted. Very pleased and can't wait to further this relationship with the Lexus family! Thanks Chris! More

Great experience I recently purchased a 2015 Lexus NX F Sport (That I love). My sales person was Steve Anderson. It was great experience. Steve was knowledgeable a I recently purchased a 2015 Lexus NX F Sport (That I love). My sales person was Steve Anderson. It was great experience. Steve was knowledgeable and friendly. He was always available for questions and was helpful with the whole buying process (and after). Dan in the finance department was also great. He made the loan process easy and fast. Everyone that I encountered in this dealership were wonderful. This was the most comfortable I have felt buying a new vehicle. More