Alfa Romeo of Akron
Akron, OH
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I went to the Mercedes Akron dealer for my Mercedes c300. Everything was fine, I was able to get my coolant fixed(I’ve been here several times and had a loaner). When I returned my car the rep called me 15 m Everything was fine, I was able to get my coolant fixed(I’ve been here several times and had a loaner). When I returned my car the rep called me 15 minutes later accusing me of smoking in the car. I do not smoke, nor did my brother who was the only person other than myself in the vehicle. I told her several times and she insisted and was aggressive that it was smoked in. Again, the car was not smoked in, she said there were things resembling ashes on the floor. She said she would talk to the manager. I have bought and serviced my vehicles with Mercedes for 8 years and never had an issue with a rep until now. I will NOT be servicing my vehicle at Mercedes Akron again, nor will I ever buy a Mercedes from that dealer as I feel targeted. I have had previous issues with the same rep not wanting to help with my cpo warranty but since it was able to be figured out I let it go, as far as this I felt disrespected and spend too much money here to be treated like that. Thanks, Shelby Halter More
Customer service was top tier. Jessica was awesome. This was my first visit, oil change came w/ car wash & vacuum. Along w/ multi point inspection. Will definitely be my new home f Jessica was awesome. This was my first visit, oil change came w/ car wash & vacuum. Along w/ multi point inspection. Will definitely be my new home for servicing my Alpha Romeo. More
Had a great experience at the Bedford Alpha Romeo Dealership. Everyone was so nice and the service was fast. So much better than the crappy experience I had with Strongsville location. Initially Dealership. Everyone was so nice and the service was fast. So much better than the crappy experience I had with Strongsville location. Initially I was going to schedule my service at Strongsville but one of their rude employees purposely hung up on me, which really pissed me off. I will be returning to the Bedford location for their amazing customer service and telling everyone o know to avoid Strongsville if possible. More
It was one of the best car buying experiences you could ask for. They were knowledgeable, helpful and we're wonderful to work with. I will be singing their praises. ask for. They were knowledgeable, helpful and we're wonderful to work with. I will be singing their praises. More