Alfa Romeo and FIAT of Maple Shade

Waited for hours We waited 4 hours to sign paperwork on a used car.our salesperson was helping someone who was buying a more expensive vehicle. In the time we waited w We waited 4 hours to sign paperwork on a used car.our salesperson was helping someone who was buying a more expensive vehicle. In the time we waited we were not even offered a cup of wAter. We were told that we qualified for the internet financing and it would be no more that 3.7 percent After waiting for four hours we signed papers. Not even 20 minutes later we reviewed the paperwork and it was above 6. We called right away but it is closed. Called and left several messages for the general manager who still hasn't returned our call and we were told by the finance manager they could t do anything. Now I have been waiting 2 weeks for tags and they haven't gotten them because the odometer recording was wrong. Would never go back and I would it suggest this dealership to anyone! More

Sketchy practices I made an appointment to view a used car I saw on their website. They said that if I made an appointment they would honor the "internet price." The cu I made an appointment to view a used car I saw on their website. They said that if I made an appointment they would honor the "internet price." The customer service person who showed us the car did not know much and could not answer many questions. After test driving and showing interest, we asked to confirm the price of the vehicle. She could not give us a definite answer. She said it would probably be about $2000 more than the original "internet price," (which by the way, was listed on the website as "FINAL PRICE") due to supposed "dealer's fees." She also said we had to buy the car that day or the price could change if we left to consider it and came back. We asked to speak to someone who could give us a set in stone price and she brought over some sweet talking salesman who bored me to death with his diatribe of a sales pitch. He said a lot of words but nothing that answered our questions. At the end we did not buy and we basically had to run away in order to get them to stop talking. I would not recommend doing business with them. My advice to them would be to honor their listed price tags, allow people time to think about their purchases, and stop using outdated sales tactics. Seriously, in the age of technology any made up claim you make I can easily just look up on my phone to see if it's true. Also, we would have been more likely to buy if you could give us an up-front price and honor it. More

Dishonest theives The absolute most dishonest people I have ever dealt with in my life, and believe it or not they sold a car to a Priest (my Dad) with such dishonesty. The absolute most dishonest people I have ever dealt with in my life, and believe it or not they sold a car to a Priest (my Dad) with such dishonesty. When we drove the car off the lot the cruise control module was missing, the sensor for the air in the tires was completely missing, 7 months after purchasing the vehicle the engine had to be replaced. When we took the vehicle back to be checked under warranty they said the cruise control module had to be replaced, but that they weren't going to replace it under warranty even though it was not working off the lot. We also had them check the transmission at that time because it slips occasionally (still does) and they said there were no problems with it and just needed to add some transmission fluid, which is done regularly. The vehicle only had 45,000 upon purchase but obviously was not inspected properly or their mechanics are not the best. Overall incredibly disappointed in how dishonest and crooked I've found this place to be. BUYER BEWARE DO NOT TRUST! More

Worst experience ever Horrible to deal with. They did not want to honor the advertised price and tried to sell it for $2500 above that price. 4 hours of torture. Arrived in Horrible to deal with. They did not want to honor the advertised price and tried to sell it for $2500 above that price. 4 hours of torture. Arrived in sun light left out with the Stars. Low ball your trade in then offer some food coupon to go to your local bar and get a credit to the bill. We were leaving several times. After exhausting negotiations we finally got them to honor the price advertised. They said it was a teaser price to lure you into the den of thieves. I was ready to walk out into traffic blind folded. All I can say is pack a lunch bring asprin and show them the price they advertised. Be prepared to knock off a few years if your life after dealing with them. More

Don't Waste Your Time!!!! This dealership is the worst!!! Do not even bother wasting your time. They lead you on, tell you lie after lie after lie. They allowed me to drive This dealership is the worst!!! Do not even bother wasting your time. They lead you on, tell you lie after lie after lie. They allowed me to drive off with a car from their lot, without having my cosigner with me. When I went back to sign the paperwork a few days later, I was told that I had to come back a second time. Finally, after having the car for a week, I returned a third time with my cosigner and the paperwork still wasn't ready. The finance manager was very condescending and continued to give us the runaround. At one point, he said let him check on something and just went outside to walk around the building as me and my wife observed. In addition to this completely unprofessional, bogus behavior, the car had several mechanical issues which were not appreciated when I brought it to the managements attention. A totally unprofessional environment, with people working for them straight out of high school and college. I wouldn't recommend them to anyone for any reason!!!!! More

Dream Car Found my dream car. Mashell treated me like a person. The staff were helpful and professional. I could not be happier with their service. They wer Found my dream car. Mashell treated me like a person. The staff were helpful and professional. I could not be happier with their service. They were upfront with al information. Most importantly they listened to my needs. I could not be happier. More

This dealership is a joke Unprofessional,lying,thieving sons of xxxxxxx....lead me on for days about a deal and still tried till I finally said just give me my car back. I woul Unprofessional,lying,thieving sons of xxxxxxx....lead me on for days about a deal and still tried till I finally said just give me my car back. I would never recommend this place to anyone DONT BUY A CAR FROM THESE PEOPLE! More

Used Car I started out at Kia of Cherry Hill (they're all part of the triplex) a few months ago looking for a Kia Soul where I had found exactly what I was loo I started out at Kia of Cherry Hill (they're all part of the triplex) a few months ago looking for a Kia Soul where I had found exactly what I was looking for at a good price. When I got there it was the classic "Oh, that Internet Price is with $2000 down." I said "No where on your site does it say that and I've worked in a BDC department so I know that you get a special rate when coming in through the internet." They were not nice there at all and when I told them I needed to leave at a certain time because I had to have a sitter watch my child while I went. They did not listen and they also never gave me back my pay stub. I even called and asked them to mail it which they never did. Present time: I had found yet another Kia Soul on the Kia of Cherry Hill's website, however; this one was at Maple Shade. I had called and spoke with someone very nice in the internet department and then was contacted by the Manager of the internet department who was extremely helpful and nice. THANKS VON!!! I had made an appointment for Friday at 9:15, I arrived around 9am and was told to ask for Felix who is very nice. I was then placed with a very young sales person who wasn't really sure as to what on earth she was talking about. When I had looked over the car and found a couple scratches and a quarter sized ding in the drivers side door she said "well that's what you get when you buy a used car"...Yes I know that, but that ding could be pulled out in like .3 seconds. When she popped the hood she said "Well, this is the engine. I don't really touch anything." WOW!!! SERIOUSLY?! Thank you so much for that information on the $14,000 car I want to buy from you! So we test drive it...the hood was never shut properly before we drove it so it was rattling all over the place and thankfully it didn't fly up while I was driving. So we go inside and talk numbers after 5 hours we finally agree on a price and a monthly payment, I didn't have my trade at the time of purchase so I was told to bring it back the next day so I could finish signing the papers. Finally leave with my car at around 3pm. Bring the trade back the next day and they're all looking at me like why is this girl back, I told Bill that I'm here to drop my trade off. We go into his office and he's explaining GAP insurance and all of that and then says "okay, so we have a payment of this amount" and I looked at him and said no that's more than I had agreed upon and signed paperwork on so I don't know where you're getting this price at. I told them they need to get my price to where it was supposed to be or else I want my money back and they can come get the car. I was also told that I'd have to wait because there were 5 people ahead of me. I told them I did all of this waiting yesterday and that I needed to be out of there at a certain time and all I needed was to finish signing and drop my trade off. I was told they would get me to what I wanted my payments at which they did and I really do appreciate it. Thank you to Felix and the work that he did for me to get me what I wanted and make sure that everything was okay. I was getting very frustrated and fed up with the whole thing. I was very very close to walking out. In the end I did get my car and I'm super pleased with it, just wish I didn't have to go through the BS that I went through. More

Experience I had a very pleasant experience at Fiat. Im always treated kindly even when i have had to get my car serviced. There is no pressure they really work I had a very pleasant experience at Fiat. Im always treated kindly even when i have had to get my car serviced. There is no pressure they really work with you to meet your expectations. Tracy Gooden was my sales rep and she was excellent!!!!five stars for her. She took her time to go show me the details of my vehicle and how to get familiar with all the gadgets. Thank you. More

A++ Service From my arrival Brian treated with respect. He was extremely helpful and helped me in getting the car I wanted at the price I needed. Can't say enough From my arrival Brian treated with respect. He was extremely helpful and helped me in getting the car I wanted at the price I needed. Can't say enough good things about this place. More