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Anderson Subaru
Pensacola, FL
266 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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266 Reviews of Anderson Subaru
December 06, 2015
see below I always feel that we get exceptional service. Did not realize that my 'free' service had expired but did have the techs do what was necessary.....th I always feel that we get exceptional service. Did not realize that my 'free' service had expired but did have the techs do what was necessary.....that included oil change, air filter and tire rotation. Jakob was very professional and explained what they found. It was early on a Sat. morning and I originally brought SUV in to be assessed after it had been backed into by another driver...but since I was there, I authorized the work which would have come due soon enough. I was disappointed that there were no discount coupons.....and the cost was over $100. That is not inexpensive! More
by fran, not Bill
Employees Worked With
Jakob
December 04, 2015
Excellent!! Always a fantastic visit at this dealership. Everyone is nice and friendly. Service dos not take long and the waiting area is nice. We had a great tim Always a fantastic visit at this dealership. Everyone is nice and friendly. Service dos not take long and the waiting area is nice. We had a great time playing in the kids area. More
by Craig Struck
Employees Worked With
This is an awkward question if I can't remember someone's name. How about a list of service employees?
December 02, 2015
Still Matter This was my first 6 month check--oil change mostly. The fact it was paid for by Subaru and the car was detailed made me feel that my car experience ma This was my first 6 month check--oil change mostly. The fact it was paid for by Subaru and the car was detailed made me feel that my car experience matters AFTER the purchase! Thanks. More
by CarX2
Employees Worked With
Jason
December 01, 2015
Replacing a damaged tire Had a tire replaced that had taken a wood screw in a spot that precluded plugging. Process was very smooth but as an extended warranty gold plus plan Had a tire replaced that had taken a wood screw in a spot that precluded plugging. Process was very smooth but as an extended warranty gold plus plan member, I was surprised that no offer was made to take care of the reimbursement claim process for me. I was simply told to call the number on my paperwork and they would walk me through it. Even the folks at the claim center were surprised that it was me calling and not the dealership. They said they take these calls all the time from dealerships. Anyway, it was a fairly simple process. I had to fax the service paperwork to them. Luckily I have a fax. More
by rickmbp
Employees Worked With
Maria in Service
November 14, 2015
AIRBAG RECALL The service was very good, with excellent quality work. The only thing that could be improved is someone to always be present at the service window o The service was very good, with excellent quality work. The only thing that could be improved is someone to always be present at the service window or a call button for customers to let someone know they are there to drop off their vehicle for repair/maintenance service. Also, I did have to show up twice since the lady on the phone didn't check to make sure that a part was required before coming into the store for my appointment service. More
by Robert
Employees Worked With
Front female service rep
October 31, 2015
Excellent Service Always a positive experience here. Their service department is top notch. Everyone is so nice and easy to talk with. They always have or can find an Always a positive experience here. Their service department is top notch. Everyone is so nice and easy to talk with. They always have or can find an answer to my questions (I always have lots of questions). One of the many many reasons Iam glad I switched to Subaru. More
by Craig Struck
Employees Worked With
Miranda
October 15, 2015
Good Service and Excellent Customer Relations I have unfortunately have had to bring in my car multiple times to the Anderson Suburu Service department. Every time they were very capable of handli I have unfortunately have had to bring in my car multiple times to the Anderson Suburu Service department. Every time they were very capable of handling the issues, they always had an opening to do work on the car. Maria, the main representative was always very nice and professional. I was able to talk to the mechanic about questions and concerns I had. They gave me no problems when doing warranty work and the waiting room was very accommodating. They have service cars which you can borrow when you are having major work done so that my schedule was not interrupted. Body shop was just as accommodating and they did a fantastic job on the repair work. I will be going back to Anderson in the future for sure. More
by WRX13
Employees Worked With
Maria Ceasar
October 02, 2015
Good Dealership/Annoying Follow Up The people at the dealership are very polite and courteous and do a good job working on my Subaru. However, The follow up is very annoying. I don't The people at the dealership are very polite and courteous and do a good job working on my Subaru. However, The follow up is very annoying. I don't mind their email inquiries as to my level of satisfaction as I can choose to answer them or delete them but I strongly object to the phone calls. I am a veterinarian and do not carry my cell phone into my exam room as I consider that to be unprofessional. I keep it in my office so I can come out of the exam room and answer it when I hear it ring. This is a disruption of me performing my job and walking out on my clients. I try to answer all cell calls as I have a disabled child and each time the phone rings I am afraid that it is the school or doctor's office calling about my child. I think that all of this follow up is over-kill and I find it very annoying. More
by SubaruVet
Employees Worked With
Don't remember name
September 29, 2015
Friendly, professional Took my 2015 Crosstrek in for its first oil change/ tire rotation at 6000 miles. I was greeted promptly by a friendly young lady whose name unfortunat Took my 2015 Crosstrek in for its first oil change/ tire rotation at 6000 miles. I was greeted promptly by a friendly young lady whose name unfortunately escapes me. She quickly inspected my car and showed me the waiting area. My car was finished in about 35 minutes while I enjoyed a cup of coffee. When my car was returned I noticed right away that it had been washed (nice touch). When I started the engine I also noticed that the low washer fluid warning light that had been on for a few days was off. I hadn't mentioned it, but they topped that off for me too!! I think that the extra care is what separates average service centers from exceptional ones. Thanks for being exceptional. More
by barhap
Employees Worked With
Adam Corey
September 17, 2015
Very dissatisfied with the incompetence of the service depar The fact that a "Subaru" dealership has to contact a "Subaru" trained technician to determine what is wrong with my car after replacing several parts The fact that a "Subaru" dealership has to contact a "Subaru" trained technician to determine what is wrong with my car after replacing several parts costing me over $2k, is ridiculous, especially, when they say that they have "finally" found the problem and it is the Turbo (another $2500 to replace). I had to go back once after a routine oil change, because they left a plate off and I was severely leaking oil. I had to return yesterday because they "forgot" to put my engine cover on when I picked it up last week. I had to call them to find out why it was missing. Their answer to me was I picked it up too soon. However, they told me it was ready before I picked it up. Needless to say, I will never allow them to touch my car again!!!! More
by NanaC07
Employees Worked With
Ricky Scott
