All Star Hyundai

I have had my 2014 Santa Fe at All Star Hyundai since Oct 31...I cannot get any responses, and the manager, Renee, either refuses to call me back or doesn’t communicate with his staff. This vehicle has a blo 31...I cannot get any responses, and the manager, Renee, either refuses to call me back or doesn’t communicate with his staff. This vehicle has a blown engine and is covered under warranty. I have never had such poor service anywhere in any industry as I have here.... More

Did not go as planned. They did not honor the price at auto.com. They only wanted to honor their price listed on the website which was $2000 more. auto.com. They only wanted to honor their price listed on the website which was $2000 more. More

If I could give them zero stars, I would. In January I went to look at couple of vehicle models. Typically you have a pushy salesman trying to make their commission. The salesmen on this lot could not c went to look at couple of vehicle models. Typically you have a pushy salesman trying to make their commission. The salesmen on this lot could not care less. My husband and I had to be the pushy ones just to see the vehicles, which was a huge shock as month’s end was nearing. We ended up purchasing the model I wanted from a Hyundai dealership in Lafayette that actually wanted the business. About a month later, though, I noticed a defect in the trim, which would still be covered under warranty. Since Lafayette is 45 minutes away, I decided to try my luck with All Star again. My husband brought my car by in March, and pictures were taken, and no one got back to us. Then all of the COVID stuff started, which became their excuse for everything. In April, when I called, no one could located the photos or an update. In July I was told to text the photos. In October I left a voicemail for the service manager but never received a call back. Finally in October, I’m told that no wonder there’s no record of anything, they only have one tech who works on my make, and everything’s done by appointment. The guy also seemed adamant that it’s just hard water stains (that stained the entire bottom window trim on one window but not another, & the top and corner on a different window, etc. and isn’t spotty at all, but evenly “brushed” and discolored the whole way). I get an appointment 2 weeks out, and my husband arrives at 7:20 for the 7:30 appointment. After being there for about 45 minutes & nothing happening, the guy walks out with a technical service bulletin about hard water stains and says to take it to an auto spa and have the work done, and bring it back if that doesn’t work. Spoke with someone ay H2O Autospa, who like my husband and myself, had a very hard time believing the trim wasn’t defective after we described the issue and sent pictures. The people at All Star seem pretty darn lazy and incompetent. I take a lot of pride in my career, so I work hard and do a good job, and it’s a shame that these people seem to take pride in being awful, because everyone but the ladies who answer the phones act are cocky. More

Bait and Switch!!!! I'm very upset at this dealer. After finding a Civic online, my son was excited about checking it out. He asked me to come with him, so I told him I I'm very upset at this dealer. After finding a Civic online, my son was excited about checking it out. He asked me to come with him, so I told him I would. I live in New Orleans, so before I drove 1.5 hrs to see the car with him I asked him to call and make sure the car was there. He did and they told him it was. But, when we got there an hour and a half later the salesperson said they didn't have it and asked if we'd like to see anything else. A manager confirmed the car wasn't there and then got offended at me when I told him what I thought of them doing a bait and switch on me. He tried to blame the "mistake" on another department and then on my son for calling the internet sales department instead of the used sales department. My so later called the internet department and talked to the woman he had called earlier. She told him that she had just made a mistake and not entered the car as sold onto the website. So, the reality is either that the dealership is incredibly incompetent or that they are deceptive. I'm not sure which is worse. But, I highly doubt that a car that was on the lot for the last six weeks according to the CarFax was sold suddenly the day before we decided to look at it. These are the type of salespeople that give car salesmen the reputation for lying and deception they have. DON'T TRUST THEM!!!! If they'll do this to someone wanting to buy a used 5year old Civic, for crying out loud, what will they do to sell a $30,000 car? More

Avoid doing business with All Star at all cost! We agreed on a price for a used truck and I provided my drivers license and my credit was ran (which was 775 so not the problem). I offered to put a de agreed on a price for a used truck and I provided my drivers license and my credit was ran (which was 775 so not the problem). I offered to put a deposit down for the purchase with my credit card because the deal was not made until 5:30 in the afternoon and I could not get to the dealership until the next day. The truck was sold that evening to someone else. I contacted the used car manager - no response - the sales manager, Christopher Solomon, no response just to get an explanation but no one had the courtesy to call me back or email me. During these times I thought doing business over the phone or via email was the way to do things but All Star obviously didn’t see it this way. Terrible customer service and overall terrible experience! More

My best car buying experience ever,! Dan Hall worked hard for us to get the best deal for us and it didnt take long. We love our new Santa Fe Sport! Dan Hall worked hard for us to get the best deal for us and it didnt take long. We love our new Santa Fe Sport! More

Great Experience I could not have been happier with my experience at All Star Hyundai. Everyone was wonderful to work with and exceptionally helpful. They worked effic I could not have been happier with my experience at All Star Hyundai. Everyone was wonderful to work with and exceptionally helpful. They worked efficiently and provided a welcoming enviroment More

Excellent team review I can honestly give the team of sales persons and business persons, and assistant manager at Hyundai on Airline Hwy an excellent review. They were fr I can honestly give the team of sales persons and business persons, and assistant manager at Hyundai on Airline Hwy an excellent review. They were friendly, professional, patient, and approachable. They discussed the advantages and disadvantages of repairing our previous vehicle, after it experienced an unexpected problem. The Accounting office drew up an estimate of the cost and the mechanic seemed to give his honest opinion regarding what possibly could have happened with the vehicle. We appreciate your intervention during a difficult time. More

Satisfied Great service and no hassle selling. Very satisfied as opposed to other Hyundai dealerships visited. I found the dealership willing to stay after hou Great service and no hassle selling. Very satisfied as opposed to other Hyundai dealerships visited. I found the dealership willing to stay after hours to get the deal done and did not pressure us for the sale. More