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All American Ford in Old Bridge

Old Bridge, NJ

4.8
1,473 Reviews

3698 U.S. 9

Old Bridge, NJ

08857

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1,473 Reviews of All American Ford in Old Bridge

March 18, 2024

All American Ford, Old Bridge New Jersey, a great place to service your Ford cars and trucks. More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ferrono, Karen Young
Mar 18, 2024 -

All American Ford in Old Bridge responded

Lou, we are grateful for your review. Thank you from all of us at All American Ford in Old Bridge!

March 12, 2024

Customer service excellent. Mobile service fast and easy everyone is always pleasant. Very clean and neat More

by Kim
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in sales Jim in service Allison in service
Mar 13, 2024 -

All American Ford in Old Bridge responded

Kim, we're delighted to know you found our customer service excellent and the mobile service fast and easy at All American Ford in Old Bridge. Thanks for your kind words!

March 11, 2024

John was extremely professional and the tech was great aswell. Always the best work by the best people. Keep it up and I'll have to keep buying cars from here! More

by Tman147164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Rucker
Mar 11, 2024 -

All American Ford in Old Bridge responded

We're delighted to know that you've had such great experiences working with John and our service team at All American Ford in Old Bridge. Your support means the world to us! We'll be looking forward to assisting you with your future car purchases, too. See you again next time!

March 02, 2024

All American Ford’s service center always takes well care of my car. The always recommend services I need to ensure my car operates at its best. More

by NJDEVILS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul *****
Mar 04, 2024 -

All American Ford in Old Bridge responded

We're glad to know that our service center at All American Ford in Old Bridge has been able to consistently meet your needs! We always aim for the best possible care of your vehicle. Thanks for sharing this review with us!

February 26, 2024

Jamie Thalor from the Sales department is excellent and would definitely recommend using him and this dealership. More

by franfitz1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Thalor, Tommy Klingenberg
Feb 26, 2024 -

All American Ford in Old Bridge responded

We're so glad to know that Jamie provided you with excellent service at All American Ford in Old Bridge. Your recommendation means a lot to us, thank you!

February 16, 2024

I visited American Ford in old bridge to get oil change. To find out I had bad axial that needed to be replaced. When your car goes into the garage to be serviced, the technician video tape and text your More

by Nightshifts.Worker9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Young
Feb 18, 2024 -

All American Ford in Old Bridge responded

We're glad to know our team, especially Karen, was able to provide you with a thorough and efficient service experience at All American Ford in Old Bridge. Safety is always our top priority!

February 16, 2024

This is the worst dealership that I have ever dealt with in my life. Do not use these people for anything. They damaged my brand new f150 it took them over 2 months to finally fix the paint they damaged and More

by cliff.talmadge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brooke Ancona
Feb 19, 2024 -

All American Ford in Old Bridge responded

Dear Clifford, We are very sorry that your vehicle had paint dripped on when we had an outside company painting our building, but rather than you potentially have to go through your insurance company for the repairs, we told you we would handle it. We not only replaced almost every plastic or rubber trim on your vehicle, we also had your vehicle sent to a paint remediation company (not because the vehicle needed it, but because you demanded it) all at our expense. We had your vehicle for a little over a month, not two months, and you demanded we give you two full monthly payments. Well, we had our glass expert out to your house to look at your windshield and he determined that there are scratches on the inside of the glass that we never touched. You picked up your vehicle weeks ago, and now are complaining about the glass. When you left with your vehicle, our Management Team reviewed your vehicle with you. Thank you, Nick Savino - Fixed Ops Director - (732) 242-0410

Feb 19, 2024 -

cliff.talmadge responded

You had the truck for 8 weeks. I told you when I picked it up that there were scratches all over the windshield and your service advisor manager said she would have your glass guy check it out. It took your people until mid January to get back to me. And after my wife had passed away I went to Florida for a week . Your glass guy canceled and then I had to cancel a appointment with him because of the weather and I had told both your manager and the glass guy you can only see all the scratches with a glare on the windshield. It's not my fault your manager is not telling you the whole truth and how dare your accuse me of this xx . What a pathetic excuse of a point on your part to once again try to blame me for your personnel screw up and bad planning and management on your part. But that is par for the course with you , you did nothing but try to make your problem into my problem the whole time . Your personnel is not telling you the whole truth or about the conversations we had about the issue. As far as making you pay me for the 2 months payments that you tied up my truck I consulted other Ford dealerships in the area and they said that was the least you should do for screwing up my paint and clear coat and windshield . I should have just sued you instead of going back and forth there to get my truck 6 times that was supposed to have been taken care. All this while my wife was dying from cancer. So I stand by what I said . Worst dealership I haver ever had to deal with.

February 15, 2024

Karen got my vehicle done right away and kept me updated throughout the whole process highly recommend her and All American Ford More

by bobr1034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Young
Feb 16, 2024 -

All American Ford in Old Bridge responded

Bob - We're glad to know Karen was able to provide you with a smooth experience at All American Ford in Old Bridge. Your recommendation means the world to us! Safe travels and we look forward to serving you again soon.

February 09, 2024

Service department is awesome! Been coming here for yrs. I have the honor to get to know a few like Allison, Brooke, Rachel for example are assets to the dealership. Keep up doi More

by Ptee217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Schwartz , Rachel Curry, Brooke Ancona
Feb 09, 2024 -

All American Ford in Old Bridge responded

We're so glad to know that our service department at All American Ford in Old Bridge has consistently met your expectations! We'll be sure to pass along the compliments to Allison, Brooke, and Rachel. Thanks for sticking with us over the years!

January 30, 2024

service is terrific at all american ford racheal wrote me up and had the work done in under two hours it was a painless visit ty all american More

by Bernieb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Curry, Brooke Ancona, Ryan Bender, Elaine Campbell
Jan 31, 2024 -

All American Ford in Old Bridge responded

We're glad to know your visit was painless and efficient at All American Ford in Old Bridge. Thanks for the shout-out to Racheal! We appreciate it.

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