All American Ford in Paramus
Paramus, NJ
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767 Reviews of All American Ford in Paramus
Awesome JJ Petrillo was Awesome helped us out with getting a car. Nice and funny guy. Made the experience easy and fun. Definitely would recommend this place. JJ Petrillo was Awesome helped us out with getting a car. Nice and funny guy. Made the experience easy and fun. Definitely would recommend this place. More
Factory Ordered 2015 Mustang Went to a couple dealerships testing out service and sales reps in the beginning but when I landed at Paramus I was finally satisfied with the service Went to a couple dealerships testing out service and sales reps in the beginning but when I landed at Paramus I was finally satisfied with the service to continue with my experience. Factory ordered a 2015 Mustang and very happy with my ordering experience. Unfortunately my ordered kept getting pushed back and delayed which was super frustrating (at the fault of Ford itself) however Al was as helpful as he could possibly be and could always be reached. Also even dealt with Dominick the GM and when I came in to the dealership in person to inquire about my car and where it was Dominick really let me know he was doing everything he could do to help. Really good to know and couldn't ask for more. Soon after my visit the car came in and I couldn't be happier. Got to peep it right after it rolled off the delivery truck and before they had a chance to detail it. Really felt like being in the delivery room for a new born and Dominick and Al were a blast to help along. The next day when it came time for pick up I was really super pleased. Al even helped set up the bluetooth in the car and also found out a cople new things I didn't even know about it (despite my several months of researching the car). Great experience and great guys all around. More
Ford Edge Lease We are repeat customers of All American Ford in Paramus for many reasons, the first and foremost one being salesman JJ Petrillo. At the age of 46, I h We are repeat customers of All American Ford in Paramus for many reasons, the first and foremost one being salesman JJ Petrillo. At the age of 46, I have bought a number of new cars and dealt with many different dealerships and sales people. Buying a new car was always a stressful and aggravating experience; one which I dreaded. My wife and I bought our first car from JJ about 6 years ago and have gone back since because of JJ's professionalism, knowledge and the fact that we were able to walk out of there feeling GOOD opposed to feeling taken or defeated! JJ is a great listener, never pushy and did an incredible job making my wife happy- not an easy task 'cause she is ALL ABOUT BUSINESS when buying a car!! All American has a large inventory of vehicles which is great because we've always been able to find something we like on the lot instead of having to wait for an order. The staff is friendly and very "customer focused;" one of the managers offering my 2 year old son a slice of pizza while we were finishing up on paperwork. It's the customer service and all the little touches that add up to a great experience, and will bring us back every time. More
Excellent Service and Experience We recently moved from the Dominican Republic and we are primarily Spanish speakers. In every moment Al did his best to understand us and be understan We recently moved from the Dominican Republic and we are primarily Spanish speakers. In every moment Al did his best to understand us and be understandable to us. We had a great experience in All American Ford-Paramus, because Al support and service. Since the beginning he was very helpful and gave us all the information we requested. He did not try to sell or convince us of something that we do not want or need and gave us the right quote since the first time. Thanks to Al for being so kind and helpful. More
Bullies at Paramus ford at55 Hackensack ave in New Jersey From the minute I walked in Raul Who is some sort of service manager was rude to me very unhappy Ford owner every winter I have had the same problem w From the minute I walked in Raul Who is some sort of service manager was rude to me very unhappy Ford owner every winter I have had the same problem with my car it does not start every winter I bring it back to Paramus forward because they're the only ones who know how to fix it something in the wiring is draining the battery when my car didn't start again this winter after they said they fixed it every other time I was not happy.... Not only did Rockwall try not to help me he tried insulting me and making me uncomfortable and he deserted to bullying me... Making me wait for manager that never came and telling me I had to stand there and wait while he was done doing something in his computer because I walked away and didn't want to pay and mother speak to the manager so he wanted to spite me... He told me the diagnostic test would be $150 I was so unhappy and nervous that I was being bullied like this I just could not wait to leave then I get a phone call from one of the other guys that work there and he told me it's now going to be 370 something dollars I knew right then and there was a no-win situation after they get a $408 diagnostic test they told me it was $1800 module that needs to be replaced this is the same Roger up from the day I bought the car that never worked right and when it was under warranty nobody wanted to fix it even though I went back repeatedly just pick my car up that the red light is on meeting at the burger is open or the trunk is open I just wanted to leave they were such bullies I was actually afraid to not go there More
Pleasantly surprised Salesman Tom Stass was excellent: courteous, respectful, and was able to answer every question about the car. This was not the stressful, aggravatin Salesman Tom Stass was excellent: courteous, respectful, and was able to answer every question about the car. This was not the stressful, aggravating experience I have had with other dealers. I knew exactly what I wanted and no one tried to talk me into something else. More
F-150 Raptor Purchase Professional and personable experience with Curtis and Paramus Ford. I found exactly what I wanted and drove off the lot with it that day. Being my fi Professional and personable experience with Curtis and Paramus Ford. I found exactly what I wanted and drove off the lot with it that day. Being my first new vehicle purchase, Curtis walked me through the process with ease and answered all of my questions. He spent a lot of time going over the complete specs of the vehicle as well, and was incredibly knowledgable. More
Outstanding overall service Chaim Bratt (Sales) was outstanding ! He was very knowledgeable, patient and professional. Chaim spent a long time with us showing us different makes Chaim Bratt (Sales) was outstanding ! He was very knowledgeable, patient and professional. Chaim spent a long time with us showing us different makes and models until we got exactly what we wanted. Thank you for a job well done ! Steve (General Sales Manager) was extremely friendly, helpful and professional Jim Flaherty (Finance Dept.) was also very helpful, patient and informative…Thank for a superb job in getting us all the finance info we needed to complete our purchase. Overall the entire team at All American were very helpful, friendly and knowledgeable in their respective areas. A+ service ! More
Great dealership, great Car buying experience! I came in to and spoke to the general manager domenick About pre-owned trucks and he set me up with a great salesman named Steve van. He was very help I came in to and spoke to the general manager domenick About pre-owned trucks and he set me up with a great salesman named Steve van. He was very helpful and informative! He told me when I walked in that he wanted to help me find something that I liked and was within my budget, which is exactly what he did. I'm very happy with my truck, thanks Steve and domenick! More
Great bunch of people make it as easy as they can I loved the fact that they just helped the whole way thru nothing negative at any point Not even for client that was not that easy Can wait to pla I loved the fact that they just helped the whole way thru nothing negative at any point Not even for client that was not that easy Can wait to play golf with JJ thanks again More