All American Ford in Old Bridge

We were very pleased with the selection and service provided by this dealership. Our sales person, Larry Gerstein, was very knowledgeable and professionaly, and helped us choose the right model vehicl provided by this dealership. Our sales person, Larry Gerstein, was very knowledgeable and professionaly, and helped us choose the right model vehicle to meet our needs and price. I highly recommend this dealership and sales person. We left with a 2012 Ford Explorer and are very happy with the purchase. More

I had a great buying experience working with Larry, Samantha and Chris as my "Sales Team". Since the car I wanted was rather "rare" and I live quite a distance away, the price was pre-negotiated first, Samantha and Chris as my "Sales Team". Since the car I wanted was rather "rare" and I live quite a distance away, the price was pre-negotiated first, then my appointent to go over the details, arrange financing, test drive, etc. was made. Upon arrival, the sale want as planned. No haggling over price, misunderstandings or other glitches occured. I even got a fair value for my trade-in. More

As a first time buyer I didn't know exactly what I was getting into as far as shopping for cars. Pete and Lonnie took excellent care of me and explained everything to me to make sure I was getting into a getting into as far as shopping for cars. Pete and Lonnie took excellent care of me and explained everything to me to make sure I was getting into a new vehicle that suited my needs! Pete took me for several test drives and showed me a bunch of cars and answered all my questions. Lonnie sat down with me for hours and explained everything into the finite details to make sure I fully understood everything and he fought to make sure I got the absolute best price available. More

I WAS DEALING WITH ANOTHER DEALER WHICH IS IN WATCHUNG I WAS DEALING WITH ANOTHER DEALER WHICH IS IN WATCHUNG N.J. ON RTE. 22.. I WON'T GIVE THE EXACT NAME BUT THEY CALLED ME TEN TIMES AND PLAYED ME BACK I WAS DEALING WITH ANOTHER DEALER WHICH IS IN WATCHUNG N.J. ON RTE. 22.. I WON'T GIVE THE EXACT NAME BUT THEY CALLED ME TEN TIMES AND PLAYED ME BACK AND FORTH WITH NOTHING BUT NONSENSE THEN GAVE ME QUOTES THAT WERE NOT TRUE ON THE RETURN CALLS AND SO MUCH BACK AND FORTH THAT THEY MADE ME MAKE MY ONE AND ONLY PAYMENT LATE DUE TO THEIR NOT GETTING BACK TO ME ..FORTUNATELY MY DAUGHTER HAD USED YOUR DEALER,,AND ALSO WAS HELPED BY BERNIE CONAHAN,,A FEW MONTHS EARLIER AND WAS PLEASED SO I DECIDED TO COME TO OLD BRIDGE---AM I EVER GLAD I DID!! THE SERVICE AND PLEASANT HOSPITALITY ,,NO NONSENSE NO BEATING AROUND THE BUSH JUST GOOD OLD FASHION SERVICE..A PLEASURE TO GET MY CAR THERE.. THANK YOU TO YOUR TWO GENTLEMEN.. I WILL SING YOUR PRAISES TO ALL..THANK YOU AGAIN KAREN L. CARR More

Our experience with this dealership was unbelievable! Unfortunately that certainly cannot be said about all dealerships. Most experiences with dealerships are nasty to say the least. You leave with a f Unfortunately that certainly cannot be said about all dealerships. Most experiences with dealerships are nasty to say the least. You leave with a feeling of never wanting to deal with those types of people again. Our experience at All American Ford in Old Bridge, NJ was very different from that. They know how to treat a CUSTOMER the way a CUSTOMER should be treated. The two individuals we worked with, Joe Ritorto & David Michaud are true professionals. David was very responsive to our initial emails/inquiries. Upon our arrival, David introduced us to Joe. Skeptical at first by being handed off to yet another salesman, Joe was very informed of what we wanted and our prior history with David. It was well explained that David handled internet sales and now that we were actually at the dealership, another representative would assist us. Joe ended up being much more than just another representative. He actually listened, yes really listened, to what we were saying. We honestly feel like he helped us achieve OUR goals, not just another sale. Joe's traits are real and they stand out. He has integrity, commitment, accountability, responsibility and excellence. He portrayed those traits to the vehicle he was selling. We honestly feel we got the vehicle we wanted, at the fairest price, from a professional team who knows what customer service is all about --- making the whole experience a pleasurable one for us. David actually came back to check in on us (whoever does that now-a-days) and provided us with bottled water while we were waiting for our vehicle. We want to sincerely thank both Joe and David as their service has not been paralleled by any other provider. With quality individuals like this on the team, the end product - the ford explorer we purchased - is obviously also living up to our expectations. More

The best most customer driven service and sales support I have ever experienced in my 40 years of buying and leasing cars. Joseph Postorino the sales consultant made every extra effort for followup phone cal have ever experienced in my 40 years of buying and leasing cars. Joseph Postorino the sales consultant made every extra effort for followup phone calls to working around our busy schedules and staying late to work with us to make the very best deal for us and close the deal. More

The service and attention we got was the worst, and I've been leasing and buying cars approximately every three years for the past 30 years. Calls were not returned on te phone, attention was not given at been leasing and buying cars approximately every three years for the past 30 years. Calls were not returned on te phone, attention was not given at the dealership, promises were not kept, and I would not recommend this dealership to anyone. As a matter of fact, I would recommend NOT going there at all. We will be leasing in approximately three years and this would be the last place I'd go. More

My experience with All American Ford was the best experience I have had with dealers so far in my purchasing leases. My Sales person - Chuck Boyle is the most willing to please the customer. I work experience I have had with dealers so far in my purchasing leases. My Sales person - Chuck Boyle is the most willing to please the customer. I worked with him before with my Subaru. I originally came in wanting a Ford 3 years ago and they could not get me the best deal. This year everyone at All American Ford came through! I am so pleased and excited about my Ford Focus. I know this will be a unique experience and I probably will want to stay with Ford, after this. Chuck has suggested I contact him in setting up the Sync for the cell phone and with me being right in the area of the dealer ship, he has said he will take care of any question or need I may have. I have enjoyed this because I am a woman alone, and you mostly need to be worried if someone will take advantage of you. Thanks again Ford!! More

My experience with Joseph Ritorto was wonderful in the purchase of my new truck. I will definately go back to All American Ford for my next purchase and deal with Joe Ritorto again and I will tell my frie purchase of my new truck. I will definately go back to All American Ford for my next purchase and deal with Joe Ritorto again and I will tell my friends and family to do the same. More

Do not consider this dealership for any out of state pruchases, as they do not know how to properly transfer registrations. They will tell you the paperwork has been overnighted the day of purchase, whe pruchases, as they do not know how to properly transfer registrations. They will tell you the paperwork has been overnighted the day of purchase, when in reality it will sit for a week longer until you call to follow up about your states department of motor vehicles not receiving your papers. I strongly suggest not filling out the ford credit application if you have come pre-approved. They will tell you they need a hard copy for auditing purposes to keep with my paperwork. They ran it anyway, and then when I expressed my displeasure about them pulling it and said I wanted to use my preapproval because i intended to dispute the credit check they performed, they agreed to use my preapproval. I found out AFTER the fact they used THEIR financing that they pulled (same bank same rate so I couldnt tell) but now I am unable to dispute that hard check on my credit as it is my what is financing the vehicle I AM TRYING TO RETURN. Very poor ethics in this dealership- I knew the decent price was too good to be true. Complains through both general sales managers have been pointless and completely unhelpful. I strongly recommend you avoid this dealership at ALL costs. More