Amato Hyundai of Glendale

Worst First Car Experience (for the missus) Foreword: I am sharing this story in hopes it will help protect other consumers and -- hopefully -- help this dealer clean up the way they do business Foreword: I am sharing this story in hopes it will help protect other consumers and -- hopefully -- help this dealer clean up the way they do business in our neighborhood. The missus wanted a Japan-made vehicle for her first ever personal car. She cut her list down to Mazda6 and Nissan Rogue Sport. We visited another Nissan dealer but decided to go with John Amato because it's a neighborhood business. "JJ", our salesperson, was okay until we approached closing time. He had a date and offered us a "We Owe You", after we'd signed papers with "KK", for vehicle walk-thru. Unprofessional and a bit sneaky. No harm - No foul until our brand new 2017 Nissan Rogue Sport threw the Tire Pressure Warning (TPW) light as soon as we left the lot. We figured we were returning Monday for our walk-thru (no big deal). I mean, we thought it was only low tire pressure. The following [Sunday] morning we experienced a Crank-No-Start that lasted one hour. We made calls and sent an email ("JB" forwarded it). The missus couldn't immediately get the vehicle in Reverse, Monday morning, in order to drive to the dealer. Three electrical gremlins (TPW light, Crank-no-Start, Reverse lockout)? Uh-oh. The sales staff claimed no codes and unable to reproduce issues but we refused to take the new car until we could speak to the GM and service tech. The missus was sorely disappointed and hoped we could get a better answer, refund or replacement as there was obviously something wrong with the vehicle prior to purchase. The following day the GM assured us no codes, no issues, no way he would replace the vehicle because it would have to be branded by Nissan or sold pre-owned. But it's okay to sell us a defective vehicle? Fuzzy logic. We insisted on a written service record that took more than 20 minutes and two attempts to successfully produce. The GM was happy to do so as it seemed he did not believe our claims. But he was visibly agitated and said his techs were "making me look bad" when I pointed out his first attempt to produce a service record resulted in him bringing us an apparently doctored record that had our claims attached to a service order of a completely different car... a Nissan Versa. We walked out -- with the successful second attempt -- to the Nissan and, lo and behold, it threw the TPW code again. We summoned the GM to see the code he claimed was non-existent. He drove to the Service Dept. to put air in the tires. He'd sat in his office with us and told us the car wasn't throwing codes. TPW light is a very obvious cluster code... especially when it flashes a few times and, then, remains illuminated. The Service Dept. could not clear the code. Air, Re-flash, Reprogram... all in over two hours. It was even suggested the ECU was the issue. The GM looked sheepish but didn't offer us an apology or the opportunity to sit down and discuss our options. He simply walked away and perched at the front desk. Wow. The code eventually cleared... and reappeared within 5 miles of the missus driving off the lot. She sent me a frightened text, parked the car at our home and informed the John Amato Nissan Service Dept. We eventually learned the vehicle had been throwing codes the entire time... two weeks and 3 visits later... when a BCM replacement was recommended on the vehicle with under 50 miles. No apology. No replacement. No refund. This is despite the fact the GM told us we would be having a completely different conversation if the vehicle did, indeed, prove to be defective. Does the BCM, a major electrical component that controls everything save the engine, count? The fact the vehicle threw codes from day one didn't matter to them. The fact I'm an US Army Veteran didn't matter to them. The BCM was replaced week 3 of ownership and less than 100 miles -- that includes the miles used to clear the "non-existent" codes on visits 1-3 and actually replacing the BCM during visit 4 -- on the odometer. It's worth noting the inability to get the new Nissan Rogue Sport in Reverse resurfaced the day I took it in for the BCM replacement. This time I pulled out my phone and recorded the symptom for the Service Dept. It lasted a minute and no lights illuminated on the dash during the event and I made certain the event was noted on the service report. It's too bad the efforts of the Service Dept. is forever tainted by the less than desirable sales experience and the questionable first attempt, from their GM, producing the first service record. The 1-star and 2-star for Service Dept. is what's left of their 4-star service after deducting for the sales staff and GM, "TB". Doing business, especially for the first time, should not leave a permanent scar. This one did... Definitely no more purchases from this dealer. More

SALES&FIANCE The dealership was in professional and the worst new car buy I have ever had in my life,buying a new car should be exciting and happy,but at Amato it' The dealership was in professional and the worst new car buy I have ever had in my life,buying a new car should be exciting and happy,but at Amato it's he'll and very stressful. I'm not one to write a review but I have got to tell you it was the worst any purchase of my life. More

Paid for a complimentary free service I scheduled a 10:30am appointment for a complimentary multi-point inspection. I'm new to having a car so I always bring my Nissan Murano in to have a I scheduled a 10:30am appointment for a complimentary multi-point inspection. I'm new to having a car so I always bring my Nissan Murano in to have a check. Once at my appointment I was told that since my service engine light was on, I would have to pay $128 for a full inspection which would be done in 2 hours. After 2 1/2 hours I call and was told my car is still being worked on, ok, fine. After 3 1/2 hours I received a call saying that my car is ready. Once I arrive I am told that they could not highlight my problem with the service engine light being on, until I fix another problem with my flex pipes. The flex pipes and exhaust is included with the complimentary multi-point inspection, so I was confused why I paid for a inspection, but after they figured out they can not go on with the inspection until I get my exhaust done, they should have been done looking at the car, right? Crazy because I was never giving any information about the inspection that I paid $128 but I was given a complimentary multi-point inspection paper which list that my muffler/exhaust/and mountings were checked at this time and labeled good. But the representative stated if I pay to get my flex pipes done with Nissan it would be $855.85 plus tax, but on the next sheet it says my exhaust was good at the time. I am confused and feel that I have been ripped off by Nissan. After leaving Nissan I took my car to a different shop and they told me that their is nothing wrong with my flex pipes, they ran codes and no codes came up. Horrible service and this is the only shop I go to. More

Totally unprofessional Have been going to John Amato service department for more than a year. However, the way things were managed in my past few visits was at the least unp Have been going to John Amato service department for more than a year. However, the way things were managed in my past few visits was at the least unprofessional and disappointing. 10/31/2015: I took my car for regular oil change and also to check out a recall that was sent by Nissan for my car. The employee I dealt with told me he would not have enough time to address the recall issue and advised me to schedule with them on a weekday. I did schedule an appointment for a few days later: 11/05/2015: I took time off work and visited John Amato to address the recall issue. To my surprise I was told that the recall part has not been delivered to them by Nissan. I asked them why they did not give me a notice so we can cancel the appointment and all they said is that they understand. I talked to their service manager and I have to admit he was very polite and tried to find a solution for me. He advised that I should reschedule later to address the recall issue. He also offered to come and pick-up the car from my place but I had no problem to get my car back to them on a Saturday morning, so I rescheduled with his help for the following month: 12/12/2015: I showed up to John Amato for my re-scheduled appointment. Again the employee told me that the recall part has not been delivered by Nissan. I was very frustrated because again they did not bother to call me and cancel the appointment, but instead I received a reminder e-mail 1 week and the day before my appointment. The employee told me it is Nissan's fault for not delivering the part and that it is the same for about 300 of their customers. When I asked them why I was not notified he said: "it is what it is", not to mention he did not even bother to apologize. Overall the handling of the case left me speechless with the level of their unprofessionalism and lack of customer respect. The employee I dealt with all 3 times was Jose. More

Awesome Experience with AJ!!! John Amat Nissan is amazing dealership! AJ Jones was a pleasure to work with. He took his time and answered all of our questions and concerns and jus John Amat Nissan is amazing dealership! AJ Jones was a pleasure to work with. He took his time and answered all of our questions and concerns and just really made sure we got what we wanted and needed. I would recommend this place and my sales person to anyone who is looking for a new or used car. More

My experience with Randy at John Amato Nissan was GREAT with a capital G!!! He was professional, kind, patient, and understanding!! I have had such a wonderful experience here at Amato Nissan that I have a with a capital G!!! He was professional, kind, patient, and understanding!! I have had such a wonderful experience here at Amato Nissan that I have already started spreading the word as to where to shop for a vehicle. KUDOS to John Amato Nissan!!!! Thank you all for making this experience wonderful and I will most definitely be returning for my next vehicle purchase!! More

Had a great experience at Amato Nissan. Dmitriy made sure to answer all my questions as I was a first time buyer. Even though my long term boyfriend came with me and helped a lot in the decision process, Dmi to answer all my questions as I was a first time buyer. Even though my long term boyfriend came with me and helped a lot in the decision process, Dmitriy made sure to direct his attention to me, as I would be the title holder for the car. This was big to me as I was hoping for a dealer that would not discredit me as being a woman. Dmitriy came in OUTSIDE of his regular schedule just to help me finish the sale! That was great and unexpected!! Jeff Bowles was also fantastic in explaining all the financial paperwork. I had to complete this all alone since my boyfriend had class, so I was really nervous. Jeff made the process easy. There was even a joke between us that he was inadvertently treating me like his younger sister. While he may be embarrassed about this, it really was a great experience for me to have an "older brother" looking out for me and helping me make big decisions. Everyone was great an Amato Nissan. These two are really the only 2 people I interfaced with for some reason. The one think lacking in my rating is the price. I of course understand there are tax, title, license fees etc, but I did not initially know it would add so much to the purchase price. Having a little more help in understanding this would have improved my rating. Otherwise, great job Amato Nissan!! More

The salesperson was pushy, they were unwilling to negotiate on the price and the manager was demeaning. Go somewhere else if respect is important in your purchasing process. negotiate on the price and the manager was demeaning. Go somewhere else if respect is important in your purchasing process. More