Anderson Honda - Service Center

Jerry Lawson and Dustin Goodman - the very best in customer service through all the stages of car purchase and ownership! customer service through all the stages of car purchase and ownership! More

Recent experience after purchasing a used Honda with the title. Two liens. Mine and the prior owner according to MVA. Dealer claims not their issue and offers no solutions. So essentially I can’t sell or tr title. Two liens. Mine and the prior owner according to MVA. Dealer claims not their issue and offers no solutions. So essentially I can’t sell or trade the vehicle and Anderson doesn’t care. At all. More

The service center has gone downhill over the past year. I sat in my vehicle inside the receiving bay for 20 minutes before a server provider acknowledged me. I had an appointment, but they were overbooked I sat in my vehicle inside the receiving bay for 20 minutes before a server provider acknowledged me. I had an appointment, but they were overbooked and were unable to service my vehicle even though I booked my service a week in advance. After discussing my concerns, the service manager asked about the problem I was in for. We drove around the parking lot so that he could hear the noise. He informed me that he would reschedule me for the following week. However, he did not ever reschedule me. I received an automated notice that I missed my appointment even though I was there as scheduled and turned away. This was the second time I had attempted to have my issue addressed. The first visit, they claimed they did not notice a problem. I will be looking for a different Honda service going forward. More

Awful service from this dealership. When questioned about issues with my Accord, “that’s not our problem but Honda’s problem”. Waited all day for a call from their service dept. Buy a Honda from a dif about issues with my Accord, “that’s not our problem but Honda’s problem”. Waited all day for a call from their service dept. Buy a Honda from a different dealer that values your business. They don’t deserve your business. More

Horrible experience Very rude service department. I asked the service manager to point out the hole in my condenser - next thing I know he was in my face demanding that I Very rude service department. I asked the service manager to point out the hole in my condenser - next thing I know he was in my face demanding that I do not speak to him in that "tone". Seems like the service manager is full of himself. I walked into his office and first thing I see are his feet up on the desk, leaning back in the chair like he owns the place. I ended up getting "kicked out" AVOID AT ALL COSTS!!!!! THERE IS A BETTER DEALERSHIP RIGHT DOWN THE STREET LONG DUE UPDATE: I went to Heritage Honda a couple of weeks after this incident and they replaced the condenser under warranty. Unbelievable. More

Terrible service and communication Brought Odyssey van in for routine service. Told service tech on phone and in person that the van needed to be on a wheel alignment lift due to it be Brought Odyssey van in for routine service. Told service tech on phone and in person that the van needed to be on a wheel alignment lift due to it being a handicapped van with a lift. After waiting over an hour, a service technician told me that the lift was under repair and would not be ready until next week. No apology, no adjustment for inconvenience.... just told to reschedule for sometime next week. Needless to say, I have found another dealer to service all of my Honda vehicles. More

SPECIAL COVERAGE ADJUSTMENT I HAD TO BRING MY 2012 GMC TERRIAN IN FOR A SPECIAL COVERAGE ADJUSTMENT. I PAID FOR AN OIL CHANGE AND HAD TO BRING MY TRUCK IN FOR THEM TO CHECK THE O I HAD TO BRING MY 2012 GMC TERRIAN IN FOR A SPECIAL COVERAGE ADJUSTMENT. I PAID FOR AN OIL CHANGE AND HAD TO BRING MY TRUCK IN FOR THEM TO CHECK THE OIL EVERY 500 MILES... FINALLY GOT IT FIXED AND GET TRUCK BACK. A DAY LATER MY TRUCK WAS OVERHEATING AND HAD TO BE TOWED BACK INTO ANDERSON. SERVICE WRITER CALLS ME AND SAYS THAT I NEED MY RADIATOR REPLACED. IT WILL COST 610.00 AND THEY CAN GIVE ME 10% DISCOUNT. TAKEN TO ANOTHER MECHANIC AND HE STATES RADIATOR IS FINE AND NEVER WAS LEAKING . HE REPLACED A RING IN MY ENGINE FOR A COUPLE DOLLARS WHILE DEALERSHIP IS HAVING ME REPLACE A MAJOR PART AND TRYING TO CHARGE ME TRIPLE THE AMOUNT IT COSTS FOR A RADIATOR THAT ISNT EVEN BROKEN !!!!!!!!!!!!BEWARE!!!!!!!!!! More

AMAZING SERVICE Bought my Accord in June and had a problem in last weekend's slush & ice. The car was under warranty so it did not cost me anything to fix. The pers Bought my Accord in June and had a problem in last weekend's slush & ice. The car was under warranty so it did not cost me anything to fix. The person in the Service Dept. (Scott?) was very nice - he answered my questions so I could understand the answers, made sure Honda covered the service (it was a steering problem), helped me get a rental car with Honda's special rates and then got Honda to PAY FOR THE RENTAL!!!!! Not only was Scott a pleasure to work with, the lady in the office (with the red bows on her sweater!) could not have been nicer. She arranged to have the rental picked up at the dealership - no extra travel for me. I've recommended this dealership for sales and service in the past and will continue to do so - they are wonderful! More

Charged for parts they admitted I did not need I am a senior female that had a problem with a tire that consistently went flat. Mr. Tire discovered that the cause was a faulty stem valve. I took I am a senior female that had a problem with a tire that consistently went flat. Mr. Tire discovered that the cause was a faulty stem valve. I took my car to Anderson Honda and told them what Mr. Tire had said. My mistake was to tell them to replace all 4 stem valves. My bill came to over $500. If that was not bad enough, the tire I took in to have fixed still went flat. I got an email from Anderson Honda asking me to rate their service. Of course I gave them a low review. When I called Anderson Honda and told them that my tire was still going flat, the guy from the service department was more concerned about my low review which he said he did not appreciate receiving, then my tire which was still going flat. It was during that conversation he said to me that he did not even think that I needed new stem valves. I asked him why did they put them in then, instead of finding the real source of the problem and fixing that? His response was because that is what I told them to do. (Would they jump off a cliff if I told them to???). I called Honda Corporation direct and told them what happened at Anderson Honda. They put me on hold and called Anderson Honda. Honda Corporation came back on the phone and said they could not help me because the service performed was what I had asked for. My response was, "Do you know how unprofessional that sounds?!?!" If the service rep admitted that he did not think I needed new stem valves, he should have come to me and said so. I mean really, who is supposedly the expert here? A grey haired lady or a certified mechanic? And isn't real customer service all about helping people with their problems instead of taking advantage of them?? So, I tried another approach and informed them that they would benefit more by refunding my $500 instead of loosing me as a customer because my last two Hondas I bought new. The lady had to ask me twice to make sure I meant brand new and not used. She paused a moment, but still said she could not help me. IF THAT WAS NOT BAD ENOUGH, READ ON!! Having lost all respect and loyalty to Honda, and after weeks of continually adding air to my tire, I went to NC to visit my son and he and I took my Honda to a tire dealer there. Within 10 minutes the manager came out, with my faulty stem valve in hand and said that new stem valves were never put in my car. He replaced the stem valve to the tune of $65 (which included the labor) and I have not had a problem since. My advice...beware when doing business with Anderson Honda. More