Anderson Toyota Lexus

Went Above and Beyond for us Dave worked hard to get us the best deal within our price range and payment we wanted. They also tried for days to make sure they got us the color and Dave worked hard to get us the best deal within our price range and payment we wanted. They also tried for days to make sure they got us the color and packages we wanted. It was a complete service. Dave even helped me with my Lexus lease turn in! Extremely happy and will definitely be back! More

Outstanding Customer Service and Knowledge of vehicles Chris Beto has sold me 3 Lexus SUV's now and his outstanding customer service does not disappoint. Chris' knowledge of the vehicles, especially now w Chris Beto has sold me 3 Lexus SUV's now and his outstanding customer service does not disappoint. Chris' knowledge of the vehicles, especially now with all the bells and whistles, is immensely helpful. I love my 2018 RX350 and thankfully, so does my tall, husband (so smooth he even likes driving it), as Chris assured me he would. I find Lexus of Rockford to be an exceedingly professional, fair and honest Dealership with an absolutely outstanding Service Department. I highly recommend Lexus of Rockford, their Service Department and Chris Beto in Sales, you can't go wrong. More

Excellent Customer Service I leased my first Toyota 2 and a half years ago and part of the lease included the Toyota Care Service. Each time I have had to schedule service, I ha I leased my first Toyota 2 and a half years ago and part of the lease included the Toyota Care Service. Each time I have had to schedule service, I have had no problem making appointments that worked with my schedule, everyone has been extremely helpful and I am able to wait while service was done. I just went in for my last appointment before my lease is up and Greg not only took care of my service needs but he also explained how to continue Toyota Care should I decide to purchase my leased vehicle. I have been extremely pleased with my Camry as well as all service needs at no additional cost. Plus they always give me free car wash at any Kelley Williamson Mobil with each visit. More

extraordinary employee service The most amazing thing happened this morning. When the wife and I pulled her new Prius out of our garage, the front right tire was flat. Since the w The most amazing thing happened this morning. When the wife and I pulled her new Prius out of our garage, the front right tire was flat. Since the wife had the tries rotated yesterday, we were surprised. A neighbor, Nate Martin, was driving by. Nate saw we were having a problem, stopped, and offered to change the tire. Nate is an employee of Anderson Toyota. As he started loosening lug nuts, he said this was something Toyota was happy to do for us. When the jack failed because the car was on a slope, Nate drove home and brought back two jacks so he could finish the job. I then drove the car up to the dealership and they repaired the tire, which had picked up a nail. Thanks to Nate, our day before Thanksgiving has given us even more to be thankful for. More

Welcoming Dave Gilmore pulled every vehicle I looked at in the garage because it was freezing out. He showed me every option and how everything worked. He knew Dave Gilmore pulled every vehicle I looked at in the garage because it was freezing out. He showed me every option and how everything worked. He knew I was a little on the fence on what I wanted. He was very patient and made it an easy process. (My girls loved the fresh baked cookies) I'm extremely happy with my Toyota, Dave Gilmore, and the other staff at Anderson. More

More than satisfied Dave Gilmore is what all salemen should be like. He took his time with me and my wife. There was never any pressure or push. Whatever we asked of him Dave Gilmore is what all salemen should be like. He took his time with me and my wife. There was never any pressure or push. Whatever we asked of him he delveried. Thanks for everything Dave!! More

Outstanding service department and sales team Over the past month I brought in my 2015 4Runner and purchased a 2018 4Runner. In October, Sr. Service Advisor Ryan Corey offered great customer servi Over the past month I brought in my 2015 4Runner and purchased a 2018 4Runner. In October, Sr. Service Advisor Ryan Corey offered great customer service that started with a handshake and ended with a recommendation that saved me time and money. In November, David Gilmore, provided great follow-up as I called while on travel for business regarding a 2018 4Runner on the lot. He not only worked hard to have the vehicle ready for a test drive, but was fair in the negotiation process. I will definitely recommend the service AND sales department at Anderson Toyota. More

Visitor from Florida had to receive service twice in a week. I was traveling from Florida last month and my car would not stay started. It kept shutting down after about 1 to 5 secs of starting. After finally I was traveling from Florida last month and my car would not stay started. It kept shutting down after about 1 to 5 secs of starting. After finally getting it to stay running, i drove to the dealership and explained my situation to Eric Hoffman. Of course like may "car stories" the car started every time we tried it at the dealership. But Eric took the time to make sure my battery was charged, it was. He left me with his card and directions to call if I had any further trouble while in the Rockford area. Guess what, I was back a week later...not with the same problem, a new one. I had been backed into by a car while parallel parking. The other car had hit my front bumper hard enough to leave a small dent and snap some clips to send my drivers side front bumper askew by an inch or so. I was worried about driving back to Florida with the bumper flapping. To my rescue, out of the service department came Hector...he took my car and when it was returned after a half hour, it had been washed and my bumper back in alignment and very solid. Thank you so much. More

My second purchased from Chris!! I just purchased my second vehicle from Chris Beto @ Anderson and cannot tell you how much I appreciated his professionalism while remaining a humble, I just purchased my second vehicle from Chris Beto @ Anderson and cannot tell you how much I appreciated his professionalism while remaining a humble, fun person to do business with. Chris went above and beyond with answering my questions and if he couldn't, he could find someone who could. I cannot say enough about how wonderfully I was treated, considering I was buying a used car and not something all new and shiny. I'll be back for a 3rd Lexus .... some day. Thank you for a great experience!! More

Best experience at a Lexus dealer I shopped 3 dealers before purchasing my new Lexus. Lexus of Rockford and Sales Consultant, Michael Miethke were exceptional and easily earned my busi I shopped 3 dealers before purchasing my new Lexus. Lexus of Rockford and Sales Consultant, Michael Miethke were exceptional and easily earned my business. Michael did not pressure me and gave a clear quote on the price of the vehicle I requested. It was evident when you walked onto the showroom floor that customer service was a priority and that was true from mamagement on down the chain. It was a great car buying experience and I love my new Lexus. More