Alpine Buick GMC, Littleton/Denver/Highlands Ranch

STAY AWAY This company is the worst place I have purchase a car from. My Husband and I went on 2/08 to see a 2015 Mazda we saw online, we drove 5 1/2 Hours. Aft This company is the worst place I have purchase a car from. My Husband and I went on 2/08 to see a 2015 Mazda we saw online, we drove 5 1/2 Hours. After deciding we were going to purchase the car and trade in our car we went to our Credit Union and got a Pre-Approval(Best Option), so we knew how much we would be paying and for what APR. When we brought the approval back to buy the car, their attitudes completely changed. We were transferred to Anthony, who does finances. Anthony was rude and was very condescending when we refused GAP insurance. He was really pushy and tried to get us to finance through them so he could get us a lower APR. A few days after our purchase we got a message from them stating our APR changed due to the year of the vehicle and we needed to resign a contract with the new information. We were ok with the change and ready to sign the papers. We got a hold of Jose(The salesman) and was told we needed to drive back and sign the papers. We refused and told them they can send us the contract, we are not driving that far to sign papers. 2 more days without a call, after calling multiple times and being sent to voicemail by the 3rd day my husband finally spoke with Anthony, who argued that we "agreed to come back" if this happened and if it was something so simple as a "tank of gas they will pay for it" We corrected him that if the loan was denied then yes we would come back but it had not and there was no legal reason he could not send us the contract through the mail. Anthony was very angry with us and stated he needed to ask his manager before he can give us an answer. We waited almost 2 more days before we called again and was sent to voicemail only to find the contract in our mailbox that day. We signed the papers and over sent them back. Then we got a another call from Jose, stating before they can send us the new contract we would need to send them our old one. Again my husband and I sent them what they asked, I put tracking on the letter due to the shady practices we were seeing so far. We sent the letter on 2/25 and they received it on 2/27. After a week went by we called them several times asking for return calls and waiting to hear from them to get our new contract, until finally we spoke with Joe(Other finance manager) who said they had it and can send it out the next day. We told them not to send it, we would drive up and pick it up. When we got there it wasn't ready and we had to wait for them to print it out. On 3/5 we received a letter from our Credit Union that we were behind on payments for our old car(The one we traded in), we called the bank and they informed us that they saw we bought a new car but the dealership had not paid off the trade in. We called the dealership and spoke with Joe again who told us they hadn't processed anything yet, but he knows we signed the contract he will rush the payment to our bank and it should be received by them the next day. I waited 2 days before calling my bank and asking if they received the payment, they said they had not. I called the dealership 3 times and finally spoke with Anthony who said he would look into it and call me right back. Another day went by and no call, I called back again 3 more times and spoke with Anthony who proceeded to tell me he doesn't know when it was sent and they wouldn't rush the payment for us and he doesn't know why Joe promised that. He also told me that if we had let him "find us a lower interest rate with a different bank we could have avoided this whole problem". I told him that our bank was not the problem. All he could say was "What do you want me to do" over and over. Now I have to make a payment on a car I no longer own, and wait for a payment to reach my bank in 3-5 more days. Throughout this entire process not one person has apologized for any inconvenience this has caused us. We even spoke with Aaron the general Manager who doesn't even know whats going on. Best advice is to buy from someone else! More

buying experience Justin Lowe was absolutely awesome! He made our buying a a new car totally stress free! And he was super knowledgeable and patient with showing us all Justin Lowe was absolutely awesome! He made our buying a a new car totally stress free! And he was super knowledgeable and patient with showing us all the special features! More

Simple and hassle free Everyone was friendly and easy to work with. As far as car buying goes, it was an enjoyable experience. I would recommend Alpine GMC to others. Everyone was friendly and easy to work with. As far as car buying goes, it was an enjoyable experience. I would recommend Alpine GMC to others. More

Jose made it happen I called about the Toyota 4Runner. Jose made an appt to see it. He called back to see if I could get there soon, due to high calls about the car. I ha I called about the Toyota 4Runner. Jose made an appt to see it. He called back to see if I could get there soon, due to high calls about the car. I had first shot at it and Jose made it happen. More

Fantastic Experience This was the best experience I ever had buying a vehicle. Monique was amazing, she listened, wasn't pushy and really got me a great deal on the exact This was the best experience I ever had buying a vehicle. Monique was amazing, she listened, wasn't pushy and really got me a great deal on the exact right vehicle for me. I would recommend Alpine to anyone who is looking for a great vehicle at a great price without any hassle or stress. More

Everyone very nice, helpful and professional Monica was wonderful !! We would highly recommend her!! Everything went so smoothly and fast. We were done in a little over 2 hours. Great experie Monica was wonderful !! We would highly recommend her!! Everything went so smoothly and fast. We were done in a little over 2 hours. Great experience. More

my First experience purchasing in Colorado I loved working with Monique. Things rarely go perfect in life, but Monique quickly made everything perfect and the experience extremely pleasant I loved working with Monique. Things rarely go perfect in life, but Monique quickly made everything perfect and the experience extremely pleasant This was my first purchase In Colorado. I have purchased probably 10 cars from Sewell In Dallas, Tx: Monique will get my next several car purchases More

Price changes after you submit your purchase agreement I approached a vehicle And we made the purchase agreement I submit the application and they said somebody was looking at the car that I was interested I approached a vehicle And we made the purchase agreement I submit the application and they said somebody was looking at the car that I was interested in. The vehicle listed what 30 miles on it which is a brand new one. They also mentioned the car actually has 5000 miles on it instead of 30. And they said if I pay $2000 more than I could buy it. Well honest people do not do business like that . They are literally fishing people. More

Held hostage by terrible service department I love my GMC. I hate my dealership! In the last year I have had parts broken and hammered back in place in a hope that I would not notice. I have I love my GMC. I hate my dealership! In the last year I have had parts broken and hammered back in place in a hope that I would not notice. I have had custom parts lost or stolen off of my vehicle. I do not trust them to touch my truck but I am stuck in an oil change for life that I have never used but they refuse to refund. I was scammed out of 500$ by this terrible xxxx hole on earth. Do yourself a favor and purchase your GM vehicle from any other dealer. I sure with I would have, my coworker has great experience at SUSS, you should go there. More

hidden Gem, Great Customer Service is PRICELESS!!! From the Sales Consultants to the managers everyone made my purchase easy and did not feel pressured or rushed. Top Notch. I'm new to the area and loo From the Sales Consultants to the managers everyone made my purchase easy and did not feel pressured or rushed. Top Notch. I'm new to the area and looked up GMC dealerships in Colorado and of course searching for the BEST price and Alpine had the best price. I sent an inquiry on-line and got a fast response, made an appointment and when I arrived I recognized the vehicle I was interested in (Cherry Red Yukon) parked in front of the building. I walked straight to it hoping it wasn't sold and saw a tag on the dash with a big SOLD on it. I was greeted and asked if I had an appointment usually salespeople just attack but NOT here they welcomed me and took the time to find out the who, what, why> I was introduced to my salesperson and she was amazing she said she had everything ready for me to view MY vehicle and she walked me straight to the shiny Yukon i had thought was SOLD. She took the time to prepare and have the car ready I truly felt VIP. My experience was so nice as I learned all about MY vehicle that the numbers were the last of my worry. Once I did see the numbers I realized that I had not seen that the discount included Lease Loyalty but that was me NOT them so I was able to negotiate (btw Im horrible at negotiating) my salesperson did that for me and she was able to get me oil changed for life that are totally worth it and I didn't mind paying the difference that still was lower than other dealerships btw. The customer service is priceless. I recommend 100% More