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Anchor Nissan

North Smithfield, RI

4.8
823 Reviews

1041 Eddie Dowling Hwy

North Smithfield, RI

02896

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823 Reviews of Anchor Nissan

October 06, 2022

Picked at the vehicle. Agreed on Price and deposit amount. They never took the deposit and vehicle was sold to someone else. More

by 339fmh5gph22
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Shultz
Oct 10, 2022 -

Anchor Nissan responded

Morning John. I'm sorry that it did not work out with the van. However I do want to clarify something. The last conversation we had you told us you were having trouble securing financing and that was after almost a week of you trying to get a bank loan to purchase the van. During that conversation you mentioned you were going to try a couple more banks and needed a few more days to try and get a bank approval. Yes, we had one of our local repeat customers come in and was ready to move forward on the spot. We can't hold vehicles indefinitely and auto loans don't normally take multiple days to acquire approvals. Derek Lascola Sales Manager Anchor Auto Group

Oct 10, 2022 -

339fmh5gph22 responded

That's not completely true. No one asked you to hold the vans. Once the price was agreed for 2 vans, Nolan (sales), at his request, was to charge my credit card $10k as a deposit. Your finance person, who never returned any of my calls, was supposed secure my financing. There was never a time when Nolan told me that there was a problem. Prior to the agreement, Nolan called daily but then went silent. Finally, your 'charming' sales manager notified me that there is a policy not to finance cars sold to California (as if that's a regular occurrence with Anchor). That is when financing was turned over to me. And that was after a week of silence from your Finance and sales person.

September 29, 2022

I recently purchased a used vehicle from Anchor Nissan. Ishmael was very personable and made the car buying experience a pleasure. He went upon and beyond to make sure we were fully satisfied. More

by Jessica M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ishmael Arroyo
Oct 07, 2022 -

Anchor Nissan responded

Thank you so much for the 5 stars Jessica. We really appreciate you taking the time to leave a review. If you need anything just let us know. Derek Lascola Sales Manager Anchor Auto Group 401-767-5000

September 19, 2022

Recently performed some maintenance on my vehicle after it was last in at Anchor for some maintenance. When I took the rear tires off on my truck after it was in, I found gear oil, as though it was leaking More

by TexasTitanTrucker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept
Sep 21, 2022 -

Anchor Nissan responded

Hello Texas Titan Tucker, I would like to talk to you in more detail regarding this situation. I'm very concerned why there is "gear oil" on or near your brake pads. Please contact me directly at (401) 768-3377 so we can look at your Titan together so we can rectify this matter. Thanking you in advance, Stephanie Anchor Nissan

August 27, 2022

We recently purchased a used car from Anchor Nissan. Our salesman was Aaron was helpful, knowledgeable and kind. Buying a car is usually stressful and Aaron went out of his way to make us feel comfortab More

by BeckyS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Lemay
Aug 30, 2022 -

Anchor Nissan responded

Beckys, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2022

My first experience with this dealership. Salesmen Rich was knowledgeable and made negotiations and buying easy. Buying a usedcar is always stressful to some extent. The folks at Anchor Niss More

by ginnyandjeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Melville, Brian Benoit
Aug 12, 2022 -

Anchor Nissan responded

Hi Ginnyandjeff, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 05, 2022

Went to test drive a new car on the lot and left immediately when I seen someone in the service department yelling at a customer. Aint buyin no car from a dealer like that... More

by darrell
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service person yellin at a customer
May 07, 2022 -

Anchor Nissan responded

Hi Darrell, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (401) 767-5000.

April 25, 2022

Brought car in for oil change and left. Next day car has light on dash and motor seized. They forgot to put washer back and oil drained out overnight. Now stuck with hefty repair bill for m More

by hemoy83313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
stephanie / sean
Apr 27, 2022 -

Anchor Nissan responded

We would like to get some more details about your experience with us hemoy83313. We do not have any customers who came in for an oil change and have had the issue you are describing. Can you give us some more details so that we can help you with your situation?

April 22, 2022

Recently I had to take my car to anchor Nissan for a transmission and I had two people that helped me Sean and Stephanie I've never had two people work so hard and be so kind anywhere I've ever gone bef More

by Lisasisto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn and stephanie
Apr 24, 2022 -

Anchor Nissan responded

Hi Lisasisto, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 07, 2022

If you care about your vehicle, stay far far away. If your vehicle is damaged during service like mine was they will opt for the cheapest repair in the area. Ownership will then fight you when you dem More

by UnhappyAtAnchorNissan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephanie Shultz (service manager), Chris Benoit (director of service)
April 04, 2022

My wife and I met Ishmael Arroyo in Anchor Nissan for a minivan, we just want to try some luck, especially during pandemic the car market is crazy and very hard to find a car. Out of our expectation this i More

by Jimmy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ishmael Arroyo
Apr 06, 2022 -

Anchor Nissan responded

Jimmy, thank you for your kind review; we are happy to pass along your comments to Ishmael. If you need anything, please feel free to give us a call or stop by. Have a great day!

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