Allen Cadillac GMC

Very attentive and customer service oriented. Things were ready for me when I got there. Marc the manager was very helpful and quick to the task. And Jay was very kind and helpful. "Great Experien Things were ready for me when I got there. Marc the manager was very helpful and quick to the task. And Jay was very kind and helpful. "Great Experience" More

Great Experience at Allen GMC Matt Schaffer, Brian Carpenter, and Andrew Wells were wonderful to work with - no pressure, very friendly and accommodating. Andrew was knowledgeable Matt Schaffer, Brian Carpenter, and Andrew Wells were wonderful to work with - no pressure, very friendly and accommodating. Andrew was knowledgeable and helpful in picking all the add-ons that I wanted. Brian handled the finances expertly and without any pressure. Great experience and a great price. More

Great experience! We had a great time coming in and having Leslie Norris assist us with our purchase.We were only looking but Leslie help us to make a decision to purch We had a great time coming in and having Leslie Norris assist us with our purchase.We were only looking but Leslie help us to make a decision to purchase right then and there! Thanks Leslie... :) More

Very Pleaseant Experience , I love my new GMC truck ! I had a great experience buying my new GMC truck at Allen Cadillac GMC in Laguna Niguel. It all started with Don Lucarelli over the phone who was grea I had a great experience buying my new GMC truck at Allen Cadillac GMC in Laguna Niguel. It all started with Don Lucarelli over the phone who was great. Leslie Norris who sold me my new truck was very helpful and fun to deal with . Leslie took the time to thoroughly explain and answer any questions I had regarding my new truck. Mark Loynes the sales manager made me feel like a valued customer and Brian Carpenter in finance was a pleasure to deal with making my transaction seamless. Above all I really appreciated the very respectful and courteous treatment we received from all of the associates at this dealership as soon as we arrived and it continued throughout our time there. No matter who we came into contact with we received a warm and friendly greeting from all and we were always being asked if we needed anything. Thank you all again ! Sincerely , Gerardo Ruiz More

A fantastic car buying experience! We had previously started the process of purchasing an Escalade through another dealership but we were struggling to get the service we needed. We mo We had previously started the process of purchasing an Escalade through another dealership but we were struggling to get the service we needed. We moved over to Allen Cadillac and the service was amazing. Everyone who helped us was top notch. Andrew spent time with us to be sure we understood the key components of our car, and he followed up on everything we asked of him. I am so impressed with this experience and I would highly recommend Allen Cadillac to anyone buying a Cadillac. Thank you to Andrew, David, and the entire team! More

We're the proud owner of a new Cadillac !! My wife and I were in the market for a new suv. We looked at the Lexus, Mercedes, and Cadillac XT5. We settled on an XT5 at Allen Cadillac, and we' My wife and I were in the market for a new suv. We looked at the Lexus, Mercedes, and Cadillac XT5. We settled on an XT5 at Allen Cadillac, and we're glad we did. These guys are outstanding. Our sales consultant Andrew Wells took the time to work with us, and got a the best deal we saw. We couldn't be happier. I just hope Andrew is working there the next time we're in the market to buy a car. More

Purchase Escalade It was a pleasure working with Andrew Wells to facilitate the vehicle purchase. He addressed all the necessary sales points and worked hard to deliver It was a pleasure working with Andrew Wells to facilitate the vehicle purchase. He addressed all the necessary sales points and worked hard to deliver the vehicle in a timely manner. He explained all the vehicle features I would seek Andrew again should I purchase another vehicle from the dealership. Michael Leydon (finance) was very knowledgeable and professional, and, completed all the necessary paperwork in a professional and timely fashion once we arrived at his office. Unfortunately, we had to wait about 1 hour before we could start the finance process due to others being served. We were not completely satisfied with the following: 1) The total sales price quoted via internet did not included dealer added extras that was latter disclosed during the sales process. Andrew did a very good job of disclosing the items and explaining the circumstances after he became aware of the situation, however, we feel like there was a little bait-and-switch going on. If the dealer added items were disclosed and priced upfront, I likely would have agreed to all the items except the active alarm. 2) As for the vehicle, when I got home I notice a very minor dent near the gas cap. It can only be seen in sunlight and at certain angles, hence, the reason why not noticed at the dealership. I cannot verify 100% that the vehicle got delivered that way but we were very careful driving home, e.g., park in remote areas of parking lot, etc. 3) Not 100% sure yet, waiting to run a full tank of gas through the vehicle first, the vehicle has hesitation (or engine misfire) and shifting should be smoother at low speeds and low gears. Potential misfire more obvious when stopped at red light. 4) Still waiting for all weather mats, Andrew says being shipped. 5) Very dissatisfied with how the vehicle was detailed for final delivery. Several areas not cleaned, water spots, etc. Andrew had to personally try to clean areas but he could not get them all. Regards, Michael Occhino More