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Ancira Nissan

San Antonio, TX

4.6
6,411 Reviews

10835 I-10

San Antonio, TX

78230

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6,411 Reviews of Ancira Nissan

May 19, 2021

Terrible, very careless technical staff ..didn’t bother to tighten lug nuts on rear tires upon replacing break system (deaths) /manager resolved by performing oil change and 1 gallon of gas for putting not More

by Neil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jorge De Los Santos
May 19, 2021 -

Ancira Nissan responded

I am disappointed to hear about your experience with us, Neil. Please give me a call at (210) 558-5001 so that I can look into this for you. I hope to hear from you! - Anthony Corey, GM Ancira Nissan, (210) 558-5001

May 19, 2021 -

Neil responded

Thanks for your prompt response ...I don't want to waste more time and repeat my story over again ... all services were performed at this location I am sure you can get records, scope and complaints ... I was looking to pay for that oil change and gas y'all offered ... initially Helga agreed to refund labor cost of work done ... seems that's too far now ... I like Nissan but truly upset over last experience .... was traveling to Austin work site with loose back end ... could not figure what was going on till I took it back to service dept ... major traffic going and coming back /// I suppose was lucky enough where no damage was done but trust I had to get service done there is gone ... To me, I should be confident when repair work done by dealer with genuine parts and factory trained labor ... I was binging my truck to dealer service and not to mom/pop or Sanchez garage ... turned out even worse case ... God bless y'all

May 19, 2021 -

Neil responded

Thanks for your prompt response ...I don't want to waste more time and repeat my story over again ... all services were performed at this location I am sure you can get records, scope and complaints ... I was looking to pay for that oil change and gas y'all offered ... initially Helga agreed to refund labor cost of work done ... seems that's too far now ... I like Nissan but truly upset over last experience .... was traveling to Austin work site with loose back end ... could not figure what was going on till I took it back to service dept ... major traffic going and coming back /// I suppose was lucky enough where no damage was done but trust I had to get service done there is gone ... To me, I should be confident when repair work done by dealer with genuine parts and factory trained labor ... I was binging my truck to dealer service and not to mom/pop or Sanchez garage ... turned out even worse case ... God bless y'a

May 19, 2021

Great customer service. Did not pressure me. Allowed me time to look around and come back and ask questions. Fadi and Johnathan S (finance) were both great More

by ACJTAPIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan S. , Fadi Sawah
May 19, 2021 -

Ancira Nissan responded

Thank you so much for the review!

May 19, 2021

I prefer the service center at this dealership versus the one I bought my vehicle at. I will be back. I did enjoy working with Mike on my previous Nissans. I’m sure Josh will fill his shoes well. More

by DAMIAN_H_GERENA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Cheatham
May 20, 2021 -

Ancira Nissan responded

Thank you for your trust, Damian - we miss Mike as well, but Josh is more than capable. We appreciate you!

May 19, 2021

I went without an appointment but Ancira was able to accommodate my request. The service was very quick. The waiting area was vey clean. Great service and good facility! More

by UMKORRA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Villarreal
May 20, 2021 -

Ancira Nissan responded

Thank you very much!

May 19, 2021

He was very polite and explained everything that my car needed and how much everything was going to cost. He kept me updated on everything. The oil change only took about an hour and a half. More

by Maria olivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Villarreal
May 20, 2021 -

Ancira Nissan responded

Thank you Maria!

May 19, 2021

The dealership is very well-kept and has nice individuals wanting the best for their customers! Cameron Robert and Jonathan Sepehri were fantastic and very helpful. More

by MICAELA BIGGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Sepehri, Cameron Robert
May 19, 2021 -

Ancira Nissan responded

Thank you so much for the review!

May 19, 2021

Went in to look at an inexpensive used car. The dealership accepted my cash offer after some back and forth. They closed our deal very quickly and hand us on our way with the car. They were very More

by SETALBOTT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monwell Randle, Mark Anthony Garcia
May 19, 2021 -

Ancira Nissan responded

Thank you for the review!

May 19, 2021

I was waiting for 3 hours for an oil change, filter cleaning, and tire rotation. I was not informed when they were done even though I was waiting in the lobby. More

by graftonlydia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daytona Leonard
May 20, 2021 -

Ancira Nissan responded

I'm sorry about the longer than expected wait. We work hard to get our customers taken care of and back on the road as quickly as possible, but sometimes we fall a bit short. We will do our best to WOW you on your next visit!

May 19, 2021

Great service and friendly staff! Would gladly recommend this place to my friends and family. thank you for your awesome customer service to your clients! More

by sportychick144
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daytona Leonard
May 19, 2021 -

Ancira Nissan responded

Thank you so much! We appreciate your recommendation!

May 18, 2021

Excellent service and wait time was not long. I explained that i was going on a road trip and to please have tech check tires and vehicle for anything that needs replacing. He provided checklist that was per More

by Marcus.iceman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Villarreal
May 18, 2021 -

Ancira Nissan responded

Thank you for the 5 stars! We hope you had fun on your trip!

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