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Anderson Toyota Lexus
Loves Park, IL
2,164 Reviews
Anderson Toyota and Lexus of Rockford are part of the Anderson Automotive Group which has been serving the Rockford IL area for over 50 years. Our goal is to do everything possible to provide our customers with the best products and services at all times, while treating every client with the respect they deserve.
Our dealership is located on the corner of Riverside and Perryville in Loves Park IL, conveniently near I-90. We provide our customers with state-of-the-art diagnostic equipment in both our Lexus and Toyota service departments, free WiFi, a children's area, and the best new and used car selection in the area.
You'll also find amenities such as a one of a kind dog park (we're pet friendly!), and an outdoor fountain and lounge area. The majority of our employees have been with the dealership for many years, giving you the same familiar friendly faces to come back to for service and sales.
Our entire staff is completely committed to your satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,164 reviews
November 24, 2023
They provide good "customer service" to their vehicle owners. The "staff" is friendly and helpful to their customers. owners. The "staff" is friendly and helpful to their customers. More
by terryross0948
Employees Worked With
November 24, 2023
Had a great experience today at Anderson/Toyota. Christian Benitez was our salesman and he was extremely helpful and his knowledge of the vehicles was amazing. I would highly recommend this dealers Christian Benitez was our salesman and he was extremely helpful and his knowledge of the vehicles was amazing. I would highly recommend this dealership and Christian Benitez. More
by BForward
November 23, 2023
WORST experience I’ve ever had in my life. This place is a joke! BUYERS BEWARE and NEVER use this dealership. I’d give ZERO stars if I could. I”ll give a complete run down of the shady and dis This place is a joke! BUYERS BEWARE and NEVER use this dealership. I’d give ZERO stars if I could. I”ll give a complete run down of the shady and dishonest dealership literally, the WORST, if they have the car you want, GO somewhere else and have them get it. This place will tack on market adjustments and mislead you on the price, DO NOT let them rush you through finance process, READ every line of every document and don’t think for a second this dealership is on your side. Everyone customer I observed inside the dealership that day was either arguing about up charges with salesman or just looks disgusted to be in that environment. My experience, coming out of state and purchased a RAV4 from these idiots. Frank Bleers - We were coming from out of state so this guy initially over the phone was decent. This was only until we discussed purchase price and had everything mostly wrapped up, THEN, $3200 market adjustment up charge, a 3-1 type maintenance service (like $1000), and added theft deterrent called SHADOWMARK. This was on top of TAX and NON-TAX Fees. Please be thorough going through docs and PA, and do it at your pace, they are crooks, they literally rushed, or tried to rush and only showed me the parts of paperwork that needed my signature. It seemed more like arguing than negotiating with this guy but stick to your ground, they’ll cave on the market adjustment and a 3 for 1, YOU DONT have to pay for that. You don’t have to get SHADOWMARK either, your registration copy they give indicates that in BOLD writing. Do they tell you that tho? No, of course lol. Unfortunately, i did get stuck paying for this, but if your going Toyota, You DONT need This and don’t let them tell you anything different. Lastly, to sum up my experience with this guy, 1st, he literally told me, they don’t put market adjustments online and they wait to talk to you about that when you come to the dealership?? 2nd, literally gave us a box/gift for purchasing a car with key chains and pens. It was missing pens lol. Frank indicated they weren’t able to go into the room because no one had a key lol. You can’t make this stuff up! AVOID this dealership! Joe Ristow - I’ll keep it short on this guy cause there’s not much to say. This guy stopped by and talked to me twice, never one did he tell me his name or introduce himself formally. I mean, very socially awkward times when he was around. No social skills and didn’t even say a word when we left lol. I’m sure this guy is book smart and but not at all common sense smart and u professional. I see why they probably keep this guy him behind a desk and away from people somewhat. Lastly, Ryan dilenardo: STAY AWAY from this dude if that’s the office they bring you too for finance materials. SERIOUSLY, walk out and find another dealership. He actually introduced himself initially, pretty forced tho. His tactic is he’ll try to butter you up and downplay the documents your signing, then stick a computer screen in front you, yep you guessed it, he controls all the scrolling and what you see. Did he tell me SHADOWMARK was not a requirement and I didn’t have to go with it to finance with them? NO. They were all the bad salesman and people overall, but This guy and Joe Ristow might be the worst, I’ve ever seen. They will take advantage of you, extort you, and just lack professionalism you would think you might get when you spend that kind of money. We talked them somewhere down like $4,500-$5000, off the asking price but was a dog fight and threatening to walk out every 5 minutes. BUYERS BEWARE and go elsewhere to avoid this disrespectful and unprofessional dealership. More
by chbaum02
November 22, 2023
Frank was amazing to work with and was able to help me find the perfect car for me! Would highly recommend this dealership! find the perfect car for me! Would highly recommend this dealership! More
by rjkopfhamer
Employees Worked With
November 22, 2023
Frank was very nice and helpful. Good personality and good overall experience. Would recommend him as a salesman. Good personality and good overall experience. Would recommend him as a salesman. More
by codystroud
Employees Worked With
November 20, 2023
Christian Benitez and Ben Bleed were very courteous and professional. They provided me what was promised and expected. Thanks. professional. They provided me what was promised and expected. Thanks. More
by sales.kalayil
November 17, 2023
Don Smith is awesome to work with to get you the best price he can along with his team. If your looking for a new car or truck go and talk to Don Smith. price he can along with his team. If your looking for a new car or truck go and talk to Don Smith. More
by rwilli918
Employees Worked With
November 15, 2023
Brian is good Man . Take care very good to me about over 10 years to me. thank you so much Brian. My car all the car TOYOTA , all way when I come see him ,he take care Take care very good to me about over 10 years to me. thank you so much Brian. My car all the car TOYOTA , all way when I come see him ,he take care of me, I am very. happy when my car done . THANK YOU BRIAN . More
by Huu Tran
Employees Worked With
Ryan Corey
November 11, 2023
A very clean and inviting atmosphere, would recommend buying a car here to any of my friends buying a car here to any of my friends More
by JBoom
Employees Worked With
November 10, 2023
I had positive experiences at the dealership before. However, todays visit was terrible. I brought my car for a 10,000 miles maintenance visit. I was told I would be contacted on the phone (text) whe However, todays visit was terrible. I brought my car for a 10,000 miles maintenance visit. I was told I would be contacted on the phone (text) when it was completed. 1.5 hours later, I was still patiently waiting in the waiting room. Finally I decided to check and explained to the receptionist how long I was waiting. The receptionist had absolutely no empathy or compassion for my long wait. She seemed to have missed my folder. The car was ready for a while but no one has contacted me. No one apologized for my long waiting. In fact the receptionist and the technician were laughing about it - it seemed it was funny to them that my folder was missed. It did not matter that I was waiting for so long. There was empathy or understanding for my long and unnecessary waiting and no explanation. I felt very disrespected. Customers and people in general should not be treated this way! The reception area is very nice and is even decorated with fresh flowers. However, none of this matters whey you have rude people working for you! More
by Allie
Employees Worked With
Receptionist - not listed above- working before closing of the dealership, Eddie Brown
