Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Anderson Subaru
Pensacola, FL
266 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
266 Reviews of Anderson Subaru
June 14, 2015
Quick look at broken hatch I had Anderson Subaru take a look at my hatch, which had a welded nut come loose where the tailgate attaches to the strut. They couldn't provide immed I had Anderson Subaru take a look at my hatch, which had a welded nut come loose where the tailgate attaches to the strut. They couldn't provide immediate help, but they did not charge to take a look. I appreciate the work. Previously, Anderson has done a timing belt change for me and fixed a broken air conditioning. I typically do my own maintenance and have modified the car myself, so I can be a picky customer. But, Ian in service is especially great to work with, and they're willing to let me come into the work bays to see what the techs are doing. I highly recommend their service department. More
by Anonymous Subaru Driver
Employees Worked With
Ian Maslanka
June 10, 2015
Tire coverage is a joke I think it sucks to pay up front for additional coverage on a new vehicle purchased at a dealership and when something goes wrong having to pay up fro I think it sucks to pay up front for additional coverage on a new vehicle purchased at a dealership and when something goes wrong having to pay up front for the repairs then having to file for reimbursement on the repairs. The dealership should eat those costs and get the reimbursement instead of putting that financial strain on the customer who is already paying a lot for one of the dealerships new vehicles. Learn how to customer service, this dealership didn't use to operate like that. More
by jgreen1276
Employees Worked With
Anderson Subaru Service Department
June 06, 2015
Quick and thorough service I brought my 2014 Outback in for its 15,000 mile servicing and my only disappointment was that they were so fast and efficient that I did not have tim I brought my 2014 Outback in for its 15,000 mile servicing and my only disappointment was that they were so fast and efficient that I did not have time to finish my crossword puzzle. Washing the vehicle is a touch that few dealerships provide as part of their service and is appreciated. More
by joec
Employees Worked With
Joanne byard and Ricky McCarty
June 03, 2015
Efficient and thorough. I trust the Subaru dealer to perform routine maintenance as expected, and I haven't been disappointed yet. More than 30K miles and going strong. I trust the Subaru dealer to perform routine maintenance as expected, and I haven't been disappointed yet. More than 30K miles and going strong. More
by JH
Employees Worked With
Ian and the new lady
June 03, 2015
Best car buying experience!!! Wow is all we can say! We purchased our vehicle over a month ago and are still talking about how great the entire experience was. Adam was phenomena Wow is all we can say! We purchased our vehicle over a month ago and are still talking about how great the entire experience was. Adam was phenomenal with his knowledge of vehicles and customer service skills. We purposefully dress down to see how we will be treated and he did not treat us poorly as other dealerships did. Our experience with him is what caused us to purchase our CrossTrek through Anderson. He even moved the car seat into the new vehicle in the soaking rain. Thank you!!! More
by HappyFamily
Employees Worked With
Adam Corey
May 29, 2015
routine maitenance great job with the routine service. They were not able to solve one problem with my phone and bluetooth connection in the car. I will need to retu great job with the routine service. They were not able to solve one problem with my phone and bluetooth connection in the car. I will need to return in hopes that this can be resolved. Also the notice that a service was needed was not reset and again I had to return to get this taken care of. More
by maryp
Employees Worked With
service department
May 26, 2015
Great Body Shop This is the second time we have had to our Forester in the body for damage caused by other vehicles hitting it. Both times the work was completed on t This is the second time we have had to our Forester in the body for damage caused by other vehicles hitting it. Both times the work was completed on time or ahead of schedule (last time was 1 week ahead) without compromising any quality. Vehicle still appears new after 1 year and two collisions. Both insurance companies worked directly with the shop and there were no issues raised on the cost of repairs. Employees were very good about working with customer to streamline the process and minimize/eliminate out of pocket expenses. More
by Forester Owner
Employees Worked With
Bobby Glen Buffington
May 26, 2015
wind noise in 2015 outback 2015 Outback brought in for wind noise-dear attempted fix provided for via Subaru. now the noise is worse than ever. We were told we had to wait until 2015 Outback brought in for wind noise-dear attempted fix provided for via Subaru. now the noise is worse than ever. We were told we had to wait until Subaru came up with another fix-they were aware of the problem. This is not acceptable. We have the original warranty and an extended warranty and are left with a fix that did not work. In fairness, the service manager was very courteous. More
by mjarod
Employees Worked With
Service manager
April 14, 2015
WHAT HAPPENED TO THE CAR WASH ? I brought the forester in for routine maintenance. The service was completed quickly and everything was good except that the car wash that we were tol I brought the forester in for routine maintenance. The service was completed quickly and everything was good except that the car wash that we were told we would get each time we came in for service was not done. When I asked about it, they called back to the service department and were told that the new manager was not doing the car washes anymore. This was a nice service that was offered and I feel that it should be continued at least for the owners that had been told that they would get them. More
by happyone
Employees Worked With
Wayne Barr
April 12, 2015
New CrossTrek Easy to buy car, very friendly efficient salesman. I would definitely recommend. Love the orange color. Hope this car lasts 10+ years with no problems Easy to buy car, very friendly efficient salesman. I would definitely recommend. Love the orange color. Hope this car lasts 10+ years with no problems! More
by crosstrekorange
Employees Worked With
Wayne Barr
