All American Ford in Point Pleasant

Great customer service, with lots of options to pick from. They were very accommodating in the purchase of our expedition. This is our second purchase from this dealership. from. They were very accommodating in the purchase of our expedition. This is our second purchase from this dealership. More

Had a great experience. The team went over my car throughly and I am please with my appointment and outcome. Appreciate their focus on detail and customer service. throughly and I am please with my appointment and outcome. Appreciate their focus on detail and customer service. More

Disappointed in overall experience. Previous service had to be redone. Instructed verbally and in writing to check if regular maintenance was due and received text after car was returned that maintenance is to be redone. Instructed verbally and in writing to check if regular maintenance was due and received text after car was returned that maintenance is needed. Return of car was also an issue. Agreed with service manager that they would leave keys in truck and went to pick truck up after hours and keys were not left as directed. Had to return another day to pick up vehicle. I’ve also asked them to change my wife’s name on file and they continue to call her James. More

Deal was fair. I did not get what your own used car evaluator predicted. What a joke. I got auction price People were nice to work with despite Covid 19 evaluator predicted. What a joke. I got auction price People were nice to work with despite Covid 19 More

Was recommended to go to All American and had a wonderful purchase experience. Everyone very knowledgeable, courteous and helpful. I always like to use local businesses as long as it is a pleasant - and it d purchase experience. Everyone very knowledgeable, courteous and helpful. I always like to use local businesses as long as it is a pleasant - and it definitely was. Ford is my preference in cars and All American is my preference in dealers. Thank you and see you again More

We just purchased our 2019 spider Fiat from American Ford and the entire transaction went flawlessly. Would highly recommend. Chuck was a huge help and our purchase was quick and easy. and the entire transaction went flawlessly. Would highly recommend. Chuck was a huge help and our purchase was quick and easy. More

Ford Edge Failure I called service with a problem with my 2019 Ford and they immediately said 'bring it over'. No questions like 'did you buy it from us' or anything e I called service with a problem with my 2019 Ford and they immediately said 'bring it over'. No questions like 'did you buy it from us' or anything else. They gave me a loaner car and later in the day I received a call stating what the problem was and when it would be repaired. The day it was repaired I returned the loaner car, picked up my car and had a $0 bill for warranty repair, unlike some other dealers that add some 'inspection' charge or something similar. More

Fast service for a safety recall, friendly staff. RE Covid-19: Inside of car covered w/ plastic coverings during service & staff adhered to 6 foot distance & plexiglass between customers & counter Covid-19: Inside of car covered w/ plastic coverings during service & staff adhered to 6 foot distance & plexiglass between customers & counter More

Everyone was super nice and not pushy. It was a great buying experience. Financing was easily and the price seemed fair. Would buy there again. buying experience. Financing was easily and the price seemed fair. Would buy there again. More

New Tires I can honestly say that the tires I purchased at my dealership where I originally purchased my truck in 2016 is the best rate in town. The tires tha I can honestly say that the tires I purchased at my dealership where I originally purchased my truck in 2016 is the best rate in town. The tires that I purchased I stayed with the same tires that the truck originally came with which I had 63,000 miles on my truck when I bought the new tires today. I really enjoy these tires they are very quiet and I use my truck mostly for hauling my camper around. The negative part I have to say is, I dropped my truck off at 8:45 a.m. this morning and I came back at 3:00 p.m to pick it up. I live over an hour away and I stayed near the dealership instead of making a 4 hour back and forth and back and forth trips. I wish I could have had a set time so I could have stayed at the dealership instead walking around for 6 hours. Please note I called in early to order the tires and get the tires installed but still had to wait 6 hours. Plus I am eligible for a 70.00 rebate for the tires I purchased but when I go online to FordOwner.com to submit for the rebate to submit either online or mail in I get the run around and I can't submit for the rebate. The website is not very user friendly and and the chat box is not helpful. I'm still a faithful customer but not happy with waiting time today and not successful with getting the rebate as promised. More