Ancira Nissan

Mickey was always very professional and courteous. It was a real pleasure (for the first time in many prior new car purchases) to deal with such a neat individual. He was very informative and answered all of a real pleasure (for the first time in many prior new car purchases) to deal with such a neat individual. He was very informative and answered all of our questions. More

I purchased an Altima after shopping pretty hard for price. I was verbally quoted a figure and then happily began the purchase paperwork process. This is where I failed to be a good consumer. I did n price. I was verbally quoted a figure and then happily began the purchase paperwork process. This is where I failed to be a good consumer. I did not closely review the "Worksheet" they presented me. It contains numerous fees, costs, etc. for the vehicle I was purchasing. It took hours for all paperwork to be completed and I was in a hurry to make a meeting, my bad. Bottom line, the actual cost to me was almost $1000 more than I was quoted. This was due to two things, additional/questionalble fees and just not meeting the verbally quoted price. For example, the salesman told me I was going to get my windows etched with the VIN, no mention of cost to me. Now I find that there is a $149 charge for etching and it is mandatory. What? Why was this not part of the price I was quoted? More to my dissappointment, when I return to the dealer to discuss the issue with the new car manager, they politely stated that I signed the contract so too bad (not those words.) No offer of even a free oil change. Additionally, shopping at this dealer did not feel "right". The feeling I got was that they cared about one thing, making money. In this regard, a few days after the sale, they called saying it was a satisfaction survey but you could tell from the call that all they were interested in was getting my email address. I understand profit motive but a good dealership is going to care, at least a little, about their customer. I should add that the used car manager seemed to be the only decent individual there. In closing, if you are looking for either a good price or pleasant shopping experience, DO NOT PURCHASE FROM ANCIRA NISSAN. More

I am writing this review because I am an extremely happy customer! On December 19, 2011, I was involved in an accident that totaled my 1998 Honda Accord. Nothing seemed to go right after that. I felt so al customer! On December 19, 2011, I was involved in an accident that totaled my 1998 Honda Accord. Nothing seemed to go right after that. I felt so alone and helpless until Ron Wright, the used car manager at Ancira Nissan in San Antonio, came to my rescue. He literally did! I told him what had happened, and he just took me under his wing and told me not to worry. He said I had three options. I could either get my car repaired, buy a used car, or buy a new one. When I got my settlement, we were both shocked, and he advised, "Buy a new one!" He knew that my heart was set on buying another Honda. I just wasn't really happy with the feel of the new models. He suggested I just try test driving a Nissan Altima. Since I live in McAllen, Texas, I had to test drive models down here. I loved the feel of them, but they didn’t have all the extras. He said he had a white Nissan Altima at Ancira Nissan with blond leather interior and all the "bells and whistles." At my age (57), I want all the "bells and whistles!” Now the problem was… how to get to San Antonio since I was fixed on time. He told me to fly up and he'd pick me up at the airport. I had a rental car that needed to be turned in immediately. He then said, "No problem. Drive up, and we will take your rental to the agency for you." That was too easy. The next day, I drove up to San Antonio. I was excited, but nervous. When I arrived, Ron greeted me with open arms and introduced me to everyone. He hooked me up with Yogin Trivedi, a new car salesman. He was so friendly and accommodating. He showed me a white Altima. It was beautiful! I just didn't realize how cars have changed! I was living in ancient times with my '98 Accord. After we test drove it, I knew this was the vehicle for me. Yogin thoroughly explained every feature it offered. He even set up Sirius and my cell phone connection for me. Financing was also a breeze. Jimmy Guerra took care of me in this department, as well. I was truly being taken care of from every direction. How much better could it get? As I drove south, back to the Valley with my new Nissan Altima, Sirius begin playing, “What a Wonderful World.” Thank you, Ancira Nissan, Ron, Yogin, and Jimmy…truly San Antonio’s angels in disguise. More

Jim Hilliard was fine but I am very unhappy with the service received from Vince Harris. I felt insulted and discriminated against by Vince. He did the normal car games with me but was constantly pressu service received from Vince Harris. I felt insulted and discriminated against by Vince. He did the normal car games with me but was constantly pressuring me to finance with Nissan even though I told him that I was already financed through a bank. He then told me that I was not accepting the deal when I never stated that I did not. He implied that I was not happy with the trade cost because of the mileage on the vehicle and then compared me to his daughter and that she has the same car with less mileage. We were provided drive out costs for vehicles that mathematically did not add up. The TTL was twice what it should have been. There were obviously hidden fees involved. I asked for a printed break down of the costs and they refused. Vince stated "you can write it down" Update: Dealership contacted me and we ended up working out a great deal without Vince Harris. I have purchased the vehicle and am satisfied. I have updated my ratings. More

from the initial phone conversation I had the impression that my vehicle would be taken care of promptly and correctly. I have had scheduled maintance done at Ancira before and that is the reason that I too that my vehicle would be taken care of promptly and correctly. I have had scheduled maintance done at Ancira before and that is the reason that I took my vehicle back to them. I have been dealing with a servicce rep. named Greg or Craig, not sure hearing is not the greatest, but he has been exteemly courtious and helpful. More

cesar estrada and ancira nissan made this the most pleasant car buying experience that i have ever had. cesar was very professional and courteous and walked me thru ever step of the process i have rec pleasant car buying experience that i have ever had. cesar was very professional and courteous and walked me thru ever step of the process i have recommended ancira nissan and cesar estrada to all my friends and family and i will personally use them again when im ready to buy another vehicle More

There was a question of a refund on pre-paid maintenance plan on my traded-in car, which was only nine months old. The problem was not a simple one, but they figured it out and got me my refund. Also the ex plan on my traded-in car, which was only nine months old. The problem was not a simple one, but they figured it out and got me my refund. Also the experience the day of the purchase was a pleasant one. I also commend two other people in the refund effort. They are Ruben Rodriquez and Rhonda French. Ancira will continue to be my dealer of choice. More

Mickey was excited to help us and immediately took us to the lot where there were literally 100's of Nissan Maximas. We had stated that we were interested in a black or blue Maxima. He had both of these a the lot where there were literally 100's of Nissan Maximas. We had stated that we were interested in a black or blue Maxima. He had both of these automobile; however, we spotted a silver one with gray interior and we loved it. MIckey let us take it for a test drive and explained all the features. When I expressed problems with the Bluetooth on my previous car, Mickey set up my Bluetooth and it works. The paperwork process was completed promply and the car was "made read " while we were dealing with the paperwork. We were driving off the lot with our new car in less than 3 hours. Everyone at the dealership was friendly and helpful. Mickey got into the car with us and pointed out, again, all the features and evern set up a couple of my raidio stations. This is about the third or fourth car that we have bought at the dealership and we have always been treated fairly. More

I have bought very few new cars. Some of my friends have told horrible stories of their experiences. So, of course, I was not looking forward to dealing with a new car dealer. What a surprise I had. The told horrible stories of their experiences. So, of course, I was not looking forward to dealing with a new car dealer. What a surprise I had. The experience could not have been better. It was like my salesman, Ken Parsons, had been paid to insure that I was treated royally. He first demonstrated all the features of the car that made it stand out from other models and made sure that my questions or concerns were addressed. I had researched the market and was well aware of what a good competitive price would be. Ken worked with management and represented my best interests to obtain an offer that I was willing to accept and was a fair deal for all. In closing the deal, all employees gave 100 per cent to insure that I was a satisified customer. This company has incorporated all of the procedures for customer satisfaction that you would only expect to see at the luxury car dealers. They have certainly gained a life long customer. More

I called Ancira Nissan and asked to speak with a new car salesperson. I was connected to Mickey Davila. I presented him with the offer a local Mitsubishi dealer was making on a 2011 Galant, a car we weren't salesperson. I was connected to Mickey Davila. I presented him with the offer a local Mitsubishi dealer was making on a 2011 Galant, a car we weren't interested in, after a deal on a used 2010 Altima there fell through. He took my information and called me later that day with a better deal on a 2012 Altima. We went to the dealership that evening and drove home with our new car. More