Anderson Toyota Lexus

BEST CUSTOMER SERVICE! I normally do not write online reviews, but i promised eric in lexus service i would as a welcome present. i have had several different makes and mode I normally do not write online reviews, but i promised eric in lexus service i would as a welcome present. i have had several different makes and models of cars over the years, lexus by far is my favorite. it makes it even easier when the service department is staffed with friendly knowledgeable people. i came in for some basic maintenance and eric greeted me with a smile and a handshake to introduce himself, he said he has been with lexus for a week or so, and i am sure glad he is the guy helping me from now on. he let me know everything was ok with the car, told me i had a big service coming up, and mentioned what he could do in the future if i ever needed any help. first class all the way eric, thanks!! More

Somewhat frustrating Even though the dealership/techs could not find the reason for my tire inflation issues, they really took their time trying to find the issue, and the Even though the dealership/techs could not find the reason for my tire inflation issues, they really took their time trying to find the issue, and the service advisor I had today was amazing. His name is Brad Kahle. He made the appointment less frustrating by explaining what they had done in an attempt to diagnose the problem, and gave excellent recommendations as to what to try next. I appreciated the extra effort. More

15,000 mile maintenance I dealt with Brad Kahle and he was very professional, thorough and engaging. I was very pleased with my visit. Great job. And they also got me right i I dealt with Brad Kahle and he was very professional, thorough and engaging. I was very pleased with my visit. Great job. And they also got me right in and out in a very timely manner. Awesome. More

Lexus service and repair I purchased my 2013 ES350 from this dealership and have taken it there for all the 5k mile services. Recently I had an issue where my vehicle incurred I purchased my 2013 ES350 from this dealership and have taken it there for all the 5k mile services. Recently I had an issue where my vehicle incurred wheel damage on the left side. I requested a wheel alignment and wheel repair a long with my next service appointment about 2 days after I suffered the wheel damage. Upon their investigation it was discovered that the control arm and ball joint were damaged. Lexus fixed this under warranty and returned my vehicle. When I then drove at high speeds (over 70mph) i noticed a vibration and noise that likely came from the initial wheel damage days earlier. I took the vehicle right back without an appointment and they got me in. Lexus discovered the wheel bearings were also damaged, which they fixed under warranty again! The customer service was great and exceeded all expectations. This is why I recommend and drive a Lexus. I will be purchasing my next vehicle there again. More

Great Services & Hospitality! Last Friday, I went there for the special offer alignment for my old-oldies 2000 Lexus RX300. At 1st step I walked in, I felt like a million bucks cus Last Friday, I went there for the special offer alignment for my old-oldies 2000 Lexus RX300. At 1st step I walked in, I felt like a million bucks customer. (My car is not worth that much.) Nick and his service-Technician team were very polite, respect and great manner. The waiting room was very clean, comfortable. Lots of goodies :). I got my car back, clean, nice and shiny inside-out. Love the service. I would go back. Thanks & Great Job! More

Service Brad Kahle did an excellent job from pone call to finish. Great customer service.Even though my vehicle is a Chevy Tahoe they got it done in a very ti Brad Kahle did an excellent job from pone call to finish. Great customer service.Even though my vehicle is a Chevy Tahoe they got it done in a very timley manner. I will be back. More

Excellent Service I brought my 2015 Toyota in for its 15,000 mile check, I was greeted cheerfully at the door and all stated what service my car needed. Brad asked if t I brought my 2015 Toyota in for its 15,000 mile check, I was greeted cheerfully at the door and all stated what service my car needed. Brad asked if there were other issues that concerned me before having my car taken care of. Everything was completed in a short amount of time and all service issues that were taken care of were explained to me. From greeting to the work done, everything was excellent. More

Excellent service I have had my vehicle serviced in the past by Nic, and I have always been very satisfied with his service. This is the first time that I have had an o I have had my vehicle serviced in the past by Nic, and I have always been very satisfied with his service. This is the first time that I have had an opportunity to let the Lexus dealership in Rockford know what a fine person he is and what a great job he does in making sure that his customer is very satisfied with the service. More

Awesome experience I brought my 07 Lexus ES350 in for normal service I was happy the minute I walked in the door. Brian was there to greet me and Jeff came out to help m I brought my 07 Lexus ES350 in for normal service I was happy the minute I walked in the door. Brian was there to greet me and Jeff came out to help me he helped me get my phone programmed then wrote me up and got me in to a loaner car they had the car all gassed and warmed up for me. I couldn't be any happier with the service department here they are fantastic and do an awesome job I will keep returning and recommend this dealer. More

Great Service I brought my 2013 Avalon in for 45,000 service. I was greeted immediately and made to feel very welcome. The service staff is always polite and take g I brought my 2013 Avalon in for 45,000 service. I was greeted immediately and made to feel very welcome. The service staff is always polite and take good care of my car and respect my time. I really appreciate the time Ryan Corey takes to go over my service and answer any questions I may have. More