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Anderson Toyota Lexus
Loves Park, IL
2,170 Reviews
Anderson Toyota and Lexus of Rockford are part of the Anderson Automotive Group which has been serving the Rockford IL area for over 50 years. Our goal is to do everything possible to provide our customers with the best products and services at all times, while treating every client with the respect they deserve.
Our dealership is located on the corner of Riverside and Perryville in Loves Park IL, conveniently near I-90. We provide our customers with state-of-the-art diagnostic equipment in both our Lexus and Toyota service departments, free WiFi, a children's area, and the best new and used car selection in the area.
You'll also find amenities such as a one of a kind dog park (we're pet friendly!), and an outdoor fountain and lounge area. The majority of our employees have been with the dealership for many years, giving you the same familiar friendly faces to come back to for service and sales.
Our entire staff is completely committed to your satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,170 reviews
December 01, 2023
We had a wonderful experience with Lexus when purchasing our new vehicle! Gio, Matt, and Ben were all so easy and helpful to work with. The trade-in price for our previous vehicle I thought was fair. We w our new vehicle! Gio, Matt, and Ben were all so easy and helpful to work with. The trade-in price for our previous vehicle I thought was fair. We will definitely buy from Anderson again in the future. More
by mooregrantw
November 30, 2023
This is the fifth Toyota brand vehicle I have purchased from Anderson Automotive Group. Each experience has been wonderful. Yesterday when I purchased my Lexus, everyone with whom I met was friendly, kn from Anderson Automotive Group. Each experience has been wonderful. Yesterday when I purchased my Lexus, everyone with whom I met was friendly, knowledgeable, and very helpful. It is apparent that they truly care for their customers and will do anything possible to make sure the customers feel happy and respected. I have recommended Anderson Toyota/Lexus to others and will continue to do so. More
by mlgstitcher
November 25, 2023
I bought my previous vehicle from Anderson Toyota in 2011 and returned to them for a new one this year! Seana was very available and answered all my questions, great job! and returned to them for a new one this year! Seana was very available and answered all my questions, great job! More
by Francine
November 25, 2023
Excellent dealership. All if the staff from sales associate to manager are knowledgeable and helpful. All if the staff from sales associate to manager are knowledgeable and helpful. More
by labdog481
November 25, 2023
Christian and Ben were great. Christian was very knowledgeable on the RX 500H, He provided information on the options, performance and difference between different RX models. Be Christian was very knowledgeable on the RX 500H, He provided information on the options, performance and difference between different RX models. Ben was very helpful with the different finance options and made the process seamless and quick. More
by 4word22
November 24, 2023
Had a great experience today at Anderson/Toyota. Christian Benitez was our salesman and he was extremely helpful and his knowledge of the vehicles was amazing. I would highly recommend this dealers Christian Benitez was our salesman and he was extremely helpful and his knowledge of the vehicles was amazing. I would highly recommend this dealership and Christian Benitez. More
by BForward
November 24, 2023
Very friendly people and helpful. Transparent in sales and honest with their product. Thorough with explanations Transparent in sales and honest with their product. Thorough with explanations More
by sdavis07
November 24, 2023
They provide good "customer service" to their vehicle owners. The "staff" is friendly and helpful to their customers. owners. The "staff" is friendly and helpful to their customers. More
by terryross0948
Employees Worked With
November 23, 2023
WORST experience I’ve ever had in my life. This place is a joke! BUYERS BEWARE and NEVER use this dealership. I’d give ZERO stars if I could. I”ll give a complete run down of the shady and dis This place is a joke! BUYERS BEWARE and NEVER use this dealership. I’d give ZERO stars if I could. I”ll give a complete run down of the shady and dishonest dealership literally, the WORST, if they have the car you want, GO somewhere else and have them get it. This place will tack on market adjustments and mislead you on the price, DO NOT let them rush you through finance process, READ every line of every document and don’t think for a second this dealership is on your side. Everyone customer I observed inside the dealership that day was either arguing about up charges with salesman or just looks disgusted to be in that environment. My experience, coming out of state and purchased a RAV4 from these idiots. Frank Bleers - We were coming from out of state so this guy initially over the phone was decent. This was only until we discussed purchase price and had everything mostly wrapped up, THEN, $3200 market adjustment up charge, a 3-1 type maintenance service (like $1000), and added theft deterrent called SHADOWMARK. This was on top of TAX and NON-TAX Fees. Please be thorough going through docs and PA, and do it at your pace, they are crooks, they literally rushed, or tried to rush and only showed me the parts of paperwork that needed my signature. It seemed more like arguing than negotiating with this guy but stick to your ground, they’ll cave on the market adjustment and a 3 for 1, YOU DONT have to pay for that. You don’t have to get SHADOWMARK either, your registration copy they give indicates that in BOLD writing. Do they tell you that tho? No, of course lol. Unfortunately, i did get stuck paying for this, but if your going Toyota, You DONT need This and don’t let them tell you anything different. Lastly, to sum up my experience with this guy, 1st, he literally told me, they don’t put market adjustments online and they wait to talk to you about that when you come to the dealership?? 2nd, literally gave us a box/gift for purchasing a car with key chains and pens. It was missing pens lol. Frank indicated they weren’t able to go into the room because no one had a key lol. You can’t make this stuff up! AVOID this dealership! Joe Ristow - I’ll keep it short on this guy cause there’s not much to say. This guy stopped by and talked to me twice, never one did he tell me his name or introduce himself formally. I mean, very socially awkward times when he was around. No social skills and didn’t even say a word when we left lol. I’m sure this guy is book smart and but not at all common sense smart and u professional. I see why they probably keep this guy him behind a desk and away from people somewhat. Lastly, Ryan dilenardo: STAY AWAY from this dude if that’s the office they bring you too for finance materials. SERIOUSLY, walk out and find another dealership. He actually introduced himself initially, pretty forced tho. His tactic is he’ll try to butter you up and downplay the documents your signing, then stick a computer screen in front you, yep you guessed it, he controls all the scrolling and what you see. Did he tell me SHADOWMARK was not a requirement and I didn’t have to go with it to finance with them? NO. They were all the bad salesman and people overall, but This guy and Joe Ristow might be the worst, I’ve ever seen. They will take advantage of you, extort you, and just lack professionalism you would think you might get when you spend that kind of money. We talked them somewhere down like $4,500-$5000, off the asking price but was a dog fight and threatening to walk out every 5 minutes. BUYERS BEWARE and go elsewhere to avoid this disrespectful and unprofessional dealership. More
by chbaum02
November 22, 2023
Frank was amazing to work with and was able to help me find the perfect car for me! Would highly recommend this dealership! find the perfect car for me! Would highly recommend this dealership! More
by rjkopfhamer
Employees Worked With
