Anderson Toyota Lexus

Excellent attention to our needs Danny Miethke asked the questions to see what we wanted/needed and found a great car for us. We continue to be happy with our care at Anderson Toyota Danny Miethke asked the questions to see what we wanted/needed and found a great car for us. We continue to be happy with our care at Anderson Toyota. More

Great to do business with! The team at Anderson made the buying experience smooth and enjoyable. I went there with my nine year old Grandson and the team treated us like we were The team at Anderson made the buying experience smooth and enjoyable. I went there with my nine year old Grandson and the team treated us like we were part of the team. Great to do business with!! More

Disgrace to the Toyota name Horrible sales experience. I'm not sure why I bought my truck from these people after the treatment I received from this establishment. Didn't receive Horrible sales experience. I'm not sure why I bought my truck from these people after the treatment I received from this establishment. Didn't receive any discount off the vehicle and got an insulting value for my trade in. I also was lied to several times about my the whereabouts of my trade in, and was personally insulted by the sales manager during negotiations. The only saving grace was that Scott my salesman was phenomenal, but unfortunately they don't handle the actual sale. I highly recommend you do not give these people your business. Vehicles are expensive investments that these people show no appreciation for. This however is not the reason I have such an issue with this dealership, the reason this place is such a disgrace to Toyota is because of the experience I have had with the service department. This is first time I've been screamed at by someone in customer service. Apparently the individual took serious issue with me when I instructed them to park my new vehicle in a specific location. He came in the service center and yelled at me and told me never to tell his guys what to do, he proceeded to slam down the paperwork for my car and stormed off. It is mind blowing to me that someone can do this and still retain they're job. This event has changed my opinion on Toyota as a whole. More

The Salesman was very helpful. My experience in purchasing the ES350 at Lexus of Rockford was wonderful. My relationship with Sales Consultant Michael Miethke began when I was sear My experience in purchasing the ES350 at Lexus of Rockford was wonderful. My relationship with Sales Consultant Michael Miethke began when I was searching the internet for a new vehicle. When I stopped in after work unannounced to test drive a vehicle, Michael gave me his complete attention. I drove the vehicle that I was originally thinking of purchasing, but also tested another which ended up really suiting my desires perfectly. Michael was very familiar with the details of the vehicle and spent a lot of time explaining things that I was unfamiliar with. Further, he offered his future assistance when I encounter unfamiliar accessories. In addition, Sales Manager, Dave Pearson, assisted Michael in making sure that I was pleased in every aspect of this purchase and my Lexus trade-in. Finally, the finance official was very helpful in explaining and achieving my desired end result in financing and warranty criteria. I am very pleased with all areas of my recent purchase. Lori Mitchell More

Our first Lexus Working with Keith for our first Lexus was an excellent experience. He was very professional and quite knowledgeable about the RX350 we were interes Working with Keith for our first Lexus was an excellent experience. He was very professional and quite knowledgeable about the RX350 we were interested I, ensuring we received the vehicle of our choice. Ben in finance was proactive and assisted us getting the best financing possible. I highly recommend any future buyers to ask for their assistance. More

Nice people...poorly serviced car. I purchased a used Subaru Outback last week. The sales team were very accommodating. Very pleasant and professional I sincerely felt that I was getti I purchased a used Subaru Outback last week. The sales team were very accommodating. Very pleasant and professional I sincerely felt that I was getting an honest square deal, even though it was a high-mileage used car. I understand it was sold "as-is". Unfortunately, the car should have been examined properly. Large oil spots in my driveway and my shop parking lot. Oil everywhere! Someone put 6 quarts of oil in a crankcase that holds 4.2 quarts. I emptied the pan, measured the amount, referred to the manual and put the correct 4.2 quarts back in. Also, the plastic shroud, or underneath "brush-guard was missing a large section. Negligent service. I cleaned the underside of the engine compartment thoroughly. Oil everywhere. Leaks like a sieve! Unbelievable This car should have been repaired or auctioned or LET THE BUYER BEWARE of a "slight oil leak". I cannot fault the sales people but someone in service should have given a heads-up. More

My First Car! After my folks bought a van from Anderson Toyota they suggested I look at their selection of used cars in hopes of finding one that was not only relia After my folks bought a van from Anderson Toyota they suggested I look at their selection of used cars in hopes of finding one that was not only reliable, but affordable with my limited income. It was great that I could preview the stock online, and go into the dealership with an idea of what I might test drive. I was greeted by Andy upon arrival, and right away he had two cars ready to show me; interestingly enough the car I liked online was ill-suited, but the one he suggested for me was great and better priced! He soon sat me down with Ben who clearly explained all the financials, and helped me get the best deal possible. My Toyota Corolla is an awesome 2014 sport model, and great to drive! I will recommend these guys to anyone in the market for a new car. More

I had limited time to work with I recently purchased a vehicle from Lexus of Rockford. I would highly recommend working with Keith Kruchten (Sales Associate) and Dave Pearson (Sales I recently purchased a vehicle from Lexus of Rockford. I would highly recommend working with Keith Kruchten (Sales Associate) and Dave Pearson (Sales Manager). They accommodated the fact that I had limited time to test drive cars and always had the vehicle of interest ready for me. The process was painless and I am satisfied with my purchase. I love my car and hope it lasts for a long time! More

Customer satisfaction I have a Rav4 and needed the maintenance for the first 10,000 miles. The dealership closest to me was the obvious choice, but it was also the wrong ch I have a Rav4 and needed the maintenance for the first 10,000 miles. The dealership closest to me was the obvious choice, but it was also the wrong choice. I went into the service department area, and waited to talk to one of two people at the service desk. One man said he would be with me in a minute, the other man said nothing. The guy who greeted me then disappeared and didn't come back. The other guy (on his computer) glanced up at me, and then back to his computer. He didn't say anything. After a bit, he asked me if I had an appointment, and I said no, I needed to schedule one. He asked me my name and what I needed and I answered his questions. He offered me a time, in three days, that conflicts with my classes. So, I said I couldn't take the appointment. He went back to his computer. I said I would get back to him, he said ok. I could tell that he didn't want to take time to help me because he was working on something else on the computer. I called Loves Park and talked to a man named Brock Correa, who said, when do you want to come in? He gave me his complete attention, and told me he would get me in whenever it was best for me! I will always call this dealership for maintenance on my two vehicles because they act like they care about me, and they want to work with times that are best for me. I appreciate the way I am treated as a customer at this dealership. Thanks Brock for helping me get back on the road in a safe, well maintained vehicle. More

Thanks Danny Miethke for the best customer service! Danny made buying a new car a painless process! He really listened to what I was looking for and gave me all the options. I was nervous about making s Danny made buying a new car a painless process! He really listened to what I was looking for and gave me all the options. I was nervous about making such a big purchase, but he really went the extra mile to make sure I was comfortable and knowledgeable. He answered all my questions, and went above and beyond. The customer service was excellent. I ended up with a 2016 Toyota Rav 4 and could not be happier. I will definitely come back to Anderson Toyota to buy my next car from Danny! More